Hey Ashley!
I'm so sorry that your earring back isn't fitting the earrings you have. All our backs should fit the front pins we have but sometimes it takes a little more of a bend in the pin for it to stay, we call this the tension bond. I'm hoping that's the issue but if not please reach out to us! We'd love to hear more from you about your experience!
You can contact us via the chat feature at https://cordsclub.com/, or you can send us an email via hello@cordsclub.com.
Contessa with Cords Club
“I wanted to try the 5mm to see if it was a better fit with my helix piercings. Unfortunately the back had an issue where the earring wouldn’t go in, as if something was stuck inside. Customer service was amazing and fixed the issue.”
“I love Cords Club flat backs and ordered the 5mm for my helix piercings as the 6mm tends to run a little big. Sadly it arrived faulty and the earring wouldn’t go in! But Cords Club always has amazing customer service and after I contacted them with the issue they made it right. Thank you Cords Club!”
