The Coffee Bean & Tea Leaf Reviews

Name: The Coffee Bean & Tea Leaf
Address: 550 S Hope St, Los Angeles, California
Rating: 4.42

4.4 Rating 12 Reviews

75 %

of reviewers recommend The Coffee Bean & Tea Leaf

Visit Website

Phone:

8008325323

Email:

bthais@coffeebean.com

Location:

550 S Hope St,
Los Angeles
California
90071

The Coffee Bean & Tea Leaf 5 star review on 18th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The coffee and services are excellent!”

Helpful Report

“I rate coffee Bean a 5 star”

Helpful Report

“This code is absolutely delicious.”

Helpful Report

“Revised review: After contacting the company, they still couldn't fill my order because, by the time they acknowledged my problem, the Winter Dream Tea I had ordered was out of stock. At least they gave me a refund.”

Helpful Report

Sorry for the disappointing experience. Not to worry, we will replenish our Winter Dream Tea inventory as soon as possible.

“Your customer service is awful. They never answer emails. I mean never! Hard to do business with no CS.”

Helpful Report

“Love the chai and keep it on hand all the time. My drive thru store is only a mile away and when they are out of chai I go on line. Chai Latte every morning either at home or on the go.”

Helpful Report

“I did have a small problem with my online order, but after the weekend it was taken care of right a way. Im happy with customer service Thank You!!”

Helpful Report

“This is an update of my previous review on the CBTL machine. First of all I appreciate your prompt response. The gift card was not expected but it is a nice gesture of apology. If the machine I received is fully functional I would have no problem giving it a 5 star.... But, unfortunately the unit I have received appears to be refurbished (?)or used, see picture attached. The packaging looks fine but the machine has a bruise in right hand side of the opening of the pod collection tray. Secondly, it is a dead on arrival—- after spending 5 hours this past weekend trying to help my mother prime the machine for initial use, although I followed manual closely, it just would not complete the initial priming cycle. I never see the white light holding still telling me it’s ready to brew. It would not dispense anything. It appears to me that water doesn’t get to pass through the machine at all, the tank’s water level didn’t drop a bit. The instructions and troubleshooting section is very minimal in the manual...I determined I’ve spent enough time on this. Can you assist with returning and ensure the one that’s coming my way is brand new and functional? Thank you.”

Helpful Report

Oh no! This is very disappointing to see and definitely not the norm for The Coffee Bean & Tea Leaf - We do not sell refurbished machines. Please check your email box for a direct message.

“CBTL quickly responded to my issues with an email and a telephone call. The agent explained some policies and issues to my satisfaction, and showed me thanks for being a loyal customer.”

Helpful Report

“I love this tea but I am APPALLED by the packing materials. Non-fragile but packed in tons of plastic wrapping and styrofoam (non-rice-based -- real styrofoam). Let's do better!”

Helpful Report

“Simply put, the best coffee. Period.”

Helpful Report

“I discovered the House Blend in Palm Springs and fell in love. Now, I have it shipped to my home in Colorado. I start every day with a pot (or two) of this coffee!!”

Helpful Report

The Coffee Bean & Tea Leaf is rated 4.4 based on 12 reviews