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Cutter and Squidge Reviews

4.6 Rating 17,209 Reviews

90 %

of reviewers recommend Cutter and Squidge

Company Reviews

Product Reviews

4.6

Based on 17,209 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Cutter and Squidge 5 star review on 8th April 2024

Cutter and Squidge 5 star review on 5th April 2024

Cutter and Squidge 5 star review on 5th April 2024

Cutter and Squidge 5 star review on 5th April 2024

Cutter and Squidge 5 star review on 5th April 2024

Cutter and Squidge 5 star review on 4th April 2024

Polly Robertson

Cutter and Squidge 5 star review on 16th March 2024

1805

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can you do a no star review? Delivery just left somewhere, no accurate POD. Customer Service just fob you off. Probably great cakes etc, but no idea. If you are looking for a reliable supplier that will deliver, especially to businesses, I would recommend going elsewhere. You pay a premium for decent delivery and service and.....nothing. Such a shame, but essentially it's a people thing and they don't want to help if something goes wrong.”

Posted 3 weeks ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 2 weeks ago

“Cake was never delivered for my daughter's 19th birthday. Excused given due to 3rd party delivery and out of their control !! This is shocking ! A birthday cake ?!! It will be delivered another day?? Don't understand !”

Posted 3 weeks ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 3 weeks ago

“Very disappointing. Scones inedible and given it was a tea to share with my mum, seems that’s the minimum that should happen!”

Posted 1 month ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 month ago

“Absolutely awful. Overpriced and low grade products. £60 plus got an afternoon tea you could spend slightly more and get more at central London eateries in person.”

Posted 1 month ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 month ago

“awful customer service. my address had been defaulted back to the payment address so as soon as i saw this i emailed them. they said there is nothing they could do. i would be happy to have had them delivered a day kate than come to me as it was a birthday treat. so upset”

Posted 1 month ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 month ago

“I Have to say both my wife and myself were quite disappointed in the mothers day selection box, the textures of all the items were very similar and the taste was very bland, which is not what we were expecting, it was so disappointing we didn’t even finish the contents and chose to throw it away. But the order did arrive quickly”

Posted 1 month ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 month ago

“Unfortunately the cake was extremely dry. Ended up throwing it out Very disappointed”

Posted 1 month ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 month ago

“Never received my order. Delivery drivers did not contact the recepient and just marked it as delivered.”

Posted 2 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 months ago

“I order two weeks in advance birthday brownies, they did not arrive on the date requested. I contacted Cutter and Squidge and the delivery company and got no reply. The next day the delivery company said they had delivered them but my friend did not receive them. Disappointed, no refund and I will not use this company again”

Posted 2 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 months ago

“Box never delivered No rearranged delivery even though said would No refund or contact Very disappointed”

Posted 2 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 months ago

“Details of someone else’s address sent to me - Data breach. Wasn’t able to track my own delivery due to this.”

Posted 2 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 months ago

“Nearly killed my dog! Cost me £190 at the vets thanks to throwing it over the hedge when there was a perfectly good postbox available. Tried to call them to discuss this and they hung up on me twice then refused my calls.”

Posted 2 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 months ago

“Not great to be honest. Ordered brownies to my wife's office for Valentines Day. Selected morning delivery as she was only going to be out of the office in the afternoon. Received a call before 8am to say no-one as at the office reception. Most offices don't open till 8.30 / 9am so I was surprised that the delivery to an office address was happening so early, particularly on Valentine's Day when surely you do loads of office deliveries so must be familiar with how they usually operate. But anyway, fair enough, it was just one of those things. I can't remember what I agreed with the delivery guy, I couldn't hear him very well, had a screaming toddler with me, and it seemed we didn't have many options. We either agreed to just leave them outside or return them. Anyhow, I called your customer helpline that day or the day after (can't remember) to try and resolve it, gave all the details and was told I would hear back about whether I could get a refund. Never heard a thing. So that's around £25 wasted. Would still appreciate some kind of recompense but for now, won't be using you guys again or recommending”

Posted 2 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 months ago

“Bad Quality & Overpriced.”

Posted 2 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 months ago

“Brownies were not nice and tasted awful”

Posted 2 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 months ago

“Too sweet, no pistachio hints at all.”

Posted 2 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 months ago

“I purchased the Victoria Sponge cake and was extremely disappointed. I was happy to pay a higher price as I thought I’d be paying for the quality. However, the cake I received was dry, dense, and flavourless. I left the cake out of the fridge for half a day in hopes that it would taste better at room temperature but it made no difference. We only ate about 1/4 of the cake as a result. Won’t be buying from cutter and squidge again as not only are they more expensive than their competitors but their product quality is also significantly lower.”

Posted 2 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 months ago

“My parcel was delivered to the wrong address and never got to the person it was meant for !this property is chandlers cottage not Devonshire house ! Both of them are number 5 ( used to be one house ) but have different names on the fronts of the house !”

Posted 3 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 3 months ago

“Said it was nut free but then there was a nut warning in the packet”

Posted 3 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 3 months ago

“I am a returning customer having previously been very happy with the cake I ordered. On this occasion, I ordered a really pretty pastel coloured birthday cake but what I received was quite different. The colours were gaudy and the execution was awful too - it looked like a child had had a go. It was nothing like the cake advertised. Images attached for comparison. Incredibly disappointed”

Posted 3 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 3 months ago

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Cutter and Squidge is rated 4.6 based on 17,209 reviews