Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 18,097 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 18,097 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 6th July 2025

1882

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second order delivered to wrong address Maybe time to change courier I won’t order again sadly”

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Posted 4 days ago

“Disappointed this time around, but over all normally really good”

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Posted 5 days ago

“No issues with the customer service or ordering but the product was not good enough.”

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Posted 1 week ago

“This particular item didn't meet the usual standards for Cutter and Squidge. It was very dense and didn't taste great. I contacted the team and they responded with great customer service, which is greatly appreciated and highlights what a good company they are.”

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Posted 2 weeks ago

Hi there! We’re really sorry to hear this bake didn’t hit the mark for you this time, but so glad we had the chance to make things right. Your kind words about our service mean a lot to the team. Thank you for giving us the opportunity, and we're excited to treat you to something truly delicious next time! — The Cutter & Squidge Team 🍰

Posted 2 weeks ago

“Gorgeous brownies just not what was expected”

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Posted 1 month ago

“Unfortunately my afternoon tea arrived with issues (inedible cake mush?!) and I found customer support to be very difficult to deal with. A real shame as I had been a bit fan prior to this.”

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Posted 1 month ago

Hi there, We’re really sorry your afternoon tea didn’t meet expectations — that’s certainly not what we want for our customers 😞 We did hope the refund for the cakes. If there’s anything else we can do, please don’t hesitate to reach out. Customer Experience Team

Posted 1 month ago

“Over priced and under delivered in regards to taste. Very dry and not much taste with too much sugar”

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Posted 1 month ago

“Very easy site to navigate and place an order but the quality of the product was not as I’d been expecting.”

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Posted 1 month ago

“I ordered a raspberry and elderflower cake but sadly what showed up at my door was a Victoria sponge! No notification of the substitution from C&S so that I would have had the opportunity to cancel/amend my order. Phoned up and they said they had substituted because the cake I ordered was limited edition and no longer available - but was actually still listed for sale that day! They didn’t offer a refund but offered to send out a new cake, which I accepted but in hindsight should have pushed for a refund. The replacement cake was very mediocre and I won’t order from them again after this. Plenty of places do cakes via post these days that are better value and tastier in my experience.”

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Posted 1 month ago

“Usually provide great cakes but have gone downhill since expansion.”

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Posted 2 months ago

Hi there, Thank you for your honesty — we’re truly sorry to hear you feel our cakes haven’t been the same lately. We’re still using the same premium ingredients and handmaking each cake with care, but we’re also working hard behind the scenes to make sure consistency stays as strong as ever as we grow. Your feedback is helping us do just that. We’d love to make this up to you — please reach out to us! Warmest wishes, Michelle Customer Experience Team

Posted 2 months ago

“Heard about the brand years ago but only got around to trying recently. Unfortunately, was left fairly disappointed. Definitely not something you'd expect for the price.”

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Posted 3 months ago

Thank you for taking the time to share your feedback, we’re so sorry to hear your treats weren’t as expected. Could you email us at hello@cutterandsquidge.com as we’d love the chance to make it up to you

Posted 3 months ago

“Usually fantastic !”

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Posted 3 months ago

“The delivery was good, the packaging was good but the contents were a disappointment. The scones were bland and the dough over worked so they were very heavy. I did heat them, but the texture was not light and crumbly.”

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Posted 3 months ago

“Dear cutter and squidgy thank you for delivering the order in time however the cake seemed too small to be in a proportion of a birthday cake. The person I sent it to was so disappointed that she chucked the cake in the bin. The mice who ate it later that night must have loved the cake the size of a pastry. There is a beautiful cat that lives a few houses away, she must have had bits of cake if she had a mouse or two that night. Please stop baking cakes the size of a pastry. Thank you.”

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Posted 3 months ago

“Disappointed with quality and control.”

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Posted 3 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 3 months ago

“Overpriced”

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Posted 3 months ago

“Really disappointed with the cupcake’s. Three family members had one each and really did not like them. I am partly to blame as I did not realise that the Rose was solid chocolate and thought they were going to be like the fondant topped versions. The packaging was well presented and arrived on time so no issues there. I ended up taking them into the boys at work but even they were not impressed. Sorry but have to give an honesty review.”

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Posted 3 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 3 months ago

“The cake was too small for the amount charged Delivered to the wrong address had to chase up several times”

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Posted 3 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 3 months ago

“I bought this for my sister n law and her family for Eid. She said it was extremely sweet and no one ate it but her. She had the cake left over after Eid! I didn’t see good reviews but bought it anyway. I kind of get the logic of pistachio and rose as some Muslim cultures use those in their sweets, but please make this taste nice and improve the recipe! Otherwise just offer is a different cake. I think she would have been more happy with strawberries and cream or a regular school cake! A bit of a shame but I guess you live and learn.”

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Posted 3 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 3 months ago

“Order came late, after the event for which it was for and guests had left. I have been given a voucher to use as an apology but the cake I got was so inedible I'm not sure what to order.”

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Posted 3 months ago

Cutter and Squidge is rated 4.6 based on 18,097 reviews