Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 18,097 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 18,097 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 6th July 2025

1882

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Probably it’s not the store faults but I did not get my delivery on time to surprise my bf birthday as I was away from him for three so I wanted to do a little something for his birthday. But no, nothing special happens cause the order was not delivered. There was no phone call about the cake arriving, nothing just an update on the website saying that they could not deliver as they couldn’t find the address. It’s impossible to not find the address even amazon and shein could find the address.”

Helpful Report

Posted 1 day ago

Thank you so much for taking the time to leave a review, and we're really sorry to hear that your surprise didn’t go as planned. We’ve looked into your order and can see that the courier marked the delivery as unsuccessful as they were unable to locate the address. We unfortunately don’t receive real-time updates from the courier, so we do rely on customers to loop us in if anything goes wrong so we can step in quickly. We didn’t hear from you at the time, but please know we’re always here and happy to help if anything ever crops up. For now, we can see the parcel has been rescheduled to be left in your nominated safe place on Friday, 1st August. Thank you again for your feedback. The Cutter & Squidge Team

Posted 1 day ago

“Not all their fault but despite ordering in time they rely on DPD to pick the time of delivery between 8and 8pm so not always during t the day. I wanted it before 6 as it was a business. I rearranged delivery and they still delivered the day originally set and handed the parcel to a random man In the car park. So big fail”

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Posted 3 days ago

“Paid for next day before 12 and it came at 3.30 with crashed biscuits and the cream had liquefied in the jar. Complained and got a refund but did ruin the birthday present I arranged it for.”

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Posted 3 days ago

“Can’t review the brownies they never arrived.”

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Posted 2 weeks ago

Oh no, we're so sad to hear this. We really wish we got live updates from DPD, but unfortunately we aren’t notified if there’s a delay or issue — that’s why feedback like yours is so helpful. Your experience matters to us, and we’re already reaching out to you privately to offer a replacement and help make things right. Our happiness guarantee means a lot to us, and we’ll always stand by it. Cutter and Squidge Team 🍰

Posted 2 weeks ago

“Difficult to say much about the company since I don't know much about them. The website heavily upsells, but that's just business and to be expected. Re. the quality of the food being sold, that's 100% on the directors and they should take a step back and think about how it reflects on the integrity of the business.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your thoughts. We’re always open to feedback — especially when it prompts reflection. We’re a small bakery team that genuinely cares about quality and experience, and we’re proud of the ingredients and processes behind our products. That said, we’re always looking to improve. If you’d like to share more specific feedback, we’d really appreciate hearing from you at hello@cutterandsquidge.com. Cutter and Squidge Team 🍰

Posted 2 weeks ago

“service was good but the cake wasnt”

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Posted 3 weeks ago

“No response at all from customer service when I noticed that you were sending the brownies to my billing address and not the address that was on the screen when I placed the order. Brownies left on doorstep in the sun in a heatwave. Didn't even taste nice - full of sugar, lived up to the 'squidge', or squelch. Had to buy a different gift for my colleague as I wasn't going to reorder the brownies after that experience.”

Helpful Report

Posted 3 weeks ago

“Scones were dry and disappointing, I have been asked by my work manager not to select this gift again to send for staff bdays”

Helpful Report

Posted 4 weeks ago

Hi there, We’re sorry to hear the scones didn’t hit the mark the first time. We hope the replacement made up for it and was a hit with your colleagues — fingers crossed! Thanks so much for giving us another chance. — Customer Experience Team 🍰

Posted 2 weeks ago

“On this occasion due to the cake provided, disappointing”

Helpful Report

Posted 1 month ago

“Disappointing, sending orders out of date before delivery!.”

Helpful Report

Posted 1 month ago

“I didn't receive my treats and so I am unable to review them. In fact, I found customer service to not be very helpful on the two occasions I have contacted them. I am still waiting to hear what is happening regarding the resolution of my order from a few weeks ago and it has put me off from ordering again.”

Helpful Report

Posted 1 month ago

“MISDELIVERED I cannot comment on the quality of the brownies I ordered as due to DPD tracking showing a photo of a courier delivering it incorrectly to a garden path instead of a front door, the recipient (it was a bereavement and I thought brownies would be better than flowers) did not find it for a week and they were all mouldy. Yes, it was a courier issue, but on telling Cutter and Squidge about the issue and advising them to remind the couriers that these were perishable goods, I was told by customer services that the courier had delivered them to the front door and they they showed an image which was totally irrelevant and the tone of the letter was to the effect that both me and the recipient were lying. I hadn’t actually asked for a refund, and I wasn’t offered the opportunity to get a new box sent out. On escalating this I had an apology from one of the founders, an assurance that they were concentrating on making customer service follow the company ethos and a refund was immediately effected”

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Posted 1 month ago

“They contacted me a day later after failing to deliver it on the said date for a birthday. and be delivered 3 days later.”

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Posted 1 month ago

Hi there, We’re so sorry your gift didn’t arrive as expected. It looks like there was an unexpected courier delay, which meant your parcel was in transit longer than we’d ever want for our fresh bakes. Thank you for flagging this—we’ll be in touch shortly to put things right. – The Customer Experience Team

Posted 1 month ago

“Scam. Take your money and don’t deliver anything.”

Helpful Report

Posted 1 month ago

Hi there, We’re sorry this was your experience. After looking into your order, we can confirm the postcode entered at checkout was incorrect. As our courier relies on postcode data to complete deliveries, this unfortunately led to the parcel not arriving as expected. Our team did their best to assist at the time and followed up multiple times to help resolve the issue. While we understand how disappointing delivery issues can be, we also want to be transparent about what happened. — Customer Experience Team 🍰

Posted 2 weeks ago

“Cake due for delivery between 1.30-2.30 pm on 12th June. Finally arrived after 8pm the same day. Long after birthday party guests had gone home. Reported this on line to Cutter and Squidge on 13th by email. No response so far. Think twice, no three times if you order a cake as a birthday surprise. Perhaps use another company.”

Helpful Report

Posted 1 month ago

Hi Lynda, Thank you so much for sharing your experience — we’re really sorry to hear your cake arrived later than hoped on your special day. We know how much timing matters for celebrations! Looking into your order, it appears the delivery option selected was the 8 a.m. to 8 p.m. window with DPD. We can see the cake was delivered at 8:18 p.m., just shortly after that timeframe, due to some slight delays on the courier’s part. We’ve checked our system but haven’t received any direct messages from you about this — if you did reach out via a different channel or email, please do let us know so we can assist you properly. We truly appreciate your feedback and hope to help make your next experience with us seamless and joyful. Warmest wishes, The Cutter & Squidge Team

Posted 1 month ago

“My daughter sent her dad an afternoon tea for father's day the scones were as hard as rock cakes ,two tiny jars of cream that was enough for 1 scone ,the cakes were squashed and were heavy and doughy , very disappointing.”

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Posted 1 month ago

“Appalling experience”

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Posted 1 month ago

“the cak elooked good .but was dry , no carame l filling , absolute disaster ,and ruined my occasion as it didnt taste good at all , the icing was super sweet as if just sugar n no flavour . will not buy henceforth , the reviews are misguiding .”

Helpful Report

Posted 1 month ago

“Maybe it’s good - but for something as important and eid they send delivery by DPD but don’t follow up to see if you received your perishable goods. My DPD driver delivered the parcel but not to me. He left it at some random place on the street. His photo didn’t include the vicinity of the box just a picture of the box. I had to sit on the phone for hours with DPD being told he did deliver it and if I had an issue contact cutter and squidge. But cutter and squidge didn’t respond to me. And dpd finally admitted that the driver left the box in some random place that wasn’t my address because even his map pin was way off. It got here in the end but it was a lot of stress to receive desserts for an eid party that cost over £100, with zero communication from cutter and squidge. They finally responded. One week after the fact. Just to say repeatedly oh it’s not our problem it’s yours - and then - hilariously - to offer me FREE SHIPPING on my next order 🤣🤣🤣. My advice is if it’s an important occasion don’t order from them. They just don’t care. The desserts are average at best. The customer service is abysmal. They don’t value you they just want to capitalise on your celebrations. Definitely go elsewhere.”

Helpful Report

Posted 1 month ago

Hi there, We’re really sorry to hear about your stressful experience with your Eid order and the delivery mix-up. We completely understand how important timely and safe delivery is, especially for special occasions like Eid. We’re sorry that communication from our side didn’t meet your expectations — that’s not how we want you to feel. We take full responsibility for any gaps in support and will be reviewing this with our team to ensure it doesn’t happen again. While DPD handles the delivery, we’re committed to working closely with them to improve the experience for all our customers, especially when it comes to perishable and high-value orders. We appreciate you sharing your experience honestly. We will reach out to you directly, we’d love the chance to discuss this further and see how we can make things right. Thank you for your patience, and we hope to restore your faith in us. Cutter & Squidge Team 🍰

Posted 1 month ago

“The first time I emailed, they responded quickly. However, when I complained again that the replacement was also damaged, I received no acknowledgment.”

Helpful Report

Posted 1 month ago

Cutter and Squidge is rated 4.6 based on 18,097 reviews