Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,707 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,707 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 23rd April 2025

1858

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've had quite a few of your lovely cakes but sadly this one was dry so wasn't too happy.”

Helpful Report

Posted 3 days ago

“The ordering /delivery process was smooth and efficient. The cake was well packed and arrived as promised. Sadly, the photo on their website of the product I bought is, I feel, misleading. The picture depicts a cake whose middle is oozing with caramel filling when, in fact, this is not the case at all. What you actually get is no more than a standard, plain chocolate cake. This caused me to feel cheated which, in turn, left me with a rather sour taste in my mouth. I bought this cake for my daughter's birthday and having been led to expect a delectable treat, the laclustre product I actually received put rather a dampner on the day's celebrations. Honesty is by far the best policy. Hype leads only to disappointment.”

Helpful Report

Posted 4 days ago

Thank you for taking the time to share your feedback, we’re so sorry to hear your treats weren’t as expected. Could you email us at hello@cutterandsquidge.com as we’d love the chance to make it up to you

Posted 3 days ago

“Non contactable as I haven’t heard a thing from them after sending a request through”

Helpful Report

Posted 1 week ago

Posted 5 days ago

“I contacted cutter and squidge about my issue on instagram but I was ignored!”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your feedback, we’re so sorry to hear about this. Could you email us at hello@cutterandsquidge.com as we’d love the chance to make it up to you

Posted 1 week ago

“My gift was not delivered and I have had no contact or refund.”

Helpful Report

Posted 1 week ago

We’re so sorry to hear about your experience, and want to assure you that this is not to our usual standards. Could you email us at hello@cutterandsquidge.com as we’d love the chance to make it up to you

Posted 1 week ago

“Already said all I want.”

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Posted 1 week ago

“The afternoon tea was extremely bad. The first sent was stale and they sent a replacement which was inedible. Most of the contents must have been cooked weeks before it was sent.”

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Posted 2 weeks ago

Posted 1 week ago

“very expensive for what it is”

Helpful Report

Posted 2 weeks ago

Posted 1 week ago

“Not tasted good what I was expected An average cake I had to buy new cake to make it special”

Helpful Report

Posted 3 weeks ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 2 weeks ago

“i am unable to leave a review, after complaining that my parcel was taken due to the delivery driver leaving it at the door when we were not home… you kindly sent a replacement out, unfortunately we work Monday to Friday and again were out after the first incident we didnt think it would be left outside the front door again but yet again it was and went missing! My wife has emailed but we’re are yet to receive a reply.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share your feedback, we’re so sorry to hear your parcel didn't arrive as expected. Could you email us at hello@cutterandsquidge.com as we’d love the chance to make it up to you

Posted 2 weeks ago

“Not happy with customer service”

Helpful Report

Posted 4 weeks ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 3 weeks ago

“I am extremely disappointed with this order. I ordered an afternoon tea hamper with prosecco to arrive for my mum on the Friday before Mother’s Day. We were given a time slot between 12-2 which was perfect. There was a delay with the driver, no explanation why but it wasn’t delivered until the evening in which case it’s a pointless gift as couldn’t be eaten that night! And had to be saved for the following couple of days (when not as fresh). There should have been better communication from cutter and S. I tried calling multiple times to locate the delivery and was met with endless wait times so I gave up.”

Helpful Report

Posted 1 month ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 3 weeks ago

“I'd love to write a glowing review, but unfortunately my experience was not great. The delivery driver delivered the wrong cake to my work reception, so I had to call C&S to get that rectified. Then the gluten-free cake was very dry & tasteless. Sorry to say I wont be ordering form Cutter & Squidge again :-(”

Helpful Report

Posted 1 month ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 3 weeks ago

“produch too small and overpriced”

Helpful Report

Posted 1 month ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 3 weeks ago

“My order got cancelled due to THEIR OWN TECHNICAL ISSUE, phoned them up and they promised to deliver my order on the day we needed it for an event when i had booked for the day before to avoid any disappointment. The order got delivered after the event, absolutely making the event a total disaster.”

Helpful Report

Posted 1 month ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 month ago

“No birthday note attached. No happy birthday written on the cake . Very disappointed”

Helpful Report

Posted 1 month ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 month ago

“I can’t tell if the cake was old or that’s just how they make them but all four slices that I received were dry with cracked dried frosting on top. Pretty disappointed.”

Helpful Report

Posted 1 month ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 month ago

“I emailed Cutter and Squidge regarding this my missing order, they have still not responded.”

Helpful Report

Posted 1 month ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 month ago

“the products were dry”

Helpful Report

Posted 1 month ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 month ago

“We have ordered this cake a few times between me and my husband. Both being Vegan it’s really hard to find great Vegan cakes for our birthdays. Unfortunately I found the cake very dry and not like the previous occasions when ordered. We both agreed that it tasted a lot dry then other times.”

Helpful Report

Posted 1 month ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 month ago

Cutter and Squidge is rated 4.6 based on 17,707 reviews