“GREAT TEA - AWFUL SERVICE
I love this tea, so when it came back in stock this season, I bought two boxes. Unfortunately, UPS lost my tea and I cannot get a refund because Coffee Bean has not replied to UPS with the necessary information and won't reply to my various customer service requests. I can't even buy new tea because it's sold out already and Coffee Bean has no live support or any other way to get in touch with them before the UPS deadline for a refund passes.”
Oh no! We’re so sorry for the delay. We strive to provide the best service possible and will relay this to our guest relations team as we are always trying to improve. It looks like we have addressed the issue and trust you’re all set.
“This is so delicious that I'm addicted to it! I don't go a day without at least one cup but I'm almost afraid to write this because I panic whenever they run out and afraid I'll add to that!”
