Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 19,371 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 19,371 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Cutter and Squidge 5 star review on 6th June 2026

1950

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing! My toddler with an egg allergy and all the non-vegans in the family loved them!”

Helpful Report

Posted 2 weeks ago

Thank you for such a wonderful review 💕 We’re absolutely delighted to hear our treats were enjoyed by everyone, including your little one with an egg allergy ✨ It’s especially lovely to know that even the non-vegans in the family loved them too. Creating delicious treats that everyone can enjoy is exactly what we aim for 💛 Thank you for your kind words and support, and we hope to bake for you and your family again soon 🎉

Posted 1 week ago

“Great lived the cakes”

Helpful Report

Posted 2 weeks ago

Thank you for your lovely review 💕 We’re delighted to hear you loved the cakes and had such a great experience with us ✨ Your kind words mean so much to our bakery team and we’re so pleased we could create treats you enjoyed 💛 Thank you for your support, and we hope to bake for you again soon 🎉

Posted 1 week ago

“They quickly responded to apologise and offered to replace the cake.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your feedback 💛 We’re very sorry to hear that your cake was unfortunately delivered to the wrong address and that it was unable to be there for the birthday celebration as intended. We completely understand how disappointing this must have been for such a special occasion. We’re pleased that our Customer Care team was able to respond quickly, apologise, and arrange a replacement to put things right as soon as possible ✨ While we’re sorry that the original delivery experience did not meet our usual standards, we truly appreciate your understanding and the opportunity to resolve this for you 💛 Thank you for your feedback, and we hope the replacement cake was enjoyed and helped restore your confidence in Cutter & Squidge 🎉

Posted 1 week ago

“Very quick delivery , would use again”

Helpful Report

Posted 2 weeks ago

Thank you for your lovely feedback 💕 We’re delighted to hear your order arrived quickly and that you had a great experience with our delivery service ✨ It’s wonderful to know you would choose us again 💛 Thank you for your support, and we look forward to treating you again soon 🎉

Posted 1 week ago

“Alles super”

Helpful Report

Posted 2 weeks ago

Thank you for your lovely review 💕 We’re delighted to hear everything was “alles super” and that you had a great experience with us ✨ Your kind words mean so much to our team and we’re so pleased we could deliver a treat you enjoyed 💛 Thank you for your support, and we hope to treat you again soon 🎉

Posted 1 week ago

“The delivery never arrived. I sent an e-mail and recieved no responce. These were a good luck to my neice who waited in for the delivery while revising. I am very dissapointed.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your feedback 💛 We’re very sorry to hear that your delivery did not arrive and completely understand how disappointing this must have been, especially as this was intended as a good luck gift for your niece during an important time of revision. We would like to reassure you that we take any reports of missing deliveries and unanswered communications very seriously. We have been unable to locate any previous email or telephone communication from you regarding this issue, however we would very much like the opportunity to investigate and put this right. We will be reaching out to you privately to gather further details and work towards a resolution as quickly as possible ✨ We sincerely apologise for the disappointment and inconvenience caused, and thank you for bringing this to our attention. 💛

Posted 1 week ago

“Great service, a perfect suprise gift”

Helpful Report

Posted 2 weeks ago

Thank you for your lovely review 💕 We’re delighted to hear you received great service and that the gift made the perfect surprise ✨ It’s wonderful to know we could help make a special moment even more memorable 💛 Thank you for choosing Cutter & Squidge, and we hope to help create many more thoughtful surprises in the future 🎉

Posted 1 week ago

“Excellent!!”

Helpful Report

Posted 2 weeks ago

Thank you for your lovely review 💕 We’re delighted to hear you had an excellent experience with us ✨ Simple feedback like this means so much to our team and lets us know we’re delivering the service and treats our customers expect 💛 Thank you for your support, and we hope to treat you again soon 🎉

Posted 1 week ago

“Great delivery, thanks”

Helpful Report

Posted 2 weeks ago

Thank you for your lovely feedback 💕 We’re delighted to hear your order arrived smoothly and that you were happy with the delivery service ✨ Thank you for your kind words and support. We hope to treat you again soon 💛🎉

Posted 1 week ago

“Excellent and trustworthy shop to buy”

Helpful Report

Posted 2 weeks ago

Thank you for your lovely review 💕 We’re delighted to hear you found us to be an excellent and trustworthy place to shop ✨ Providing high-quality treats alongside a reliable service is something we take great pride in 💛 Thank you for your recommendation and support. We hope to treat you again soon 🎉

Posted 1 week ago

“Awful! Will never use again!”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your feedback 💛 We’re truly sorry to hear about your experience and completely understand how disappointing this must have been, especially as the cake was intended for your son’s birthday and you were then left needing to make alternative arrangements. We would like to clarify that your order was prepared and dispatched by our bakery on time, however it unfortunately encountered an unexpected delay within DPD’s network, which resulted in the parcel not reaching you as intended. We sincerely apologise for the inconvenience and frustration caused by this courier issue. As soon as your message was reviewed by one of our Customer Care Advisors on 26th May, a full refund was processed for your order. As advised in our refund confirmation, refunds can take 3–5 working days to appear back in your account, so this should now have been received. If you have not yet received the refund, please do get back in touch with our Customer Care team and we will be happy to investigate this further for you ✨ We are very sorry that this experience did not reflect the high standards we aim to provide, and we appreciate you taking the time to share your feedback with us. 💛

Posted 1 week ago

“Great service and reliable. Highly recommend”

Helpful Report

Posted 2 weeks ago

Thank you for your lovely feedback 💕 We’re delighted to hear you found our service reliable and would happily recommend us to others ✨ Your kind words mean so much to our team and let us know we’re delivering the experience we strive for 💛 Thank you for your support, and we hope to treat you again soon 🎉

Posted 1 week ago

“Service was impeccable, delivery on time and quality of goods exceptional. Great value for money.”

Helpful Report

Posted 2 weeks ago

Thank you for such a wonderful review 💕 We’re delighted to hear you experienced impeccable service, timely delivery, and exceptional quality throughout your order ✨ It means so much to know you felt our treats offered great value for money 💛 Thank you for your kind words and support. We hope to treat you again very soon 🎉

Posted 1 week ago

“Cookies were very delicious but I had to chase them in regards to delivery as I ordered them on 7/05 to be delivered on 23/05 but they were not dispatched till 22/05 until I chased them.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your feedback 💕 We’re delighted to hear that you enjoyed the cookies and found them very delicious ✨ We’re sorry to hear there was some concern regarding the dispatch timing of your order. As the delivery option selected was our Royal Mail letterbox service, this is dispatched the day before the selected delivery date and is designed to arrive within 1–3 days of that date in line with our delivery terms 💛 We appreciate that this may have caused some confusion, and we thank you for bringing your experience to our attention. Thank you for your support, and we hope to treat you again soon 🎉

Posted 1 week ago

“Very efficient and reliable”

Helpful Report

Posted 2 weeks ago

Thank you for your lovely feedback 💕 We’re delighted to hear you found our service efficient and reliable ✨ Simple comments like this mean so much to our team and reassure us that we’re delivering the experience our customers expect 💛 Thank you for your support, and we hope to treat you again soon 🎉

Posted 1 week ago

“I found the staff online to be great. I had to change my order date and it was taken care of quickly and efficiently. very much appreciated!”

Helpful Report

Posted 2 weeks ago

Thank you for your lovely feedback 💕 We’re delighted to hear our Customer Care team was able to help with your delivery date change quickly and efficiently ✨ Providing flexible, hassle-free service is something we always strive for, so it’s wonderful to know your request was handled smoothly 💛 Thank you for your kind words and support. We hope to treat you again soon 🎉

Posted 2 weeks ago

“Excellent product. Good value.”

Helpful Report

Posted 2 weeks ago

Thank you for your lovely review 💕 We’re delighted to hear you were pleased with both the quality of the product and the value it offered ✨ Simple feedback like this means a great deal to our team and lets us know we’re delivering what our customers are looking for 💛 Thank you for your support, and we hope to treat you again soon 🎉

Posted 2 weeks ago

“Amazing service! Will definitely be ordering more in the future for events! ❤️”

Helpful Report

Posted 2 weeks ago

Thank you for your lovely review 💕 We’re delighted to hear you received amazing service and that you’ll be returning to us for future events ✨ Knowing you trust us to be part of your celebrations means so much to our team 💛 Thank you for your support, and we look forward to helping make many more occasions extra special 🎉💕

Posted 2 weeks ago

“As above Generally the products are good and have used them on a number of occasioins as i have said above tol the same address. the review of my order is taking some time for an outcome which could be done quicker.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your feedback 💛 We’re very sorry to hear about the delivery issues you experienced and completely understand how disappointing this must have been, particularly as the gift was intended to celebrate such an important achievement. Unfortunately, courier delays and delivery failures can occasionally occur due to factors such as driver route issues, address verification problems, access restrictions, GPS mapping errors, or operational issues within the courier network. While these situations are rare, we appreciate how frustrating they can be when they impact an important gift. We would also like to clarify that you contacted our Customer Care team on Thursday morning at approximately 9:00am, and a member of our team responded the same morning at approximately 11:00am offering to arrange a complimentary replacement order. At the time of writing, we have not yet received a response to that communication. We would love the opportunity to put this right for you, so please reply to our email and we will be happy to honour the replacement offer and arrange for the gift to be resent ✨ We sincerely apologise for the inconvenience caused and hope to hear from you soon so we can resolve this matter for you. 💛

Posted 2 weeks ago

“When I first tried to book this tea without "happy birthday" all was going well until when I came to pay it said "sold out" so I booked the same thing with a "happy birthday" card over the box. So I ordered this and then when I checked again, the same afternoon tea without the "happy birthday" was now available again. ? Delivered on time.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your feedback 💕 We’re pleased to hear your Afternoon Tea arrived on time and that you were able to enjoy the experience ✨ We’re sorry for any confusion regarding availability during the ordering process. Occasionally, product availability can change in real time as stock allocations are updated, which can result in an item appearing unavailable and then becoming available again shortly afterwards. We completely understand how this may have been frustrating when placing your order and appreciate you bringing it to our attention 💛 Thank you again for your feedback and for choosing Cutter & Squidge. We hope to treat you again soon 🎉

Posted 2 weeks ago

Cutter and Squidge is rated 4.6 based on 19,371 reviews