“Enjoy the CBTL coffee maker, but very disappointed the they only carry 1 decaf in the pods. They have many selections in regular. And other brands to not fit.”
“I have been a regular customer of CBTL. Not long ago, I was really irritated by CBTL's inability to supply their Decaf Espresso Pods. I wrote to the company and complained at length. They explained the supply chain issues, and that their coffee comes from Italy. They assured me that I would be notified when they had the pods in stock. They actually kept their word!!! I was notified right away when they restocked.
I am so happy that I had patience and stuck with CBTL. The wait was worth it! I reodered my Decaf Espresso pods, and they are better than ever! Their coffee is excellent, and their customer service is outstanding. Now, I am once again enjoying my morning mochas....”
“When my coffee bean and tea leaf coffee maker breaks, I will switch to another brand. I have had three machines and enjoy the coffee. I am dissatisfied with this brand because I can never get decaf espresso capsules. I will buy a cake up machine.”
Thank you for your review. Our coffee capsules are produced in Italy, then imported to the U.S. Unfortunately, the COVID-19 pandemic caused significant disruptions to the global supply chain, especially for imports. We understand that this explanation does not change the reality of the delays our customers are experiencing and we are researching solutions as we look to the future.
