Cloudious9 Reviews

Name: Cloudious9
Rating: 4.37

4.4 Rating 1,249 Reviews

84 %

of reviewers recommend Cloudious9

4.4

Based on 1,249 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Email:

richard@cloudious9.com

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Cloudious9 5 star review on 11th March 2025

JASON DAHL

Cloudious9 5 star review on 29th October 2024

Jon Crissman

Cloudious9 5 star review on 20th February 2024

Michael Pittman Michael Pittman

Cloudious9 5 star review on 26th August 2023

Anonymous

Anonymous // 01/01/2019

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“This is the 3rd battery I’ve purchased. It never works right. Now the heating element isn’t working. I’ve had 2 other models from you. I’m going to look for another brand at this time.”

Helpful Report

Posted 3 days ago

“I purchased the Carti9 and it came with broken glass. I waited two more weeks for replacement glass - they shipped the wrong glass. Two MORE weeks later I am still waiting to use the product I spent almost 150$ on and THEY BLOCKED ME IN CHAT!. AVOID THIS AT ALL COSTS. They do not allow returns and you are just stuck with an unusable product”

Helpful Report

Posted 3 days ago

“I ordered a replacement glass for my Hydrology9 NX. Purchasing process was easy and streamlined. The delivery timing was excellent. However, the wrong product was shipped. Instead of what I ordered, a Carti9 arrived. I got a hold of customer service. Theu said theu are fixing the problem and shipping the correct item, but no i wait for another week. 😮‍💨”

Helpful Report

Posted 1 week ago

“After a year of use I find that I still love the NX; however, I need unavailable parts, and after months and months, they are STILL not available. That's a deal killer.”

Helpful Report

Posted 2 weeks ago

“This is my second one. My first one, RIP, just quit going and started blinking at me. Love the new pink color. It feels bulkier than the last, in a good way. I have neuropathy, so this is a lifesaver. Absolutely love them!”

Cloudious9 5 star review on 9th July 2025

Helpful Report

Posted 3 weeks ago

“All the Cloudious9 Products that I've used are well-made and well-thought-out. Their products are a testament to creativity.”

Helpful Report

Posted 1 month ago

“Fragile glass but if you don’t break it, it’s the shiznit”

Helpful Report

Posted 1 month ago

“I haven’t even got my package. It keeps saying that it shipped but when I look it up, it’s not shipped.”

Helpful Report

Posted 1 month ago

“There was a brief delay with shipping, but when I called and inquired about it my package shipped out the same day.”

Helpful Report

Posted 1 month ago

“I have not got it to even turn on yet and they are sending me a new battery. They said not sure why a brand new product would not have a working battery, but we shall see if that works.”

Helpful Report

Posted 1 month ago

“Excellent value excellent product excellent customer service those the three things that I prefer when I deal with a business and you have all three great job”

Helpful Report

Posted 2 months ago

“Great customer service and great devices for vaping”

Helpful Report

Posted 3 months ago

“I don’t think the Carti9 is working”

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Posted 3 months ago

“Gets dirty easily and is hard to clean properly and I only have one working arm and wish it was easier because I like the versatility of it.”

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Posted 3 months ago

“This is our second Cloudious 9. We wore the first one out! I love to smoke but hate the throat burn. This vape allows me to smoke with no throat burn. Super smooth! So much cleaner and very little smell. I really love this vape!”

Helpful Report

Posted 3 months ago

“Excellent product! This is my second purchase of the Carti9 because it's that good!”

Helpful Report

Posted 3 months ago

“Oh. My. God. I bought the CART device and holy cow. Huge hits and it hits different. And so convenient. I'm a customer for life.”

Helpful Report

Posted 3 months ago

“Was a great place to order and got my stuff fast”

Helpful Report

Posted 4 months ago

“The booklet that came with the device did not match the functionality of the product that I received, and I feel both my money and time we massively disrespected. I can't think of a reason to ever purchase anything from you or even recommend you to people I know. I woke up like a kid on Christmas, waiting for my package to arrive, every single thing fell short of what I expected. Seriously, why would I schedule a Zoom meeting with a manager to diagnose problems I'm having with the device IMMEDIATELY after receiving it? Who thought that was a good idea? I'm trying to use my device after waiting a week, and you want me to keep waiting? Absolutely not. Terrible product, and I can't wait to see y'all go out of business.”

Helpful Report

Posted 4 months ago

“My husband had a hard time trying to use it and it just broke. He's only had it 24 hrs. The bottom part broke off and it was not working properly”

Helpful Report

Posted 4 months ago

Cloudious9 is rated 4.4 based on 1,249 reviews