Hello Bev,
We are so sorry to hear you had an allergic reaction to our products! May we please ask for the Lot Number on the side of the product box? Our Lids by Design are designed to be hypoallergenic, and we want to look into this.
I would be happy to issue you a refund.
“This product really works! Opens my eyes up enough that I have put off doing an eyelid lift that was planned... May still get around to that but in the mean time, this works great, easy to use, and comfortable. Ive recommended it another friend who is thrilled with it as well!”
“I have had to practice more than I expected but the results are quite remarkable . My eye lids are hooded and with age have begun to interfere with my vision. This product does help in this regard and also has a very positive cosmetic effect.”
“Immediately thankful I purchased these! What a difference a simple strip can make. A little bit of practice at first but once you figure it out, so easy and instant natural looking results!”
“I am the biggest skeptic I know! I ordered these on a whim and they just arrived. I am wearing them now and I cannot feel them at all. I LOOK TEN YEARS YOUNGER! I am not kidding! I am absolutely astonished! I have very heavy eye hoods and I think that these not only help me to look naturally younger but I think I can actually see better!”
“I have one super droopy eye lid but I do not qualify to get surgery on it quite yet so these are a saving grace for me for sure. My only complaint is that you really cannot wear eye makeup over it without making them way too noticeable and come summer they will not stay put but otherwise I love them.”
Hello Colleen,
Thank you for contacting us directly.
For best results, the correcting strips should apply to the bare skin before any makeup, oils, or moisturizers. We recommend using our Eyelid Prep Pads to prepare the skin for LIDS BY DESIGN. We also recommend using the COLORSET All-In-One Pencil over the eyelids and strip to create one smooth surface before applying your makeup.
As for in summer when they don't stick, ensure that your skin is clean and dry, free of any oils, makeups, or moisturizers. We recommend using our Eyelid Prep Pads to prepare the skin for LIDS BY DESIGN, as edges sticking to dead skin or dirt will lift. Additionally, it's important not to touch the strips with your fingers or thick tweezers, as this will interfere with the delicate adhesive and they will no longer be transparent or stick! We recommend using our Stainless Steel Tweezers to peel and place LIDS BY DESIGN onto the eyelids.
Please let us know if you have any further questions!
Kind regards,
Shaniece
