Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 19,014 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 19,014 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 15th March 2026

Vanessa Nokes

Cutter and Squidge 5 star review on 13th March 2026

1944

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Premium price with no delivery. Slow service so far when trying to arrange a refund. Very disappointed”

Helpful Report

Posted 1 day ago

Thank you for sharing your feedback. We’re sorry to hear about your experience and any delay in arranging a refund. We’re not able to confirm an order from you, so please do get in touch at hello@cutterandsquidge.com — we’ll be happy to look into this and support you further. Customer Experience Team 🍰

Posted 19 hours ago

“I used the website so ordered online. Picked the day I wanted the items delivered, making sure I gave myself an additional day before I actually needed the cake and sadly that’s wasn’t enough. The cake was delivered to a random house by DPD in “error” at 11am. I contacted DPD the minute I saw the issue and was told they couldn’t do anything and to contact Cutter and Squidge. I did this about 10 minutes after the delivery notification. I was sent a very patronising response from the AI bot telling me to go to the neighbours house and collect it. The cake wasn’t delivered to a neighbour it was delivered to a house that was showing on Google Maps as being 20 minutes away from where I lived and I didn’t actually have a house number. Asked to speak to a human. Was then emailed at 5:50pm the same day asking when I wanted a replacement cake. I responded within minutes but apparently the office shuts at 6 pm so no one got my response. 12 pm the next day I still hadn’t had a response from them so I then had to contact them again and find out what was going on, to be told “you contacted us out of hours” nothing we can do today but we can deliver in 2 days. Not good enough.”

Helpful Report

Posted 5 days ago

“On 3rd March I received an automated e-mail stating the cake had been “delivered around 11am”, which was incorrect and misleading. No cake was delivered on 3rd March.   Neither I nor the restaurant received any delivery attempt or communication.   3 days later, on 06.03, the company contacted me suggesting that I collect a 3-day old cake from their bakery despite paying for delivery for 03.03. I paid £141 for a cake to be delivered on a specific date for my birthday celebration. As they did not deliver or did not communicate with me that day at all other than saying that the cake was delivered , misleading me to believe that the cake is in the restaurant, the service paid for was not provided.      I also asked to speak with a manager but, despite being assured this would happen, no manager has contacted me to date.   I therefore requested a full refund within 7 days, however I have not heard back from them.”

Helpful Report

Posted 6 days ago

Hi Ivelina Thank you for sharing your feedback. As a family-run, female-owned business, we do everything we can to ensure orders are delivered on time and with care. We did everything we could to accommodate the conflict between the delivery time you selected and the restaurant opening hours for your event. To avoid the cake being delivered to a closed venue, we arranged for it to be delivered and collected at our Soho store, which was communicated to you the day before delivery. We hope the solutions and additional gestures of support we offered demonstrate our commitment to our customers and delivering the best possible experience experience given the circumstances. Customer Experience Team

Posted 1 day ago

“Dizette.online quickly took charge of my withdrawal issue and handled it with exceptional professionalism. Their transparent communication and steady updates kept me reassured every step of the way. They simplified what initially felt overwhelming and ensured everything was resolved efficiently. I sincerely appreciate their commitment and dependable support throughout the entire process.”

Helpful Report

Posted 1 week ago

“Couldn’t have been more disappointed with this cake. The sponge was dry, there wasn’t any riding the layers. I would not buy or recommend this to anyone”

Helpful Report

Posted 3 weeks ago

Thanks for sharing your feedback. We’re really sorry this cake didn’t hit the mark. Please do reach out to us at hello@cutterandsquidge.com so we can look into this and do everything we can to make things right 💛. Customer Experience Team 🍰

Posted 3 weeks ago

“Never got the item. Emailed you and got ignored. Basically stolen my money.”

Helpful Report

Posted 3 weeks ago

“Very much not recommended: the delivery service completely failed and not delivered the birthday cake at all; the customer servive team responded that the delivery slot is not guaranteed (though it was stated to be within 12 hours of selected day) and offered 'free of charge' redelivery (quite a joke). Requested full refund and would not order again.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your feedback. We’re very sorry that your cake wasn’t delivered as expected. For safety reasons, our cakes can only remain in transit for 48 hours, ensuring every order is fresh and safe to enjoy 🍰. As you preferred not to receive a replacement, our team issued a full refund, and we’re glad we were able to support you in that way. Customer Experience Team 🍰

Posted 1 week ago

“Terrible experience and worse customer service experience”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback. We’re very sorry to hear that your experience didn’t meet the standards we aim for. Please do get in touch with us at hello@cutterandsquidge.com so we can understand more and see how we can best support you. Customer Experience Team 🍰

Posted 1 week ago

“The cake arrived frozen. I thought I was buying a fresh cake. It also arrived late. We were not able to eat the cake until late on my son’s birthday. Very disappointed. I explained the cake was frozen but no refund Amir justifies explanation. This does not feel in the spirit of Veganism as I know it. Mistakes happen but just accept it was not good enough. Also we feel the ingredients unnecessarily complicated.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback 💛. Some of our cakes and bakes are sent out heavily chilled, and in some cases with freezer pouches inside the parcel. This is simply to help keep everything looking its best during transit. Our serving guidance explains allowing a few hours for the cake to come to room temperature before enjoying. We really appreciate you sharing your thoughts, and please do get in touch at hello@cutterandsquidge.com if you’d like to discuss this further — we’re always happy to listen and support our customers. Customer Experience Team 🍰

Posted 1 day ago

“Exceptionally terrible customer service!”

Helpful Report

Posted 1 month ago

We’re really sorry to hear this. We always aim to provide the best service possible and really appreciate you sharing your thoughts. Please do get in touch at hello@cutterandsquidge.com if there’s anything more we can do to support you. Customer Experience Team 🍰

Posted 1 month ago

“Never got to taste any of them!! Extremely disappointed with my recent order from Cutter & Squidge. I sent this as a Christmas gift to friends, but the parcel arrived with a large tear in the box. Worse still, both packets of biscuits inside had already been opened and items consumed. Because we couldn’t guarantee the safety of the food or ensure it hadn't been tampered with, my friends had to destroy the entire contents. While the company offered a reorder, I declined; I didn’t want to risk the same thing happening again during the holidays. I requested a full refund. A very upsetting experience for what was supposed to be a festive treat.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback. We’re really sorry this experience didn’t hit the mark, and we did our best to resolve things at the time. You’re always very welcome to get in touch at hello@cutterandsquidge.com if there’s anything more we can do to support you. 💛 Customer Experience Team 🍰

Posted 1 month ago

“Almost non-existent customer service. First line is useless AI agent that can’t actually resolves anything and just delays. After submitting a formal complaint I got a bland email than didn’t take on board any of my feedback and simply offered money off a future order. Your website has known issues both with submitting orders and loyalty points which you continue to ignore. When I pay £80+ for a personalised cake and your website fails to save the message would it really have been so hard to make a quick phone call and fix things rather than send the cake out with the disc and message missing?”

Helpful Report

Posted 1 month ago

Thanks for getting in touch! We’ve checked and your points have been reinstated 🎉. It looks like we didn’t get a response back from you, so please do have a peek in your email 📧. Our AI support is designed to give clear guidance and is always monitored and followed up by our team, which was the case here with your points reinstatement. If there’s anything else we can help with, please don’t hesitate to reach out at hello@cutterandsquidge.com 💌. Customer Experience Team 🍰

Posted 1 month ago

“Not interested.”

Helpful Report

Posted 1 month ago

Sorry to hear this 😞. If you’d like to share a bit more about your experience, please feel free to reach out to us at hello@cutterandsquidge.com — we’re always happy to listen and support where we can. Customer Experience Team 🍰

Posted 1 month ago

“Stasle cake is not my favourite thing with my coffee but that's what I got. Four slices of bland stale cake.”

Helpful Report

Posted 1 month ago

Thanks for sharing your feedback. We’re sorry the cake wasn’t what you were hoping for, but we’re happy that our team could make things right. We really appreciate you taking the time to let us know, as it helps us keep improving. Customer Experience Team 🍰

Posted 1 month ago

“Does not deliver their cakes. Ordered for a birthday, two weeks later still nothing has arrived. I imagine if it ever does arrive it will be vile and rotten by then. No apology. No recognition of a birthday spoiled. No refund offered, just a voucher to reorder with them! Awful”

Helpful Report

Posted 1 month ago

Hi there, We’re really sorry to hear about this. We haven’t been able to find a ticket from you regarding the order, so please do reach out to us at hello@cutterandsquidge.com so we can look into it and support you 💛. Customer Experience Team 🍰

Posted 1 month ago

“Annoyed as refusing to acknowledge delivery issue and didn't contact DPD as requested”

Helpful Report

Posted 1 month ago

Thanks for sharing your feedback. We’re sorry the delivery didn’t go as expected. We rely heavily on customers providing the correct address, and it looks like the postcode on this order was incorrect, which affected delivery. Despite this, we’ve offered a replacement as a gesture of goodwill and hope it helps make things right. If there’s anything else we can assist with, please get in touch at hello@cutterandsquidge.com. Customer Experience Team 🍰

Posted 1 month ago

“Customer service not good”

Helpful Report

Posted 2 months ago

We’re sorry to hear that your experience with our customer service didn’t meet your expectations. Our team did arrange a replacement for you, but if there’s anything further we could have done, please get in touch at hello@cutterandsquidge.com — we’d love to understand and continue improving how we support our customers. The Cutter & Squidge Team 💛

Posted 2 months ago

We’re very sorry to hear that your afternoon tea experience wasn’t what you hoped, especially as it was a gift. We completely understand how disappointing this must have been and that it didn’t create the experience you wanted for your in-laws. Our team was happy to arrange the missing bottle to complete your order, but we understand this didn’t fully make up for the situation. Please do get in touch at hello@cutterandsquidge.com if you’d like to discuss this further — we’re always happy to listen and support. — The Cutter & Squidge Team 💛

Posted 2 months ago

“Awful experience with them. I ordered two cakes to cleberate my son's 1st birthday. They delivered the cakes to the wrong address. No reason was given to why this had happened and no help to recitify the problem. It was a case of 'computer says no'. Customer service was also bad. I was told a manager would call me and nothing to this day. I got an default email to say my refund has been process. No customer service at all. I found the situation very stressful and upsetting.”

Helpful Report

Posted 2 months ago

We’re truly sorry this happened, especially for such a special occasion as your son’s first birthday. We completely understand how upsetting it must have been. The delivery issue was raised directly with the courier, and a full replacement was offered, but we also understood that, given the timing, a replacement wouldn’t have been suitable — which is why a full refund was processed promptly. We’re sorry if our communication didn’t feel as supportive as it should have. Our team genuinely cares and always aims to resolve issues quickly and thoughtfully. We’d still welcome the chance to speak with you directly to address your feedback. — The Cutter & Squidge Team 💛

Posted 2 months ago

“I ordered the festive brownies as a christmas gift, they arrived on 17th Dec with a use by date of 23rd December. so could not use as a gift. website is not clear of such a short use by date. they could have been delivered later, so in date for christmas day. Other suppliers have longer sell by date on their brownies. i am left feeling very disappointed and misled.”

Helpful Report

Posted 2 months ago

We’re very sorry the festive brownies didn’t work out as a Christmas gift. We understand how disappointing that must have been. Our treats are made fresh with all-natural ingredients, so they have a shorter shelf life than products with preservatives. They’re designed to be enjoyed close to the time they’re delivered rather than stored beyond the advised use-by date. We really appreciate your feedback and are always happy to listen and support, so please get in touch at hello@cutterandsquidge.com if you’d like to discuss this further. — The Cutter & Squidge Team 💛

Posted 2 months ago

“Will never order again. Appalling service.”

Helpful Report

Posted 2 months ago

We’re very sorry to hear that your experience didn’t meet expectations. Our team always aims to support our customers and make things right, so please do get in touch at hello@cutterandsquidge.com — we’re always happy to listen and help. The Cutter & Squidge Team 💛

Posted 2 months ago

Cutter and Squidge is rated 4.6 based on 19,014 reviews