Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 19,379 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 19,379 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Write Your review

Tell us how Cutter and Squidge made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cutter and Squidge 5 star review on 14th June 2026

1951

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cake was only ok and came really late so missed the party was meant to come on Tuesday didn’t arrive till 8pm Wednesday”

Helpful Report

Posted 4 months ago

Thanks for sharing your feedback. We’re really sorry the cake arrived later than expected and missed the party — that’s never the experience we want for anyone. Sometimes delays happen, but we’re always keen to make things right and would love the chance to help. Please feel free to get in touch at hello@cutterandsquidge.com Customer Experience Team 🍰

Posted 4 months ago

“Efficient website but very expensive compared with similar local bakery delivery company”

Helpful Report

Posted 4 months ago

Thanks for sharing your thoughts. We’re glad you found the website efficient! We appreciate your feedback on pricing. We aim to deliver freshly handmade cakes with all-natural ingredients, and we really value you taking the time to let us know your thoughts. 💛 Customer Experience Team 🍰

Posted 4 months ago

“Not great. Looked messy. Didnt taste great. Dry.”

Helpful Report

Posted 5 months ago

We’re sorry to hear this wasn’t the experience you were hoping for. When something isn’t quite right, we always encourage customers to reach out to our friendly team so we can help. It’s never too late, so please do get in touch at hello@cutterandsquidge.com — we’re always here to support. — The Cutter & Squidge Team 💛

Posted 5 months ago

“For cake and cheese great, but the flowers weren't so good, they were free but arrived looking battered and tired and did not last.”

Helpful Report

Posted 5 months ago

We’re glad to hear you enjoyed the cake and cheese! We’re sorry the flowers didn’t arrive in perfect condition and didn’t last as long as you hoped. We really appreciate your feedback and are making some exciting updates to our flower range soon — we hope you’ll enjoy the improvements when they arrive. — The Cutter & Squidge Team 💛

Posted 5 months ago

“Delicious. But does not feed more than 6”

Helpful Report

Posted 5 months ago

“The taste of the cake was nice but this time, its texture was quite dry, to be honest. We didn’t enjoy it as much as in previous times.”

Helpful Report

Posted 6 months ago

Thank you for sharing this with us, and for your continued support over time. We’re glad to hear you enjoyed the flavour, though we’re sorry it didn’t quite live up to your previous experiences with us. That’s certainly not the magic we aim to deliver. Please do get in touch at hello@cutterandsquidge.com — we’d love to understand more and see how we can help. The Cutter & Squidge Team 💛

Posted 5 months ago

“The delivery was perfectly on time, but unfortunately the cake was very disappointing. It was the worst red velvet I’ve had — dry, and the cream was hard and not fresh. I was really surprised, especially because the reviews were very good before I ordered”

Helpful Report

Posted 6 months ago

We’re really sorry to hear that the cake didn’t meet your expectations, especially after the great feedback you’d seen beforehand. That’s certainly not the experience we want for our customers. We’d love the opportunity to understand more and support you, so please do get in touch with our team at hello@cutterandsquidge.com — we’re always happy to help. — The Cutter & Squidge Team 💛

Posted 5 months ago

“Tasted dry and artificial”

Helpful Report

Posted 6 months ago

Thanks for sharing your thoughts. We’re sorry the cake didn’t hit the mark for you. Just to reassure you, all our cakes are still handmade with all-natural ingredients, just like we’ve been doing from the start. We’d love the chance to make your next experience more enjoyable. Please get in touch at hello@cutterandsquidge.com and we’ll be happy to help. Customer Experience Team 🍰

Posted 4 months ago

“The delivery arrived the day after.”

Helpful Report

Posted 6 months ago

Thanks for your feedback. Our courier service isn’t a guaranteed day delivery, but we’d still love the chance to make things right. Please get in touch with us at hello@cutterandsquidge.com and we’ll be happy to help. Customer Experience Team 🍰

Posted 4 months ago

“Wasted £40 :-(”

Helpful Report

Posted 6 months ago

This is certainly not the experience we want for our customers. Please contact us at hello@cutterandsquidge.com so we can look into this further and make it right. Your feedback is very important to us, and we want to ensure future experiences meet the high standards our customers expect. — The Cutter & Squidge Team

Posted 6 months ago

“See feedback above”

Helpful Report

Posted 6 months ago

“I ordered some brownies for my son's birthday. I clicked the ShopPay option to pay which required me to authorise my credit card and then pushed the order through. That evening when I checked my emails I noticed the delivery address was set to my home address even though I had entered my son's address. At this stage there was nothing I could do but wait for the delivery to arrive and then repost to my son. I contacted customer service. The reason why the delivery address had changed was because the ShopPay system overrides the details I entered. The confirmation email is sent out with a 30 minute window in which to change the address. However I could not access my emails until much later in the day so this was not an option for me. My original delivery was refunded but I had to pat £5.60 for the second lot of postage and the brownies took an extra 2 days to arrive so we're past their best when they got to their final destination. So beware if using ShopPay that you need to check your confirmation email so that you can change the delivery address to the address that you want the brownies delivered to.”

Helpful Report

Posted 6 months ago

“Good fast service. The cake arrive intact.”

Helpful Report

Posted 7 months ago

“Please make sure you send all of what we have ordered”

Helpful Report

Posted 7 months ago

Hi Mobina, Thank you for your review. I’m sorry to hear there was a concern with your order. We didn’t receive any contact from you, so we weren’t aware of any issues. We always encourage customers to reach out to us directly so we can help and sort things out as quickly as possible. If you still need support, please get in touch and we’ll be more than happy to assist. Warm regards, The Cutter & Squidge Team 🍰

Posted 7 months ago

“My brownies were somehow not sent out. This happens, and would not have been not a big deal; however, when I emailed asking where they were and explaining that I’d checked the tracking and they were well beyond a reasonable postage delay, I got a vapid GenAI response that did not address any of my points (because it can’t, because it doesn’t _understand_ anything), told me incorrect information, and left me - frankly - fuming. I had to then phone up to speak to a human to get the brownies re-sent, which they finally were. The fact you used a garbage GenAI system to provide customer “service” wasted my time, was a moral injury to me, and is a red flag for using your company again.”

Helpful Report

Posted 7 months ago

Thank you for your feedback, and I’m really glad our team were able to help as soon as you spoke with us. I’m sorry that our AI support added frustration — it’s really just our little digital concierge, here to offer immediate help by checking tracking, order details, and anything clear and factual. But sometimes it can miss a crumb (it is a robot, after all!), and that’s when one of our humans steps in. I’ve reviewed your interaction, and the information provided was based on the tracking data available, and your ticket was passed to a human agent right away. Still, I completely understand how it felt in the moment, and I’m sorry for the stress it caused. We appreciate your feedback as we continue improving how our human team and digital tools work together. — The Cutter & Squidge Team

Posted 7 months ago

“Have ordered these twice as presents and they have been delivered very efficiently. Recipients have said they've been very nice but I can't vouch for this. Get an annoying number of emails from them so unsubscribed and then they ask for a review. Update....now had 5 emails asking .e to update the review! ironic as main complaint was about the number of emails....so I will review the rating down 👇”

Helpful Report

Posted 7 months ago

“Quite disappointed with the size of the selection box. Wish I'd looked at your video prior to ordering”

Helpful Report

Posted 7 months ago

We’re sorry to hear the selection box didn’t meet your expectations this time. We always do our best to show accurate size and presentation through our product photos and videos. Your feedback is really appreciated. 🍰 — Cutter & Squidge Team

Posted 7 months ago

“Normally excellent but latest order was lacking as per review.”

Helpful Report

Posted 7 months ago

Thank you for your feedback. We’re sorry to hear your latest order didn’t meet the usual Cutter & Squidge standard. We’d love to hear more from you directly so we can understand and make things right—please feel free to reach out to us at hello@cutterandsquidge.com — Cutter & Squidge Team 💛

Posted 7 months ago

“First responses to my requesting a refund were not satisfactory but once a human got involved the refund was immediate. Now I’m being asked to review a product that didn’t arrive. AI/ automatic response I assume? Whatever I’m not impressed.”

Helpful Report

Posted 7 months ago

We’re sorry your experience started off frustrating, but we’re glad our team could resolve it quickly once connected. We’re always working to make our support more personal, and your feedback helps us improve. 🍰 — Customer Experience Team

Posted 7 months ago

“I thought they price was a little expensive for the size of the treats. The sponges on some were a little dry, and the consistency was a little clawing on some of them. Would not purchase again.”

Helpful Report

Posted 7 months ago

We’re sorry to hear your treats didn’t meet your expectations this time. Every bake is handmade with care using all-natural ingredients, and we always do our best to show accurate size and presentation through our product photos and videos. Your feedback is really appreciated. — Cutter & Squidge Team 🍰

Posted 7 months ago

Cutter and Squidge is rated 4.6 based on 19,379 reviews