Cutter and Squidge Reviews

Name: Cutter and Squidge
Address: 2 amalgamated Drive, London, London
Rating: 4.61

4.6 Rating 19,744 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 19,744 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Cutter and Squidge 5 star review on 25th October 2026

1968

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After DPD messed up, cutter and squidge reimbursed me. Cake was good. Safer to always order in a tin”

Helpful Report

Posted 3 weeks ago

Hi Rania, We're so sorry about this. A smashed bottle, a gift left in the lobby, and a response that left you feeling unheard is not how your son's birthday should have gone. You shouldn't have been asked for a photo of something you had to clear away straight away, and the delivery picture should have been enough. We're emailing you directly now to put this right, and we're taking your feedback to our delivery and customer service teams.

Posted 3 weeks ago

“either too mushy or too dry”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback 💕 We’re sorry to hear the texture of your treats wasn’t quite right on this occasion. We want every order to be enjoyable and consistent, so we’d really like to understand a little more about what you received. Please contact our Customer Care team at hello@cutterandsquidge.com with your order details and let us know which items were affected. If you have any photos, please include those too, and our team will be happy to look into this for you 💛 Thank you for bringing this to our attention.

Posted 1 month ago

“It looks amazing, but it has no flavour. The texture of the cheesecake bits are odd as well. It went in the bin. Would not recommend, there are loads of great vegan cakes out there, but this isn’t one of them.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback 💕 We’re sorry to hear you were so disappointed with the flavour and texture of your cake. This certainly isn’t the experience we want for our customers, particularly when you were looking forward to enjoying one of our vegan options. 💛 We’d really appreciate the opportunity to look into this further. If you haven’t already been in touch, please contact our Customer Care team at hello@cutterandsquidge.com with your order details so we can investigate your experience and see how we can help. Thank you again for your honest feedback. We hope to have the opportunity to provide you with a much better experience in the future. 💕

Posted 3 months ago

“Over priced. Aesthetically pleasing for customers who want to take ‘instagram’ shots of their birthday/celebration cakes but not for those who actually want to enjoy eating them”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. 💕 We understand how disappointing it is when a product doesn’t live up to what you were hoping for, and we're sorry to hear you didn't enjoy the cake. 💛 We'd really appreciate the opportunity to look into this and see if we can put things right. We haven't been able to locate any previous contact from you regarding this order, so if you could please get in touch with our Customer Care team at hello@cutterandsquidge.com with your order details, we'd be more than happy to investigate and work towards a resolution. Thank you again for your honest feedback. We hope to have the opportunity to restore your confidence in Cutter & Squidge. 💕

Posted 3 months ago

“We never recieved the products, the order was cancelled”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback. We’re sorry to hear you were disappointed with your experience. 💕 We've checked your order and can confirm that it was fulfilled by our bakery and dispatched with DPD for delivery. However, we haven't been able to locate any previous contact from you regarding the order being cancelled or not received. 💛 We'd really appreciate the opportunity to investigate this further and work towards a resolution. If you could please contact our Customer Care team at hello@cutterandsquidge.com with your order details, we'll be more than happy to look into what happened and assist you. Thank you again for bringing this to our attention. We hope to have the opportunity to put things right. 💕

Posted 3 months ago

“Disapointed with the only cake I've had from Cutter and Squidge (smaller than advertised, tasted not great and overly sweet), so won't be purchasing again and wouldn't recommend.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. 💕 We're sorry to hear you found the cake smaller than expected, overly sweet, and not to your taste. We understand how disappointing this must have been, especially as it has left you feeling you wouldn't order from us again. 💛 We'd really appreciate the opportunity to look into this and see if we can put things right. If you haven't already been in touch, please contact our Customer Care team at hello@cutterandsquidge.com with your order details, and we'll be happy to investigate and work towards a resolution. Thank you again for your honest feedback. We hope to have the opportunity to restore your confidence in Cutter & Squidge. 💕

Posted 3 months ago

“Very disappointed. I ordered a birthday cake for my husband’s birthday and specifically requested the message “Happy Birthday Love,” but it wasn’t written on the cake. The cake also arrived damaged and looked nothing like the pictures on the website. This was the worst delivery service I’ve ever experienced and it completely ruined our special day. I would not recommend this service.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback. We’re truly sorry to hear your experience didn’t meet your expectations, especially for such an important birthday celebration. 💕 We’re sorry to hear the cake arrived damaged and that it wasn’t the presentation you were hoping for. This is certainly not the standard we aim to provide. 💛 Regarding the birthday message, we've checked your order and can see that no personalisation message was added during the ordering process, which is why the cake was produced without a personalised chocolate disc. We’d really appreciate the opportunity to investigate the condition of the cake and work towards a resolution, as we haven’t received any contact from you regarding this order. Please get in touch with our Customer Care team at hello@cutterandsquidge.com with your order details, and we’ll be happy to look into this for you. Thank you again for your feedback, and we hope to have the opportunity to put things right. 💕

Posted 3 months ago

“They suggest next day delivery but didn’t happen”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback 💕 We’re very sorry to hear that your order didn’t arrive the next day as expected. We completely understand how disappointing this must have been, especially as it spoiled the surprise you had planned 💛 Unfortunately, this delay was caused by our courier, DPD, and we sincerely apologise for the inconvenience this caused. While we always work hard to dispatch orders on time, we appreciate how frustrating courier delays can be when timing is so important. Thank you for your honest feedback. We truly value it, and we hope we’ll have the opportunity to provide you with a smoother experience in the future. 💕

Posted 4 months ago

“The cake was intended as an impromptu wedding cake for my brother who got married at short notice in at the hospice where he’s receiving palliative care. The cake was delivered directly to the hospice and I didn’t see it until the afternoon of the wedding. The disc with the names of bride and groom was broken, the outside looked as if it had melted despite being in the fridge. It looked an absolute mess and I was embarrassed to have ordered it for them. I had to leave the wedding early but I was told it tasted ok. Such a shame!”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback 💛 We are truly sorry to hear about your experience, particularly given the deeply emotional circumstances surrounding your brother’s wedding. We can only imagine how important this occasion was for your family, and we’re so sorry that the cake did not arrive in the condition you expected. We sincerely apologise that the personalisation disc was broken and that the appearance of the cake was not as it should have been. We completely understand how upsetting and embarrassing this must have been, especially for such a meaningful occasion. This is certainly not the standard we aim to provide. We would very much like the opportunity to investigate what happened and work towards a resolution for you. Please contact our Customer Care team at hello@cutterandsquidge.com with your order details if you have not already done so, and we will do everything we can to assist. 💛 Thank you again for bringing this to our attention, and we send our very best wishes to you, your brother, and your family during this incredibly difficult time. 💕

Posted 4 months ago

“Order process and AI assistant appalling and provided incorrect information, result was I did not receive what I wanted. Will never use again”

Helpful Report

Posted 4 months ago

Hi Steven, Thank you for your review — we do want to make sure the full picture is visible here. We've looked carefully into order CS1289282 and can confirm that the order included a Passionfruit and Pistachio cake, twelve rose gold skinny candles and a complimentary gift message, which was included as requested. No personalised disc and no piped message were selected or charged for at checkout, and the amount charged reflects exactly what was ordered. When you first got in touch, our advisor responded with a link to edit the order directly. We didn't receive a response to that, and no changes were made to the order before it was dispatched. We're sorry if that part of the process wasn't clear enough, and we understand that's frustrating. We completely understand the frustration when a birthday cake doesn't arrive as you pictured it. But we do want to make sure our records are clear on what was included in this order. If you believe there's anything still outstanding, please do reach out at hello@cutterandsquidge.com and we'll look into it fully.

Posted 4 months ago

“Really disappointed in these brownies. swapped a gift voucher of 2 cinema tickets at a value of £32 for this box of brownies. i wouldnt have paid more than £8 for them. very thin no fudgy brownie bite to them. Didnt look appealing in the box. a small leaflet was included for flavours but was a guessing game at which was which as not labelled individually. So all in all would never purchase again and would not recommend. average tasting brownie like you would get at a supermarket. definitely not high end brownies!”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your feedback 💛 We’re very sorry to hear that the Happy Birthday Mixed Mini Brownie Box did not meet your expectations. We completely understand how disappointing it must have been to receive a gift that you felt did not reflect the quality you were hoping for. We appreciate your comments regarding the appearance, texture, flavour identification, and overall value of the product, and we will ensure this feedback is shared with our bakery team for review. We would like to reassure you that we take all feedback seriously. However, we have not received any direct communication from you regarding this order, and we would have welcomed the opportunity to discuss your concerns and work towards a resolution. We have reached out to you privately following your review and hope to have the chance to learn more about your experience and put things right ✨ Thank you again for taking the time to provide your honest feedback. 💛

Posted 5 months ago

“The delivery never arrived. I sent an e-mail and recieved no responce. These were a good luck to my neice who waited in for the delivery while revising. I am very dissapointed.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your feedback 💛 We’re very sorry to hear that your delivery did not arrive and completely understand how disappointing this must have been, especially as this was intended as a good luck gift for your niece during an important time of revision. We would like to reassure you that we take any reports of missing deliveries and unanswered communications very seriously. We have been unable to locate any previous email or telephone communication from you regarding this issue, however we would very much like the opportunity to investigate and put this right. We will be reaching out to you privately to gather further details and work towards a resolution as quickly as possible ✨ We sincerely apologise for the disappointment and inconvenience caused, and thank you for bringing this to our attention. 💛

Posted 5 months ago

“Awful! Will never use again!”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your feedback 💛 We’re truly sorry to hear about your experience and completely understand how disappointing this must have been, especially as the cake was intended for your son’s birthday and you were then left needing to make alternative arrangements. We would like to clarify that your order was prepared and dispatched by our bakery on time, however it unfortunately encountered an unexpected delay within DPD’s network, which resulted in the parcel not reaching you as intended. We sincerely apologise for the inconvenience and frustration caused by this courier issue. As soon as your message was reviewed by one of our Customer Care Advisors on 26th May, a full refund was processed for your order. As advised in our refund confirmation, refunds can take 3–5 working days to appear back in your account, so this should now have been received. If you have not yet received the refund, please do get back in touch with our Customer Care team and we will be happy to investigate this further for you ✨ We are very sorry that this experience did not reflect the high standards we aim to provide, and we appreciate you taking the time to share your feedback with us. 💛

Posted 5 months ago

“As above Generally the products are good and have used them on a number of occasioins as i have said above tol the same address. the review of my order is taking some time for an outcome which could be done quicker.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your feedback 💛 We’re very sorry to hear about the delivery issues you experienced and completely understand how disappointing this must have been, particularly as the gift was intended to celebrate such an important achievement. Unfortunately, courier delays and delivery failures can occasionally occur due to factors such as driver route issues, address verification problems, access restrictions, GPS mapping errors, or operational issues within the courier network. While these situations are rare, we appreciate how frustrating they can be when they impact an important gift. We would also like to clarify that you contacted our Customer Care team on Thursday morning at approximately 9:00am, and a member of our team responded the same morning at approximately 11:00am offering to arrange a complimentary replacement order. At the time of writing, we have not yet received a response to that communication. We would love the opportunity to put this right for you, so please reply to our email and we will be happy to honour the replacement offer and arrange for the gift to be resent ✨ We sincerely apologise for the inconvenience caused and hope to hear from you soon so we can resolve this matter for you. 💛

Posted 5 months ago

“same as above”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your feedback 💛 We’re sorry to hear that the Vegan Blueberry Lemon Cheesecake did not meet your expectations. We appreciate how disappointing this must have been, particularly when everyone was looking forward to enjoying it. Your comments regarding the flavour and texture will be shared with our bakery team for review. We’re pleased to hear the cake arrived well packaged and presented beautifully, although we completely understand that presentation alone cannot make up for a product that did not meet your expectations. We would also like to clarify that the gift message included with the order is provided free of charge, and no additional fee was charged for this service. We would genuinely welcome the opportunity to redeem ourselves. If you have not already done so, please contact our Customer Care team at hello@cutterandsquidge.com with your order details, as we would like the chance to investigate this further and work towards a resolution for you ✨ Thank you again for your feedback and for giving us the opportunity to improve. 💛

Posted 5 months ago

“Would not use”

Helpful Report

Posted 5 months ago

We’re truly sorry to hear this experience left you feeling this way 💛 As mentioned previously, we did refund the delivery charge ahead of the delayed delivery and have raised the handling concerns directly with DPD for investigation. We also understand your comments regarding the condition and quality of the cake, and while we were not contacted directly about this after delivery, we would still welcome the opportunity to look into things further for you. Please feel free to contact us at hello@cutterandsquidge.com with any additional details or photos so we can review this properly and work towards resolving the matter ✨

Posted 5 months ago

“The gift message wasn’t included in the order so the recipient didn’t know who it was from or get to read my personal words. Also, got no response when I informed the company of this error which is disappointing!”

Helpful Report

Posted 6 months ago

Thank you for taking the time to share your feedback 💛 We’re very sorry to hear the gift message was not included with the order, and we completely understand how disappointing this must have been for both you and the recipient. We also sincerely apologise that your communication to us was missed and not responded to as expected. Our team will be reaching out to you privately to help resolve this matter and look into what happened ✨ Thank you again for bringing this to our attention.

Posted 6 months ago

“I ordered a gift card on a Black Friday deal and have had 2 cakes delivered, one was dry and the other was broken as the delivery person left it on its side. I then ordered some brownies and mini cupcakes. The cupcakes were nice but tiny. The brownies were again very dry. I’m stuck as I have to use up my gift card. I know it sounds awful but I wouldn’t recommend as I don’t believe you can get it wrong that often. I’ve never had anything like things with Lola’s.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to share your feedback 💛 We’re very sorry to hear that several of your experiences did not meet expectations, particularly regarding the dryness of some items and the delivery issue where one cake arrived damaged. We completely understand your disappointment. As part of our Happiness Guarantee, we did replace both affected orders after you contacted us, and we’re glad we were able to resolve those issues directly for you ✨ We really do appreciate your honest feedback, as it helps us continue reviewing both our products and delivery experience with our teams 💛

Posted 6 months ago

“Very bad! I wish I bought an off the shelf cake from one of the supermarkets”

Helpful Report

Posted 6 months ago

We’re really sorry to hear this cake missed the mark, especially for such an important occasion 💛 This is very disappointing to read, and certainly not the experience we want our customers to have. Your comments have been shared with our bakery team for review. To allow us to look into this further, please feel free to contact us at hello@cutterandsquidge.com with your order details.

Posted 6 months ago

“Really bad unfortunately. First batch arrived smashed up. On complaint second batch organised, 'delivered' on 31 March with no note or proof of delivery and subsequently not found. Customer service did refund but after 35 minutes held on phone could barely utter an apology. Farce”

Helpful Report

Posted 7 months ago

Thank you for taking the time to share your feedback with us 💛 We’re very sorry to hear about your experience, from the initial damaged delivery to the issues with the replacement and the difficulty reaching our customer service team. This is not the standard we aim to provide, and we understand how frustrating this must have been. Your feedback is incredibly important and will be shared internally as we continue to review and improve both our delivery processes and customer care experience. Thank you again for your feedback.

Posted 6 months ago

Cutter and Squidge is rated 4.6 based on 19,744 reviews