Cutter and Squidge Reviews

Name: Cutter and Squidge
Address: 2 amalgamated Drive, London, London
Rating: 4.61

4.6 Rating 19,547 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 19,547 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Cutter and Squidge 5 star review on 2nd August 2026

1955

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The convenience of having a birthday cake delivered to someone when you reside far away is great but the expected quality just wasn't there.”

Helpful Report

Posted 6 days ago

Thank you for taking the time to share your feedback 💕 We’re pleased to hear you appreciated the convenience of being able to send a birthday cake from afar, but we’re sorry to hear the cake itself didn’t live up to your expectations. 💛 We’d really appreciate the opportunity to understand what disappointed you and see if we can put things right. If you haven’t already been in touch, please contact our Customer Care team at hello@cutterandsquidge.com with your order details and a little more information about the cake, and we’ll be happy to look into this for you. Thank you again for your feedback. We hope to have the opportunity to provide you with a much better experience in the future. 💕

Posted 2 days ago

“I had big expectations but this case tasted bad. It was sourish. Tangy sort of flavor. Packing was done good”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your feedback. We’re very sorry to hear that the cake didn’t meet your expectations. 💕 We're sorry to hear you found the flavour too tangy and not to your taste, although we're pleased to hear the packaging met your expectations. This certainly isn't the experience we want for our customers. 💛 We'd really appreciate the opportunity to investigate this further and work towards a resolution. We haven't been able to locate any previous contact from you regarding this order, so if you could please get in touch with our Customer Care team at hello@cutterandsquidge.com with your order details, we'll be more than happy to look into this for you. Thank you again for your honest feedback. We hope to have the opportunity to put things right. 💕

Posted 1 week ago

“Stingy product - a high price but very small slices. It's very expensive for what they actually send. I ordered the same product a few years ago and the slices were far bigger and had buttercream on top. These ones were tiny. It was barely a proper slice. So it was a dissapointment, although the taste was nice. I think it's too expensive and a bit of a rip off really.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share your feedback 💕 We really appreciate your honesty and are pleased to hear you enjoyed the taste of the cakes ✨ We're sorry to hear that The Squidge Sampler Tin didn't meet your expectations on this occasion. We understand your disappointment regarding the slice sizes, presentation, and overall value, particularly as you've purchased this product before and noticed a difference. Feedback like yours is incredibly important to us, and we'll be sure to share your comments with our bakery and product teams as we continue to review and improve our range 💛 Thank you again for your feedback and for giving us another try. We hope we'll have the opportunity to provide you with a better experience in the future. 💕

Posted 2 weeks ago

“Wasn’t the quality I’d expected. May have been a one off issue.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback 💛 We’re sorry to hear that the Happy Birthday Squidge Selection Box did not meet your expectations. While we’re pleased you found the outer packaging lovely, we completely understand your disappointment that the presentation and quality of the treats inside were not what you had hoped for, especially when purchased as a birthday gift. We would like to reassure you that customer feedback such as yours is incredibly valuable to us, and we have recently updated our selection boxes and packaging following customer feedback to improve both the presentation and overall customer experience ✨ We would also like to note that we have not been able to locate any communication relating to this order. As such, we have not previously had the opportunity to investigate your concerns or discuss a resolution with you. Please do reach out to our Customer Care team at hello@cutterandsquidge.com with your order details, and we would be more than happy to review your experience and see how we can help 💛 Thank you again for bringing this to our attention, and we hope to have the opportunity to restore your confidence in Cutter & Squidge. 💕

Posted 1 month ago

“I asked for it to be delivered the day before I needed it but delivery was delayed so it was too late for when I needed it. Macarons were also broken. Disappointing”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback 💛 We’re very sorry to hear that your order did not arrive when expected and that the macarons arrived damaged. We completely understand how disappointing this must have been, particularly when the treats were needed for a specific occasion. We would love the opportunity to investigate what happened and work towards a resolution for you. However, we have not received any direct communication regarding this issue, so we have not previously had the chance to look into the delayed delivery or the condition of the products on arrival. Please reach out to our Customer Care team at hello@cutterandsquidge.com, and we would be more than happy to review your experience and see how we can help ✨ Thank you again for bringing this to our attention, and we hope to hear from you soon. 💕

Posted 1 month ago

“12/06/2026 The passionfruit and pistachio cake my husband bought for my birthday last year was far superior to the one I got for his birthday this year. We both were very disappointed and annoyed. Last year’s cake had 3 layers and was so fresh and you could taste so much passionfruit and pistachio filling. So delicious. This time we there was far more sugar (icing sugar is the top ingredient), causing it to be over sweet, and the only pistachio was that which was sprinkled on the top. The flavour was far from the same. Obviously, the recipe was greatly altered (e.g.s, far more emulsifiers, lower standard yoghurt) and the presentation of the whole cake has changed. What a disappointment. The passionfruit and pistachio cake my husband bought for my birthday last year was far superior to the one I got for his birthday this year. We both were very disappointed and annoyed. Last year’s cake had 3 layers and was so fresh and you could taste so much passionfruit and pistachio filling. So delicious. This time we there was far more sugar (icing sugar is the top ingredient), causing it to be over sweet, and the only pistachio was that which was sprinkled on the top. The flavour was far from the same. Obviously, the recipe was greatly altered (e.g.s, far more emulsifiers, lower standard yoghurt) and the presentation of the whole cake has changed. What a disappointment.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback 💛 We’re very sorry to hear that your recent Passionfruit & Pistachio Cake did not live up to the expectations set by a previous order and that both you and your husband were disappointed with the flavour and presentation. We completely understand how frustrating this must have been, particularly when you were looking forward to recreating an experience you had enjoyed so much before. We take feedback regarding the quality and consistency of our products very seriously and would welcome the opportunity to investigate your concerns further. We would also like to note that we have not received any direct communication regarding this order, and we would have appreciated the opportunity to discuss your experience and work towards a resolution. Please contact our Customer Care team directly at hello@cutterandsquidge.com, as we would love the chance to learn more about your experience and see what we can do to put things right for you ✨ Thank you again for bringing this to our attention. 💛

Posted 1 month ago

“on the birthday message, I added in (..) some request to maybe not make it too sweet if possible, and while I would understand they can't custom adjust sugar, at least don't leave the request text in the card itself, had to throw it in the bin.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback 💛 We’re sorry to hear you were disappointed with the wording included on the gift card. The message entered at checkout is processed automatically and printed directly onto the gift card exactly as submitted. Unfortunately, our bakery team are unable to interpret or amend comments entered within the gift message field, as this section is intended solely for messages to the recipient. If you have any requests or queries relating to the contents of an order, ingredients, or product preferences, we would kindly ask that these are sent directly to our Customer Service team rather than included within the gift message, as this ensures they can be reviewed and actioned appropriately ✨ Thank you again for your feedback, which helps us better understand where customers may benefit from additional guidance during the ordering process. 💛

Posted 2 months ago

“An utter shambles of an experience which I will not be repeating again. Firstly, every single correspondence you’ve sent has been addressed to the recipient not me, the sender, you can’t even get my name right. I had to place the same order 3 times before you got it right. The entire process took over a week to resolve, I was only ordering brownies!!! First order didn’t have any tracking updates, second order was processed incorrectly so never made it through to a courier and the final order was the only one that worked! By the time the order arrived it missed the key date for the celebration despite me ordering it well in advance. No idea how the brownies tasted but the whole process was very frustrating!!”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback 💛 We’re truly sorry to hear how frustrating this experience was for you and completely understand your disappointment following the multiple delivery issues and delays. We would like to clarify that the name used in our correspondence is automatically linked to the name entered on the account at the time of ordering. In this case, the recipient’s name had been entered in place of the sender’s details, which is why our communications were addressed incorrectly. Unfortunately, the first order was not scanned correctly by Royal Mail and was effectively lost within their network. As soon as this became clear, we arranged a free of charge replacement which was dispatched via Royal Mail and successfully delivered within 3 days of dispatch. In addition to this, we also proactively arranged a third replacement order via DPD to help ensure the recipient received the gift as quickly as possible, which arrived on the same day as the Royal Mail replacement ✨ We completely appreciate that this was still far from the seamless experience you expected, especially for a gift ordered well in advance, and we are very sorry for the frustration caused throughout the process 💛

Posted 2 months ago

“Packaging was totally inadequate.”

Helpful Report

Posted 3 months ago

Thank you for your feedback 💛 We’re really sorry to hear the packaging did not meet expectations. This is disappointing to read and not the experience we want for our customers. Please do get in touch with us directly at hello@cutterandsquidge.com with your order details so we can look into this further for you ✨

Posted 2 months ago

“For the price paid I didn't expect the icing/buttercream to be cracking I guess due to it drying out? Nothing a quick zap in the microwave wouldn't fix but still not what I expected.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback 💛 We’re really sorry to hear the icing and buttercream texture didn’t meet your expectations. We understand how disappointing this must have been. We’d appreciate the opportunity to look into this further for you, so please do get in touch with us directly at hello@cutterandsquidge.com with your order details ✨ Thank you again for your feedback.

Posted 3 months ago

“Packaging, delivery & visual look of the tiramisu Easter egg purchased is great, but taste profile was completely off - no coffee, very little actual chocolate & overly sweet.”

Helpful Report

Posted 3 months ago

Thank you for your feedback 💛 We’re pleased to hear you were happy with the packaging and presentation, but appreciate your comments on the flavour profile. This has been shared with our bakery team for review. Thank you again for your feedback.

Posted 3 months ago

“Far to expensive for the quality/ingedients”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback with us 💛 We’re sorry to hear you felt this way about the value, as we aim to balance quality ingredients with a great overall experience. Your comments are important and will be shared with our team as we continue to review our range. Thank you again for your feedback ✨

Posted 3 months ago

“As per my afternoon tea review”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback with us 💛 We’re really disappointed to hear the Afternoon Tea didn’t meet expectations, particularly across multiple items. This isn’t the experience we aim to deliver, and we understand how frustrating this must have been. To allow us to look into this further with you, please feel free to reach out to our customer care team at hello@cutterandsquidge.com with your order details. Thank you again for your feedback.

Posted 3 months ago

“Very thin and small cut brownies compared to others on the market.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback with us 💛 We’re sorry to hear the brownies didn’t meet your expectations in terms of size and thickness. If you’d like us to look into this further with you, please feel free to reach out to our customer care team at hello@cutterandsquidge.com with your order details. Thank you again for your feedback.

Posted 3 months ago

“Mediocre at best. Looked nicer than it tasted. Pastries dry and stale. Overpriced.”

Helpful Report

Posted 4 months ago

Thank you for sharing your feedback. We’re really sorry to hear that the product didn’t meet your expectations. This doesn’t sound quite right, so please do get in touch with us at hello@cutterandsquidge.com and our team will be happy to look into this and support you further. Customer Experience Team 🍰

Posted 4 months ago

“Given the marketing and packaging I was expecting a far higher quality product and given that this order was for Mothers Day receiving damaged product was very disappointing”

Helpful Report

Posted 4 months ago

Thank you for sharing your feedback. We’re sorry to hear this wasn’t quite the experience we aim to deliver 🍰. Please feel free to get in touch with us at hello@cutterandsquidge.com if you’d like to share a little more about your order. We’re always happy to listen and support our customers 💛. Customer Experience Team 🍰

Posted 4 months ago

“The box of brownies weren’t delivered by DPD, appreciate this isn’t the fault of c&s but I didn’t love that when I contacted the company about it I just got an AI generated response with something generic. They also didn’t offer any discount and I had to ask to be refunded the £5.95 delivery which they should have offered straight away. Personally for a new customer I would have gone further so I won’t be ordering again and would probably tell people to avoid in the future given there are so many other great small businesses out there.”

Helpful Report

Posted 4 months ago

Thank you so much for sharing your feedback 💛. We’re really sorry for the hiccup with your DPD delivery. We sent a fresh replacement and refunded the delivery cost, and we always aim to make things right as quickly and fairly as possible. If there’s anything more we could have done, please do get in touch, we’re always happy to listen and support our customers. Customer Experience Team 🍰

Posted 4 months ago

“Quick delivery but the item ordered was very disappointing, dry and ended up in the bin.”

Helpful Report

Posted 5 months ago

Thank you for sharing your feedback . We’re glad to hear your order arrived quickly, though we’re really sorry that the product itself didn’t meet your expectations. This doesn’t sound quite right, so please do get in touch with us at hello@cutterandsquidge.com and our team will be happy to look into this and support you further. Customer Experience Team 🍰

Posted 4 months ago

“The cake and personalised disc was amazing. Only thing which spoiled it for me was the gift card message. The staff couldn't print what I wanted and had to add ?????? At the end of the message and for that I can only give 2* God bless”

Helpful Report

Posted 5 months ago

Thank you so much for your lovely review. We are thrilled you enjoyed the cake and personalised disc 🍰. We are really sorry about the question marks on your gift card message. Our helper text on the gift message box does explain that emojis cannot be printed, which is why they appeared. We completely understand it would have been nicer to see your full message as intended. We really appreciate your understanding and hope it did not take away too much from your special moment 💛. Customer Experience Team 🍰

Posted 5 months ago

“We placed many orders and liked Cutter and Squidge cakes. However, for the past 3 consecutive times despite that we selected morning delivery, cakes get delivered in the late aftenoon which is too late for our events. DPD marks delivery as delivered at about 10am and attaching a blurry photo of the box not showing the location of the delivery, whilst the actual delivery happens much later in the day. On one of those deliveries, as no one was in the office when the box was delivered and was sitting until the following day to discover that one cake had cooling bag, whilst the second cake didnt have any, so the cream and cake all together went soft, so it didnt feel safe to eat the following day. During those 3 deliveries, we followed up with C&S as well as DPD, the issue remains ongoing. Due to the nature of perishable products, it is essential that deliveries work well.”

Helpful Report

Posted 5 months ago

Thank you for sharing your feedback. We’ve raised this with the depot local to your area to help prevent future issues. We really value your repeated support. Please do get in touch with us at hello@cutterandsquidge.com so we can review your recent orders and ensure we’re supporting you in the best way possible 💛. Customer Experience Team 🍰

Posted 5 months ago

Cutter and Squidge is rated 4.6 based on 19,547 reviews