Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 18,806 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 18,806 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 10th January 2026

Anonymous

Cutter and Squidge 5 star review on 21st December 2025

Daniella Castelucci

Cutter and Squidge 5 star review on 15th December 2025

Tharushi Sirimanne

Cutter and Squidge 5 star review on 13th December 2025

MONTSERRAT PEÑA VILLELA

Cutter and Squidge 5 star review on 9th December 2025

Esther Udeh

1923

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi. I wrote a review the other day as the cake we bought was stale. I wasn't surprised to see that it wasn't published on your website. For £46 that's a lot of money for a stale cake.”

Helpful Report

Posted 4 months ago

Hi Ian, We’re so sorry to hear about your experience. Our cakes are baked fresh to order, and as a family-run bakery we take great pride in every bake. Feedback from our customers and the Cutter & Squidge community means a lot to us, which is why we offer a 100% happiness guarantee. We haven’t been able to locate your order from this review, so please do get in touch with us at hello@cutterandsquidge.com. We’d love the chance to look into what happened and make things right. Best wishes, The Customer Experience Team

Posted 3 months ago

“Ordered for my Mum's carer, they haven't arrived, second time this has happened. If next day delivery isn't guaranteed, then this should be made clearer when ordering. There is little point in paying such a high delivery charge, when items don't actually arrive. C&S is expensive, and unreliable, I won't be using them again.”

Helpful Report

Posted 4 months ago

Hi Carole, Thanks so much for sharing your experience and allow us to support you. I’m really sorry your order didn’t arrive as expected. We’ve refunded your delivery fee as immediate support. While DPD deliver successfully 95% of the time, they are not a guaranteed service, and we do flag this at checkout. Our prices reflect the all-natural, premium ingredients we use in every bake, so they aren’t the same as mass-produced alternatives. We take great pride in every bake and truly do all we can to ensure a positive experience with our customers. Please do remain in touch should you need further support, we’re here to help. -Customer Experience Team

Posted 4 months ago

“The dinosauros cake was hard and dry. Very old, and I was very disappointed because it was my son's first cake, and I wanted him to try it. The outside was just butter, nauseating. Very, very dissatisfied.”

Helpful Report

Posted 4 months ago

Hi llaria, Thank you for your feedback. Our cakes are freshly baked with real butter, which can make them feel firm or hard if eaten cold. We always recommend letting them come fully to room temperature before serving, as this softens the sponge and brings out the flavour. Our buttercream also has around 50% less sugar and butter than American-style frostings, so it’s lighter in taste and quite different from readily available alternatives many people are more accustomed to. We’re sorry it wasn’t quite to your preference this time. We’ve also reached out to you via email to see how we can put a smile on your face (and maybe a few crumbs too!) — that’s always our aim. Warmly, The Cutter & Squidge Team

Posted 4 months ago

“Customer service appalling. Not very good value for money.”

Helpful Report

Posted 4 months ago

Hi Maureen, Thank you for taking the time to share your feedback, and we’re sorry to hear that you were left disappointed. This hamper was kindly gifted to you, and when you first reached out, our team arranged a complimentary replacement in the hope of improving your experience. As a family-owned bakery, we truly pride ourselves on supporting our customers with care and listening to every piece of feedback. While we regret that the scones weren’t to your taste, please know your comments have been shared with our bakery team, as quality is always at the heart of what we do. We’d love the chance to treat you to a more positive experience in the future. Customer Experience Team 🍰

Posted 4 months ago

“London prices are not welcome further north.”

Helpful Report

Posted 4 months ago

Hi there, Thanks for your feedback. We know London prices aren’t for everyone, but we always aim to deliver the best quality, handmade treats possible. We really appreciate you taking the time to share your thoughts. — Customer Experience Team 🍰

Posted 4 months ago

“Bad service and cake was all broken into pieces!!”

Helpful Report

Posted 5 months ago

We’re sorry to read your review and hear your Chocolate Fudge Caramel Cake arrived damaged. We couldn’t find any record of you contacting us directly, which means we’ve not yet had the chance to make things right for you under our 100% Happiness Guarantee. If you’re able to get in touch with our Customer Experience Team, we will do everything we can to make things right for you. – Customer Experience Team 🍰

Posted 5 months ago

“Probably it’s not the store faults but I did not get my delivery on time to surprise my bf birthday as I was away from him for three so I wanted to do a little something for his birthday. But no, nothing special happens cause the order was not delivered. There was no phone call about the cake arriving, nothing just an update on the website saying that they could not deliver as they couldn’t find the address. It’s impossible to not find the address even amazon and shein could find the address.”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to leave a review, and we're really sorry to hear that your surprise didn’t go as planned. We’ve looked into your order and can see that the courier marked the delivery as unsuccessful as they were unable to locate the address. We unfortunately don’t receive real-time updates from the courier, so we do rely on customers to loop us in if anything goes wrong so we can step in quickly. We didn’t hear from you at the time, but please know we’re always here and happy to help if anything ever crops up. For now, we can see the parcel has been rescheduled to be left in your nominated safe place on Friday, 1st August. Thank you again for your feedback. The Cutter & Squidge Team

Posted 5 months ago

“Not all their fault but despite ordering in time they rely on DPD to pick the time of delivery between 8and 8pm so not always during t the day. I wanted it before 6 as it was a business. I rearranged delivery and they still delivered the day originally set and handed the parcel to a random man In the car park. So big fail”

Helpful Report

Posted 5 months ago

“Paid for next day before 12 and it came at 3.30 with crashed biscuits and the cream had liquefied in the jar. Complained and got a refund but did ruin the birthday present I arranged it for.”

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Posted 5 months ago

“Can’t review the brownies they never arrived.”

Helpful Report

Posted 5 months ago

Oh no, we're so sad to hear this. We really wish we got live updates from DPD, but unfortunately we aren’t notified if there’s a delay or issue — that’s why feedback like yours is so helpful. Your experience matters to us, and we’re already reaching out to you privately to offer a replacement and help make things right. Our happiness guarantee means a lot to us, and we’ll always stand by it. Cutter and Squidge Team 🍰

Posted 5 months ago

“Difficult to say much about the company since I don't know much about them. The website heavily upsells, but that's just business and to be expected. Re. the quality of the food being sold, that's 100% on the directors and they should take a step back and think about how it reflects on the integrity of the business.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to share your thoughts. We’re always open to feedback — especially when it prompts reflection. We’re a small bakery team that genuinely cares about quality and experience, and we’re proud of the ingredients and processes behind our products. That said, we’re always looking to improve. If you’d like to share more specific feedback, we’d really appreciate hearing from you at hello@cutterandsquidge.com. Cutter and Squidge Team 🍰

Posted 5 months ago

“service was good but the cake wasnt”

Helpful Report

Posted 6 months ago

“No response at all from customer service when I noticed that you were sending the brownies to my billing address and not the address that was on the screen when I placed the order. Brownies left on doorstep in the sun in a heatwave. Didn't even taste nice - full of sugar, lived up to the 'squidge', or squelch. Had to buy a different gift for my colleague as I wasn't going to reorder the brownies after that experience.”

Helpful Report

Posted 6 months ago

“Scones were dry and disappointing, I have been asked by my work manager not to select this gift again to send for staff bdays”

Helpful Report

Posted 6 months ago

Hi there, We’re sorry to hear the scones didn’t hit the mark the first time. We hope the replacement made up for it and was a hit with your colleagues — fingers crossed! Thanks so much for giving us another chance. — Customer Experience Team 🍰

Posted 5 months ago

“On this occasion due to the cake provided, disappointing”

Helpful Report

Posted 6 months ago

“Disappointing, sending orders out of date before delivery!.”

Helpful Report

Posted 6 months ago

“I didn't receive my treats and so I am unable to review them. In fact, I found customer service to not be very helpful on the two occasions I have contacted them. I am still waiting to hear what is happening regarding the resolution of my order from a few weeks ago and it has put me off from ordering again.”

Helpful Report

Posted 6 months ago

“MISDELIVERED I cannot comment on the quality of the brownies I ordered as due to DPD tracking showing a photo of a courier delivering it incorrectly to a garden path instead of a front door, the recipient (it was a bereavement and I thought brownies would be better than flowers) did not find it for a week and they were all mouldy. Yes, it was a courier issue, but on telling Cutter and Squidge about the issue and advising them to remind the couriers that these were perishable goods, I was told by customer services that the courier had delivered them to the front door and they they showed an image which was totally irrelevant and the tone of the letter was to the effect that both me and the recipient were lying. I hadn’t actually asked for a refund, and I wasn’t offered the opportunity to get a new box sent out. On escalating this I had an apology from one of the founders, an assurance that they were concentrating on making customer service follow the company ethos and a refund was immediately effected”

Helpful Report

Posted 6 months ago

“They contacted me a day later after failing to deliver it on the said date for a birthday. and be delivered 3 days later.”

Helpful Report

Posted 6 months ago

Hi there, We’re so sorry your gift didn’t arrive as expected. It looks like there was an unexpected courier delay, which meant your parcel was in transit longer than we’d ever want for our fresh bakes. Thank you for flagging this—we’ll be in touch shortly to put things right. – The Customer Experience Team

Posted 6 months ago

“Scam. Take your money and don’t deliver anything.”

Helpful Report

Posted 6 months ago

Hi there, We’re sorry this was your experience. After looking into your order, we can confirm the postcode entered at checkout was incorrect. As our courier relies on postcode data to complete deliveries, this unfortunately led to the parcel not arriving as expected. Our team did their best to assist at the time and followed up multiple times to help resolve the issue. While we understand how disappointing delivery issues can be, we also want to be transparent about what happened. — Customer Experience Team 🍰

Posted 5 months ago

Cutter and Squidge is rated 4.6 based on 18,806 reviews