Hey Delaney,
Thanks for letting us know about your experience with our Hallmark Flat Back. I'm sorry to hear that it didn't work out for you like you'd hoped! That's always disappointing!
Our earrings will fit differently on every ear because of everyone's individual anatomy. That's why we sell longer backings, in hopes of getting the right fit!
If you have any suggestions on how we can convey the size better of the post please reach out!
Contact our customer service team via the chat feature on our website, or by email via hello@cordsclub.com. We'll look forward to hearing from you soon 🧡
Contessa with Cords Club
Hi Jennifer,
I'm so sorry to hear about this problem with your Hallmark Flat Back! The quality of our pieces is one of our top priorities and this is absolutely not the experience we hope to create for you. We have a 365 day warranty for all manufacturing defects like this one, and we'd love to help!
Have you had a chance to reach out to our customer service team yet? You can contact us via the chat feature at https://cordsclub.com/, or you can send us an email via hello@cordsclub.com. <3
We can't wait to hear from you!
-Elizabeth with Cords Club
“Worth every penny, obviously a bit of a learning curve when trying to put them in which was expected from reading other reviews but once I got it, easy. Love the look, great quality and already wanting to buy more! Been telling all my friends about these!”
“These are also super cute - size is just as I exxpected, but the actual design of the earring I was expecting it to be thinner/flatter. Still very pretty to have as an addition to the stack!”
