“Amazing product! For anyone having trouble with it I invite you to read the manual many times. Also make sure that your cartridge is not clogged. It being clogged is the reason mine wasn't producing smoke but I got it to work once I maintain it before I turn it on. Such a great product no longer taking straight hits has been lifechanging. I don't have to have tea on the side like I had to with straight cartridge's pens.”