Vanity Planet Aira Facial Steamer with Bunny Ears Spa Headband - Rose Gold Reviews

4.7 Rating 1,563 Reviews

About Cosmetic Capital:

Cosmetic Capital is Australia's premium destination for affordable beauty. Find the biggest brands in makeup, skincare, haircare, nails and home essentials at the best prices in the country. Free shipping, Afterpay and zipPay available!

Visit Product Page

“My face glows after each use. I‚Äôve a combination skin. I usually get breakouts when my skin gets dry but using this steamer has made my skin so soft and hydrated that I don‚Äôt get it anymore. The result is so visible! It‚Äôs easy to use and maintain. This is a must have!”

Helpful Report

“I really love this product but had to exchange 3 times!. I'm not sure if my local store received a bad batch, but every time I exchange the product there's an issue.”

Helpful Report

Hi Valerie, Thanks for sharing your review about our Aira Ionic Facial Steamer. We appreciate your open and honest feedback as we are always looking for ways to better improve our products. Nevertheless, we are happy to know that we have come to a resolution with you on 2/25. Your free replacement has already been processed and already on its way to you. Hope you enjoy it! In case you'll have any further concerns in the future, please do not hesitate to contact us. Best Regards, Your VP Team

“It didn't "steam" as much as I was expecting. More like a light "cloudy" feel. Didn't get the job done.”

Helpful Report

Hi Marquetta, Thank you for taking the time to give us a review. We take each feedback necessary in order for us to make improvements. We're also sorry to hear that our product has not met your expectations. We aim to provide a wonderful experience to each of our customers whenever they use our products. And although this may not be the case here, we still hope to earn your continued trust. We'd be more than happy to look into it further. A lead representative will reach out via email to further assist you in resolving this concern. Best Regards, Your VP Team

“I was super excited to try this product out and I would love to be writing a review about the product itself but am instead writing a review about how I have yet to receive it. I ordered it January 11th and it‚Äôs now February 16th and I still don‚Äôt have it. I reached out to customer service at a month of not receiving it and they were like OH we will get that shipped to you right away and ‚Äúsent it‚Äù a few days ago. They offered me a 20% off discount for the mishap when I can literally get a higher discount on their site 😂 thanks guys!”

Helpful Report

Hi Paige, We appreciate you taking the time to write a review and sharing your experience. We value each feedback as it's necessary in order for us to make improvements. We would also like to apologize for the delivery delay and for any inconvenienced caused. Customer satisfaction is our top priority and although we might have not met your expectations, we hope to get an opportunity to earn your continued trust. We'd like to look into this further and resolve this matter to your satisfaction. Can you please send us an email with your order information at hello@vanityplanet.com with the subject: Paige/ Escalation Team so we can find your order and find the best resolution immediately. Looking forward to receiving your response. Best Regards, Your VP Team

“The steamer itself is amazing! I love the way my face feels after a good steam sesh! I also feel like my skin has never looked better. My biggest complaint that makes this product almost not worth buying is the design of the water reservoir. I can not get it out. I have to find something like my tweezers or a knife if jam in the edges or the water reservoir in order to pop it out. This design is horrible and keeps me from using it as often as I normally would because it is such a pain.”

Helpful Report

Hi Jessica, Thank you for sharing your experience with us. We're happy that you find the steamer amazing. Also our sincerest apologies for the troubles you had while using it. Customer satisfaction is our top priority so we'd really love the opportunity to make it right for you. A lead representative will reach out via email to further assist you in resolving this concern. Looking forward to assisting you further. Best Regards, Your VP Team

“I absolutely love my Aira facial steamer! I am a registered nurse who suffers from asthma and seasonal allergies-this facial steamer has helped ease many of my discomforts associated with both of these medical issues. In addition to my prescribed medication, Aira facial steamer is certainly a great help. The warm steam is so soothing and relaxing. I feel better and sleep better! I highly recommend this to my friends and family. Every household should have one! I would also like to compliment Vanity Planet Customer Service department-they were quick to respond with any questions or concerns that I had-thank you.”

Helpful Report

“I have heard many influencers feature this product. I tried it and wow! It‚Äôs lived up to the hype. So glad I purchased”

Helpful Report

“My children bought me the steamer for Christmas, and If it weren't for the fact I got a defective one, I would be using it more., I can't open the water compartment that you fill with mineral water. I've seen the video how it's supposed to slide out so easily mine is stuck and the cover is off after a struggle then eventually it comes out and I'm frustrated, not relaxed with the calming beautiful steamer that I have managed to use only twice I would love to use twice a week please help!”

Helpful Report

Hi Elizabeth, Thank you for reaching out. We are extremely sorry to hear about the issue with the recent order you have received from us. We do our best to ensure each package arrives in perfect condition and I am sorry that it may not be the case here. We'd be more than happy to get this matter sorted out for you. Someone from our team will respond to you via email regarding the replacement. Looking forward to making this right for you. Best Regards, Your VP Team