Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 18,098 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 18,098 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 6th July 2025

1882

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m so sorry I have to give you that I had very high expectations but they were absolutely disgraceful for the amount of money I paid. I was expecting them to be absolutely delicious they were vile. We’ve been to London and we’ve had them before and absolutely lovely but this time round I have to give it zero”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“This is the first time I’ve ordered from Cutter and Squidge. I ordered a box of brownies for Christmas. Unfortunately we were really disappointed as the brownies were completely dry and I threw them away as they were inedible.”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“Mince pies were greasy and not sweet at all...too nutty”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“It was very dry.”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 1 year ago

“Unsatisfied”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 1 year ago

“Spent a lot of money for staff Xmas treats brownies biscuits cakes They arrived in a very bad state Poorly made and embarrassing to give and not a great experience Very disappointed Will not use again Have ordered cakes before was always excellent unhappy”

Helpful Report

Posted 1 year ago

“The cake I received was delightfully moist but sadly very bland. A great service with a hugely overvalued product, I do not recommend.”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 1 year ago

“Very disappointed! I ordered a Christmas selection box as a gift for my elderly Step Mother. It was due to be delivered on the 22nd December but arrived on the 27th December STALE! I was offered a refund or credit note option which included 10pounds compensation to use on a date of my choosing! (Oh the irony)! I requested a full refund instead - I won’t be back.”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 1 year ago

“Staff to arrange the boxes for our company were helpful initially, but there was no follow up of once payment was received when they would be sent out. Also there was NHS discount but they wouldn't give it... but after going back and forth I feel they gave up? Also the message wasn't screened for having to be within 200 characters so cut off message was sent out on all our boxes!”

Helpful Report

Posted 1 year ago

“Cake had too much butter even the macaroons. The spongw was stodgy and cake didn't seem fresh more like stored in a refrigerator for a while. I would not recommend to any family nor friends”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 1 year ago

“The cake had sugar to bite and was too much on the sweeter side, cake was a little too dry and dint not have the flavor of pistacio or passionfruit”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“Bought by my daughter for apres wedding treat The order arrived incomplete and when it was delivered most of the guests had left I found the cakes dry and certainly not worth the cost”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“It was too sweet and not as potent in flavour. I enjoy other cake flavours from cutter and squidge but this one didnt do it for me, missing a balance in tartness and sweetness”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 1 year ago

“Hi, I received a gift from yourself earlier this year and the products were delicious, I enjoyed them so much I ordered the recent purchase for my daughters birthday but on opening and tasting they were very dry and tasted of the plastic. Very disappointed I’m afraid”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 1 year ago

“The cake was inedible, it tasted like a sweetened block of butter, absolutely sickening. The whole thing went in the bin. We had to pause the birthday party and go and get a new cake last minute.”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 1 year ago

“Never got to do this. Messed around with vague answers for 2 years about when it might happen. I appreciate that it was covid, but they kept saying it would happen soon and never did. Then once it did open we were never able to book at a suitable time as slots were so limited. Initially told we couldn’t get a refund but finally this was granted. Like the cakes, but the lack of clear answers has really tainted my view of them”

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Posted 1 year ago

“I haven't bought anything recently after the delivery issues last new. Computer systems are clearly a problem as well as delivery”

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Posted 1 year ago

“All guests were disappointed in the cake, it was barely edible. I would not buy it again.”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 1 year ago

“Never got our free coffee 😢”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 1 year ago

“The cake that was provided was a very tough and dry cake. It literally ruined the experience as no one could eat this tough cake. Why are the cakes so dry? I hadn’t read your reviews until now and realise this seems to be an occurring issue and are you actually addressing the issue or seeking to just continue taking the money? Your team is fine serving inedible cakes? If you can not consistently provide a service and product do stop as it’s extremely disappointing ordering a cake for an occasion and no one enjoys it. Extremely disappointing Based on this experience so would not be ordering again from this company given the utter dryness of the cake, it was tough to even cut through that’s how awful the cake was, so whatever you are doing to preserve these cakes is not working! The cake was a little damaged I presume due to the travel aspects, was squashed in around some of the edges. A pretty cake picture with no substance at all!”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 1 year ago

Cutter and Squidge is rated 4.6 based on 18,098 reviews