Vanity Planet Aira Facial Steamer with Bunny Ears Spa Headband - Rose Gold Reviews

4.7 Rating 1,563 Reviews

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“I tried a friends face steamer a few times and it was incredible!! I bought my own today and I cannot wait to use it with other products!”

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“The steamer is Absolutely Amazing!”

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“Pre ordered the Aira and loved it the three times I used it. On preparing to use it a fourth time the bottom of the water tank detached from the rest of the tank. It's now unusable.”

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Hi Alaina, Thank you for letting us know what happened, and we're truly sorry that this experience didn't represent the quality of the products that we hope to provide. It's nice to know though that you love using our Aira | Ionic Facial Steamer. We hope that it would continue that way; thus, we've sent you an email about how we can best resolve this issue. Understand that we're working on ways to improve our products and make our customers' experience better. We're looking forward to your response and to making this right. Best Regards, Your VP Team

“Quite possibly the worst customer communication I have ever encountered. Do not buy from here if you intend on returning the item or think you may need to. Terrible customer service and would never recommend to anyone I know, ever.”

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Hi Ci, Thank you for taking the time to write us your feedback. We're truly sorry to know that you were unsatisfied with the kind of customer service you received. Please know that we always aim to deliver great service as customer satisfaction is our top priority. This is why some changes have even been made to our Return Policy. In saying that, we'd be more than happy to look into this further for you. One of our customer service representatives reached out to you via email to get a better understanding of the concern. We'll look forward to your response and to turning your experience around. Best Regards, Your VP Team

“I like the facial steamer. I had trouble sliding the water tank off, so I don't know if mine is defective or what, because it is very difficult to get it off. It also took a very long time for it to ship out. But I like the actual facial steamer, it works good so far.”

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“Great! Absolutely love it”

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“Loving all aspects of the Aira: suction cup feet, multi-directional nozzle, three essential oil baskets, and it's lightweight, but powerful! 😍:u1F970:😊”

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“It‚Äôs turning on and off.”

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Hi Mariah, Thank you for reaching out to us and for sending a video. We're truly sorry about the condition you received your package in. Please know that we do our best to ensure each package arrives in perfect condition, and we're so sorry that this wasn't the case here. Upon further checking, we see that a replacement unit has already been sent to you. We really appreciate your patience and continued support. Please feel free to reach out if you have any other concerns or queries. Best Regards, Your VP Team