Name: Cutter and Squidge
Rating: 4.61

“I would not use them again. Waiting on delivery today told it was going to be delivered . Went into website tracking where it has now been delayed. Had to phone for information. Very very disappointed”

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Posted 1 month ago

“Not gad a reply yet to my issue”

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Posted 1 month ago

“Copy of previous comment”

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Posted 1 month ago

“Over priced for tiny, not very tasty cakes.”

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Posted 1 month ago

Hi again, We’re sorry our cakes didn’t bring the joy you expected 🍰💔. We truly put our heart into every bake, so it’s disappointing to hear this wasn’t your experience. If you’d be open to giving us a second slice of your time, please reach out — we’d love the chance to make things right and hopefully change your mind 😊. Warm wishes, Customer Experience Team

Posted 1 month ago

“Almost messed up the delivery, I paid extra to get it delivered between 1-5pm, and even added it to the notes, and they still somehow messed up. They tried to deliver at 9am on the day when no one was there, had to find an alternative place to get it deliver to.”

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Posted 2 months ago

Hi there, We’re very sorry for the delivery mix-up and the inconvenience it caused. We understand how important a chosen delivery window is, so we refunded the delivery cost and arranged a full replacement order to be sent at a time that suited you. We hope these steps helped make things right, and we’re committed to ensuring your future deliveries go smoothly. Warm wishes, Customer Experience Team 🍰

Posted 1 month ago

“Didn't even receive our order at all after paying for next day delivery. So disappointed as it was for a good friend who was unwell. Was offered a new delivery but several days too late.”

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Posted 2 months ago

Hi there, We’re truly sorry it didn’t go to plan — especially as the gift was for someone unwell. We know how important these gestures can be. According to the DPD tracking, the original order was delivered successfully, but we completely understand that things can happen around deliveries. That’s why we did the best we could to make things right by sending a replacement straight away. We really hope it helped in some small way, even if the timing wasn’t quite what you’d hoped for. Warm wishes, Customer Experience Team 🍰

Posted 1 month ago

“Terrible customer service after website failure. Do not recommend”

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Posted 2 months ago

Hi there, We’re sorry to hear about your experience. After reviewing the details, it appears the address entered at checkout was incorrect. We did confirm this with you and had our tech team check for any website issues, but everything was functioning as expected. We understand mistakes happen and want you to know we’re here to help — we offered a goodwill gesture as a way to show our commitment to making things right. If you’d like to give us another chance, please don’t hesitate to get in touch. Warm wishes, Customer Experience Team 🍰

Posted 1 month ago

“I ordered 12 mini cakes for my son’s birthday. They are bashed and broken with the cooler melted. I have called and emailed and sent photos and I have yet to receive a response. I would be extremely grateful if someone could get back to me regarding this matter asap.”

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Posted 2 months ago

Hi there, We’re so sorry to hear your order arrived in this condition — that’s certainly not the kind of magic we aim to deliver. We’ve had a look and can’t seem to find any emails from you, Gail, so please do reach out to us at hello@cutterandsquidge.com. We’d love the chance to look into this properly and make things right — assuming it hasn’t already been resolved. Warm wishes, Customer Experience Team 🍰

Posted 1 month ago

“I've had quite a few of your lovely cakes but sadly this one was dry so wasn't too happy.”

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Posted 3 months ago

Thank you for taking the time to share your feedback, we’re so sorry to hear your treats weren’t as expected. Could you email us at hello@cutterandsquidge.com as we’d love the chance to make it up to you

Posted 2 months ago

“The ordering /delivery process was smooth and efficient. The cake was well packed and arrived as promised. Sadly, the photo on their website of the product I bought is, I feel, misleading. The picture depicts a cake whose middle is oozing with caramel filling when, in fact, this is not the case at all. What you actually get is no more than a standard, plain chocolate cake. This caused me to feel cheated which, in turn, left me with a rather sour taste in my mouth. I bought this cake for my daughter's birthday and having been led to expect a delectable treat, the laclustre product I actually received put rather a dampner on the day's celebrations. Honesty is by far the best policy. Hype leads only to disappointment.”

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Posted 3 months ago

Thank you for taking the time to share your feedback, we’re so sorry to hear your treats weren’t as expected. Could you email us at hello@cutterandsquidge.com as we’d love the chance to make it up to you

Posted 3 months ago

“Non contactable as I haven’t heard a thing from them after sending a request through”

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Posted 3 months ago

Thank you for taking the time to share your feedback, we’re so sorry to hear your treats weren’t as expected. Could you email us at hello@cutterandsquidge.com as we’d love the chance to make it up to you

Posted 3 months ago

“I contacted cutter and squidge about my issue on instagram but I was ignored!”

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Posted 3 months ago

Thank you for taking the time to share your feedback, we’re so sorry to hear about this. Could you email us at hello@cutterandsquidge.com as we’d love the chance to make it up to you

Posted 3 months ago

“My gift was not delivered and I have had no contact or refund.”

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Posted 3 months ago

We’re so sorry to hear about your experience, and want to assure you that this is not to our usual standards. Could you email us at hello@cutterandsquidge.com as we’d love the chance to make it up to you

Posted 3 months ago

“Already said all I want.”

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Posted 3 months ago

Thank you for taking the time to share your feedback, we’re so sorry to hear your treats weren’t as expected. Could you email us at hello@cutterandsquidge.com as we’d love the chance to make it up to you

Posted 3 months ago

“The afternoon tea was extremely bad. The first sent was stale and they sent a replacement which was inedible. Most of the contents must have been cooked weeks before it was sent.”

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Posted 3 months ago

Thank you for taking the time to share your feedback, we’re so sorry to hear your treats weren’t as expected. Could you email us at hello@cutterandsquidge.com as we’d love the chance to make it up to you

Posted 3 months ago

“very expensive for what it is”

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Posted 3 months ago

Thank you for taking the time to share your feedback, we’re so sorry to hear your treats weren’t as expected. Could you email us at hello@cutterandsquidge.com as we’d love the chance to make it up to you

Posted 3 months ago

“Not tasted good what I was expected An average cake I had to buy new cake to make it special”

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Posted 3 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 3 months ago

“i am unable to leave a review, after complaining that my parcel was taken due to the delivery driver leaving it at the door when we were not home… you kindly sent a replacement out, unfortunately we work Monday to Friday and again were out after the first incident we didnt think it would be left outside the front door again but yet again it was and went missing! My wife has emailed but we’re are yet to receive a reply.”

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Posted 3 months ago

Thank you for taking the time to share your feedback, we’re so sorry to hear your parcel didn't arrive as expected. Could you email us at hello@cutterandsquidge.com as we’d love the chance to make it up to you

Posted 3 months ago

“Not happy with customer service”

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Posted 3 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 3 months ago

“I am extremely disappointed with this order. I ordered an afternoon tea hamper with prosecco to arrive for my mum on the Friday before Mother’s Day. We were given a time slot between 12-2 which was perfect. There was a delay with the driver, no explanation why but it wasn’t delivered until the evening in which case it’s a pointless gift as couldn’t be eaten that night! And had to be saved for the following couple of days (when not as fresh). There should have been better communication from cutter and S. I tried calling multiple times to locate the delivery and was met with endless wait times so I gave up.”

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Posted 3 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 3 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Cutter and Squidge Reviews