Cloudious9 Reviews

Name: Cloudious9
Rating: 4.36

4.4 Rating 1,276 Reviews

84 %

of reviewers recommend Cloudious9

4.4

Based on 1,276 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Email:

richard@cloudious9.com

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Cloudious9 5 star review on 11th March 2025

JASON DAHL

Cloudious9 5 star review on 29th October 2024

Jon Crissman

Cloudious9 5 star review on 20th February 2024

Michael Pittman Michael Pittman

Cloudious9 5 star review on 26th August 2023

Anonymous

Anonymous // 01/01/2019

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“Ordered 2 weeks ago and still haven't received it. Ordering from another vendor.”

Helpful Report

Posted 3 months ago

“I made a purchase and it has not been shipped in almost 7 days. No communication and I can not track anything because only a label was created.”

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Posted 3 months ago

“Excellent customer service. Responses are always very fast and actually resolve the issue.”

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Posted 3 months ago

“Great product. Ingenious design. Solid build. Feels good in your hands. Five power levels but I only ever needed the lowest two. This hits come out solid and cool. And the best part, you can take a solid rip instead of a timid sip. Only one downside, and I know I'm being picky here, but the unit has to be pretty much vertical to get good water filtration. I understand that's how physics works, and I had always had to lean forward on the couch to hit my old Graffix, but this is 2025. Maybe some type of mouthpiece adapter so you can lean back a little. :-) Absolutely fantastic product.”

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Posted 3 months ago

“I ordered a hydrology 9 nx and it had defective electronics. Cloudious made sure I had a replacement. This companymakes a great product and will be sure that you are supported in loving their products. Have no fear whatsoever in purchasing any of Cloudious 9’s products, you will enjoy them.”

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Posted 4 months ago

“Good price and works well. This is my second one.”

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Posted 5 months ago

“Great product, would buy again.”

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Posted 5 months ago

“First impressions are great. Takes a few sessions to dial in your preferences with how much to pack and what temp to select. Only downside for heavy users is long charging time to reach a full charge.”

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Posted 5 months ago

“This is the 3rd battery I’ve purchased. It never works right. Now the heating element isn’t working. I’ve had 2 other models from you. I’m going to look for another brand at this time.”

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Posted 6 months ago

“I ordered a replacement glass for my Hydrology9 NX. Purchasing process was easy and streamlined. The delivery timing was excellent. However, the wrong product was shipped. Instead of what I ordered, a Carti9 arrived. I got a hold of customer service. Theu said theu are fixing the problem and shipping the correct item, but no i wait for another week. 😮‍💨”

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Posted 6 months ago

“After a year of use I find that I still love the NX; however, I need unavailable parts, and after months and months, they are STILL not available. That's a deal killer.”

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Posted 6 months ago

“This is my second one. My first one, RIP, just quit going and started blinking at me. Love the new pink color. It feels bulkier than the last, in a good way. I have neuropathy, so this is a lifesaver. Absolutely love them!”

Cloudious9 5 star review on 9th July 2025

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Posted 6 months ago

“All the Cloudious9 Products that I've used are well-made and well-thought-out. Their products are a testament to creativity.”

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Posted 6 months ago

“Fragile glass but if you don’t break it, it’s the shiznit”

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Posted 7 months ago

“I haven’t even got my package. It keeps saying that it shipped but when I look it up, it’s not shipped.”

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Posted 7 months ago

“There was a brief delay with shipping, but when I called and inquired about it my package shipped out the same day.”

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Posted 7 months ago

“I have not got it to even turn on yet and they are sending me a new battery. They said not sure why a brand new product would not have a working battery, but we shall see if that works.”

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Posted 7 months ago

“Excellent value excellent product excellent customer service those the three things that I prefer when I deal with a business and you have all three great job”

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Posted 8 months ago

“Great customer service and great devices for vaping”

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Posted 9 months ago

“I don’t think the Carti9 is working”

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Posted 9 months ago

Cloudious9 is rated 4.4 based on 1,276 reviews