Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,231 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Cutter and Squidge 5 star review on 17th August 2024

Cutter and Squidge 5 star review on 4th April 2024

Polly Robertson

1806

Anonymous

Anonymous // 01/01/2019

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“Delightful little brownie squares with big flavour. Delicious and not too sweet! Everyone loved them.”

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Posted 1 week ago

“Amazing...love all the snacks”

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Posted 2 weeks ago

“Dry And overpriced”

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Posted 1 month ago

We have just seen your review for your order. We are very sorry you have not received a response from us, unfortunately we cannot trace having received a previous review from you. Please could you resend it to hello@cutterandsquidge.com so we can look into this further.

Posted 5 days ago

“Can’t eat too much of it in one go, is a bit rich and sickly, but in a good way”

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Posted 1 month ago

“Always a delight to have their cakes and brownies. Taste is great and the flavour profiles are unique! Would definitely recommend this to anyone.”

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Posted 2 months ago

“I ordered a Passionfruit And Pistachio Cake for my husband's birthday. Paid extra for delivery between 8 - 12AM, but cake arrived at 2PM. Cake is well packaged but noticed a very strong fishy smell that I think is coming from the thick paper ring around the cake. Smell didn't exactly transfer to the cake but it was very off putting! Think overall is expensive for what you're getting..”

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Posted 2 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 month ago

“Fabulous independent bakery. And must try the biskies”

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Posted 2 months ago

“A very very lovely cake”

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Posted 2 months ago

“Fabulous cake. Super tasty and not too filling so you can easily have seconds!”

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Posted 3 months ago

“I had ordered cupcakes as a gift which were greatly appreciated by the recipient, although I requested a specific time slot it was delivered early. Customer services refunded my delivery costs as a goodwill gesture which was appreciated.”

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Posted 3 months ago

“The brownies looked delicious. They were an ideal gift for the carers in a carehome”

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Posted 3 months ago

“I ordered a cake all the way from the United States for my boyfriend who lives in London, and Andrew made the experience flawless! While I had already chosen the cake, Andrew went out of his way to ensure every detail was perfect. His friendly and attentive service made everything so easy, even from across the ocean. My boyfriend absolutely loved the cake—he said it was the best he’s ever had, not too sweet, just perfect and delicious. Huge thanks to Andrew and the Cutter & Squidge team for making his birthday so special!”

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Posted 3 months ago

“Really disappointed, stale scones, runny jam, really weak teabags, tiny brownies, No value for money here! Wouldn’t order again!”

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Posted 4 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 4 months ago

“I ordered a 30th cake about 2 weeks in advance. On the day I had a message from DHL to say they will deliver to the restaurant. They never did, restaurant was open from 8am and fully staffed. I make countless phone calls to the company all afternoon and although we were only in London they did nothing to send out another cake nor call me back with a solution. Don't know why they need your phone number when you order the cake if they won't use it when they have a delivery problem. Very disappointed to not have a celebration cake.”

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Posted 4 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 4 months ago

“The cake was eaten the day after delivery so it was surprising that it was very dry and dense. The buttercream was generous but there was only a scrape of jam. Disappointing for the price.”

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Posted 4 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 4 months ago

“I ordered two cakes for a joint birthday party for myself and some friends. The cakes were couriered the day before I needed them and arrived nice and cool, in perfect condition by 10:00 am. The Vegan Chocolate Cake is delicious - truly one of the nicest vegan cakes I have ever had, and the Passionfruit and Pistachio was a crowd favourite! Cutter and Squidge truly are a great team with beautiful products - thank you for making this event so special :)”

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Posted 4 months ago

“Ordered this as a treat for the team and they loved it! The delivery was extremely quick and they didn't last very long once opened!”

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Posted 5 months ago

“Phenomenal”

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Posted 5 months ago

“I ordered a cake expecting it to arrive in time for my birthday as when I have previously ordered from Cutter and Squidge my cakes have always been delivered either the day before or on the morning of delivery. My cake arrived past 21:00 - well outside of the delivery window, and myself and my guests were left without a cake for my party. I actually called customer service the day before (I had to call twice as every time I reached number 1 in the call queue, the call ended itself for no apparent reason) as I was concerned due to the lack of communication regarding my delivery and they simply told me to wait until the courier contacted me. I understand that delivery is outside of the bakery's control but I am so incredibly disappointed at this entire experience. My cake had been sat in a van on a warm day for over twelve hours and arrived looking a little worse for wear before I was able to get it to the fridge. This is not the usual quality service I have experienced from C&S before”

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Posted 5 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 5 months ago

“Delicious and very high quality!”

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Posted 5 months ago

Cutter and Squidge is rated 4.6 based on 17,231 reviews