Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 18,992 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 18,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 7th March 2026

1940

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used the website so ordered online. Picked the day I wanted the items delivered, making sure I gave myself an additional day before I actually needed the cake and sadly that’s wasn’t enough. The cake was delivered to a random house by DPD in “error” at 11am. I contacted DPD the minute I saw the issue and was told they couldn’t do anything and to contact Cutter and Squidge. I did this about 10 minutes after the delivery notification. I was sent a very patronising response from the AI bot telling me to go to the neighbours house and collect it. The cake wasn’t delivered to a neighbour it was delivered to a house that was showing on Google Maps as being 20 minutes away from where I lived and I didn’t actually have a house number. Asked to speak to a human. Was then emailed at 5:50pm the same day asking when I wanted a replacement cake. I responded within minutes but apparently the office shuts at 6 pm so no one got my response. 12 pm the next day I still hadn’t had a response from them so I then had to contact them again and find out what was going on, to be told “you contacted us out of hours” nothing we can do today but we can deliver in 2 days. Not good enough.”

Helpful Report

Posted 39 minutes ago

“On 3rd March I received an automated e-mail stating the cake had been “delivered around 11am”, which was incorrect and misleading. No cake was delivered on 3rd March.   Neither I nor the restaurant received any delivery attempt or communication.   3 days later, on 06.03, the company contacted me suggesting that I collect a 3-day old cake from their bakery despite paying for delivery for 03.03. I paid £141 for a cake to be delivered on a specific date for my birthday celebration. As they did not deliver or did not communicate with me that day at all other than saying that the cake was delivered , misleading me to believe that the cake is in the restaurant, the service paid for was not provided.      I also asked to speak with a manager but, despite being assured this would happen, no manager has contacted me to date.   I therefore requested a full refund within 7 days, however I have not heard back from them.”

Helpful Report

Posted 21 hours ago

“Please stop sending me emails.”

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Posted 1 day ago

“The box of brownies weren’t delivered by DPD, appreciate this isn’t the fault of c&s but I didn’t love that when I contacted the company about it I just got an AI generated response with something generic. They also didn’t offer any discount and I had to ask to be refunded the £5.95 delivery which they should have offered straight away. Personally for a new customer I would have gone further so I won’t be ordering again and would probably tell people to avoid in the future given there are so many other great small businesses out there.”

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Posted 1 day ago

“best cakes ever”

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Posted 1 day ago

“This busy second time ordering from Cutter and Squidge, and I was very impressed with the time it took to deliver. I’ll definitely be ordering again!”

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Posted 2 days ago

“The above comment can be read in this box as well”

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Posted 2 days ago

“Great selection and well packaged”

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Posted 2 days ago

“Quick delivery but the item ordered was very disappointing, dry and ended up in the bin.”

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Posted 2 days ago

“Good range of products, delivered in very safe packaging!”

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Posted 2 days ago

“Went for afternoon tea with my friend and had the vegan option, it was absolutely divine! Everything was so delicious and presented amazingly, cant wait to go back!”

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Posted 3 days ago

“Brilliant customer service and excellent cakes”

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Posted 3 days ago

“Beautiful cake,lovely rich cake,presentation can't fault, quick delivery was my daughter's 18th cake”

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Posted 3 days ago

“Cutter and Squidge were totally professional once I had placed my order. I received a follow up email to confirm my actual choice of flavour for my order and to check if there were to be any further additions. I was kept informed of the delivery times of my item from start to finish. Very good service, paid attention to details, and promptly delivered with care and courtesy. Will definitely be using this company again.”

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Posted 4 days ago

“Easy to order online and delivery is on the day advertised”

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Posted 5 days ago

“First time ordering from them. Smooth experience and the site was easy to navigate, unlike the rest of the sites I found while trying to order a cake.”

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Posted 5 days ago

“Dizette.online quickly took charge of my withdrawal issue and handled it with exceptional professionalism. Their transparent communication and steady updates kept me reassured every step of the way. They simplified what initially felt overwhelming and ensured everything was resolved efficiently. I sincerely appreciate their commitment and dependable support throughout the entire process.”

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Posted 5 days ago

“The overall process to order was great, very straightforward”

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Posted 5 days ago

“Easy website to use and the cakes look just like the photos. Super quality ingredients. Good comms and would use again.”

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Posted 5 days ago

“Always my go to when I'm buying treats. A1 quality.”

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Posted 5 days ago

Cutter and Squidge is rated 4.6 based on 18,992 reviews