“This is such a fun flat back. The diamond adds a little glam but has a unique shape with the diamond. I ordered one a few months out while waiting for a piercing to heal. When I put the earring in unfortunately the post broke inside the labret back. I contacted customer service and they were A-m-a-z-I-n-g. Responded to me quickly and I was able to receive a replacement! Cords club is the best!”
Hey Chelsea,
Thank you for your review! We’re so glad you love the Hallmark Flat Back Stud! We hope you enjoy expanding your collection ✨
- Nicolle with Cords Club
Hi Catherine,
I'm so sorry to hear about this problem with your Hallmark Flat Back. How disappointing! Thank you for taking the time to let us know about the problem. The quality of our pieces is extremely important to us. We check each piece thoroughly before we make it available to our customers, and it sounds like this stud had a defect that slipped past us. I'm very sorry that we missed it! We'd love the opportunity to make this right. Could you send a photo of the damaged piece to our customer support team (hello@cordsclub.com)? Thank you!
Best wishes,
Elizabeth with Cords Club
Thanks so much for the review, Bond! That extra Hallmark Flat Back sparkle is so classy and cute, and we're happy to know that you're enjoying it, too! <3
