“I have been ordering and using lids by design for over a year now. And I have always given exceptional reviews because they are deserved!! I love this product but hate the delivery this time around. I always have my order delivered within 3-5 days. I never received it although the status showed delivered. So I called customer service and the representative stated she was setting up for a new order to replace it. That was 2 weeks ago. I still haven’t received my replacement order. I ultimately ordered these from Amazon and had them in 3 days. I basically paid for 2 orders and only got 1. I will be calling contours rx for a refund. I will continue using these what I call my magic eyes lol but I will order from Amazon from here on out”
Hello Tomi,
Thank you so much for contacting us directly.
I would like to thank you for being such a loyal customer to us. We appreciate you as a client!
In regard to the delivery complaints we have standard shipping, which can be 5-14 business days, depending on the process of transportation, (weather conditions, covid restrictions, delayed due to postal services being short staffed, can cause delays).
You have placed (5) orders from our direct website, and they have been delivered within 5-8 business days, which is within the 5-14 business days standard shipping time.
We do apologize for the inconvenience, of your most recent order 218620, which was "delivered" but was lost in transit.
We see you contacted Sana, our representative and stated your issues, and she created a reshipment for you.
You contacted her on 02/08/22, and that reshipment is currently out for delivery today, 02/17/22.
Again, we sincerely apologize for the inconvenience, and would like to provide you with a $10.00 store credit to use towards your next purchase.
Your tracking number for the reshipment, 218620-RS, is: 92748999963626000098589255
You can track your order here: https://webtrack.dhlglobalmail.com/?trackingnumber=92748999963626000098589255
Please let us know if you have any further questions, or concerns!
Kind regards,
Shaniece
“I went to a plastic surgeon to see if I could get my droopy eyelids fixed. The doctor quoted me $3000 cash, as my insurance didn’t cover it, even when it affected my work and life daily. Then, I got the sample pak of ContourRx for Christmas… the rest is history! Now, I have the same appearance as my sister, who had eyelid surgery, but no surgery needed!!!”
“I really like the product they do work good.They are a little pricey,and hard to get of plastic without messing up the end you take up.But I do really like the lids bye design.”
Hello Patricia,
Thank you for the great feedback!
Thick tweezers are not designed for application of our delicate strips. The delicacy of LIDS BY DESIGN is what makes them comfortable and transparent, but this also means they must be handled with care. Our specially developed tweezers are the thinnest available, which means they touch the strip as little as possible and limit the risk of damage.
Please let us know if you have any further questions!
“I’ve been using ContourRx strips for a couple of months, and I’ve fine-tuned the size that works best. I’m amazed at the difference they make in my appearance.”
Hello Jane,
Thank you for this amazing feedback.
As anything new the process takes practice. We are so happy to hear you have found a size that works best for you.
Thank you for sharing your experience!
Let us know if you have any further questions.
Kind regards,
“I am ABSOLUTELY amazed at the difference using Lids By Design has made for me. I am constantly trying different products to help me look younger, but quite often, I am disappointed in the results. With this product, it was the exact opposite. I didn't have very high expectations, especially since the product was so affordable. When I received the product, it did take me several attempts over several days to be able to properly place the product so that it looked good and was comfortable. I just kept watching the tutorial videos until I was able to get the hang of it. Now, I wouldn't think of not using Lids By Design everyday!”
Hello Kimberly,
We would be happy to provide you with a store credit, to assist you with an exchange for a correct size!
Please let us know how you would like to proceed.
Kind regards,
