“I’ve ordered cakes from Cutter & Squidge before and they’ve been great, but I was really disappointed with these cookies. I was expecting freshly baked cookies, but they came in these horrible individually packed plastic pouches and didn’t taste fresh at all. Really not worth the money as they’re similar to pre-packed cookies from the supermarket, but are triple the price.”
Hi Nadia,
Thank you for your review. We are sorry to hear you feel this way. Our products are handmade by our highly skilled professional bakers who undertake a great deal of training to provide high quality delicious treats. We bake our products fresh daily, use all natural ingredients, don’t use any artificial colours or flavours and make product quality a priority. We believe this is reflected in the price of our products. We value your opinion and have passed your feedback on to our operations team. Please feel free to email hello@cutterandsquidge.com if you wish to discuss this further.
Kindest,
Team C&S.
“My preference is for the mixed variety cookies are decent but the texture doesn’t seem very ‘cookie like’ the taste lacks that buttery taste.
A little disappointed but they are ok.”
“The cookies were unfortunately a massive disappointment. In very small print, they recommend you warm them in the oven before eating. In reality, they are dry and crumbly if you don't do that. I'm not sure we had the full mixed box of flavours (that happens, I appreciate). Was really expecting to enjoy them so a shame we didn't.”
Hi Lara,
Thank you for your review.
We are sorry to hear that you were unhappy with your order.
If you would like to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like.
Kindest,
Team C&S
“These were very well received indeed! My friends loved them and said they were delicious. There was quite a long time for me to wait (over a week) for the first delivery slot though.”
