Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 19,381 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 19,381 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Cutter and Squidge 5 star review on 14th June 2026

1951

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flavor of the cake was nice. Too sugary it wasn’t fresh — it felt dry and seemed like it was a few days old. For the price, I expected a fresher and softer cake.”

Helpful Report

Posted 7 months ago

Hi Ramya, Thank you for sharing your feedback. This is certainly not the magic we aim to deliver, as our cakes should always bring joy to your special moments. We take our 100% Happiness Guarantee seriously and want to make this right. You can get in touch with us anytime at hello@cutterandsquidge.com — Customer Experience Team 🍰

Posted 7 months ago

“Customer service was disappointing. I called them on 2 occasions about different issues, and to be fair there was probably not much they could do. But the lack of empathy and desire to help was noticeable.”

Helpful Report

Posted 8 months ago

Hi Amir, Thank you for taking the time to share your feedback. We’re really sorry to hear that your experience with our customer service team didn’t feel as warm or supportive as it should have. We always want our customers to feel heard and cared for, even when the options for resolving an issue are limited. If you’re happy to get in touch to share a bit more detail, we’d love the chance to help — you can reach us at hello@cutterandsquidge.com - Cutter & Squidge Team

Posted 8 months ago

“Prompt delivery and nicely packaged.”

Helpful Report

Posted 8 months ago

“These were a gift for a friend who had been in a car accident. Very disappointed that they were just left on the doorstep all day.”

Helpful Report

Posted 8 months ago

We’re so sorry to hear this — especially as your order was a gift for a friend recovering from an accident. That’s certainly not the experience we want for our customers. However, we do always advise using the DPD tracking link provided in your dispatch email to set any specific delivery instructions. This helps support the driver and ensures deliveries are made according to your preferences. If no instructions are added, drivers will follow their standard delivery protocols, which can include leaving the parcel in a safe place. We truly appreciate your feedback and will continue working with our couriers to ensure deliveries feel as special as the treats inside. 💛

Posted 8 months ago

“Delivery driver left the cake on its side so it squashed down, the cake itself was pretty dry. I’m a bit disappointed to be honest.”

Helpful Report

Posted 8 months ago

We’re so sorry to hear your experience wasn’t up to scratch — that’s not the standard we set ourselves. At Cutter & Squidge, we have a 100% Happiness Guarantee, and we’d love the chance to put this right for you. We’ve reached out to you directly, but you’re also welcome to contact us at hello@cutterandsquidge.com. — Cutter & Squidge Team 💛

Posted 8 months ago

“Delivery was fine”

Helpful Report

Posted 9 months ago

“This was quite a bit of a let down. The sponge was dry and the buttercream was not smooth; you could feel the sugar crystals in the cream. This did not meet our expectations or the quality we expect from Cutter and Squidge.”

Helpful Report

Posted 9 months ago

Hi there, We’re really sorry to hear that the cake didn’t meet your expectations, especially around the texture of the sponge and buttercream. We’ve reached out you via email to learn more and to see how we can make this right. Your feedback is so important to us as we work to improve our bakes. — Customer Experience Team 🍰

Posted 9 months ago

“Overrated and overpriced”

Helpful Report

Posted 10 months ago

Thanks for your feedback. We’re sorry to hear your experience didn’t quite hit the mark. We put a lot of love into sourcing quality ingredients and creating exceptional bakes, so it’s disappointing to know it didn’t come across. We’ll take this on board as we’re always looking at ways to make our cakes and gifts feel truly special. — Customer Experience Team

Posted 10 months ago

“Ok cake. Nothing to write home about.”

Helpful Report

Posted 10 months ago

Hi there, Thank you for your feedback! We’re sorry to hear the cake didn’t wow you this time. If you have any specific feedback that you're happy to share, we would love to hear it! We really hope to get a chance to wow you next time. 🍰

Posted 10 months ago

“The cake was delivered on time and also looked beautiful, the only issue is was that it was very dry. Which was disappointing as I was in charge of bringing cake for a special event and no one finished it because it was so dry. Cake was stored how it was recommended, in the fridge and taken out 4 hours before eating.”

Helpful Report

Posted 10 months ago

Thanks so much for your feedback. We’re sorry the cake didn’t hit the mark this time — we really appreciate you letting us know. We’ve sent you a message with a little lemony surprise, so be sure to have a peek in your inbox 🍋 — Customer Experience Team 🍰

Posted 10 months ago

“Usually cakes are nice. But the passion fruit and pistachio one isn’t.”

Helpful Report

Posted 10 months ago

Sorry to hear the Passion Fruit & Pistachio cake wasn’t to your taste, we know flavours can be quite personal. We’re glad you’ve enjoyed our other cakes, and if there was a specific issue with this one, we’d really love to hear from you. – Customer Experience Team 🍰

Posted 10 months ago

“Second order delivered to wrong address Maybe time to change courier I won’t order again sadly”

Helpful Report

Posted 10 months ago

“Disappointed this time around, but over all normally really good”

Helpful Report

Posted 10 months ago

“No issues with the customer service or ordering but the product was not good enough.”

Helpful Report

Posted 11 months ago

“This particular item didn't meet the usual standards for Cutter and Squidge. It was very dense and didn't taste great. I contacted the team and they responded with great customer service, which is greatly appreciated and highlights what a good company they are.”

Helpful Report

Posted 11 months ago

Hi there! We’re really sorry to hear this bake didn’t hit the mark for you this time, but so glad we had the chance to make things right. Your kind words about our service mean a lot to the team. Thank you for giving us the opportunity, and we're excited to treat you to something truly delicious next time! — The Cutter & Squidge Team 🍰

Posted 11 months ago

“Gorgeous brownies just not what was expected”

Helpful Report

Posted 1 year ago

“Unfortunately my afternoon tea arrived with issues (inedible cake mush?!) and I found customer support to be very difficult to deal with. A real shame as I had been a bit fan prior to this.”

Helpful Report

Posted 1 year ago

Hi there, We’re really sorry your afternoon tea didn’t meet expectations — that’s certainly not what we want for our customers 😞 We did hope the refund for the cakes. If there’s anything else we can do, please don’t hesitate to reach out. Customer Experience Team

Posted 1 year ago

“Over priced and under delivered in regards to taste. Very dry and not much taste with too much sugar”

Helpful Report

Posted 1 year ago

“Very easy site to navigate and place an order but the quality of the product was not as I’d been expecting.”

Helpful Report

Posted 1 year ago

“I ordered a raspberry and elderflower cake but sadly what showed up at my door was a Victoria sponge! No notification of the substitution from C&S so that I would have had the opportunity to cancel/amend my order. Phoned up and they said they had substituted because the cake I ordered was limited edition and no longer available - but was actually still listed for sale that day! They didn’t offer a refund but offered to send out a new cake, which I accepted but in hindsight should have pushed for a refund. The replacement cake was very mediocre and I won’t order from them again after this. Plenty of places do cakes via post these days that are better value and tastier in my experience.”

Helpful Report

Posted 1 year ago

Cutter and Squidge is rated 4.6 based on 19,381 reviews