Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,212 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,212 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Cutter and Squidge 5 star review on 8th April 2024

481

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cake was dry and stodgy.”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee

Posted 1 year ago

“Extremely small in size not worth the money I tried the normal size biskie they’re more expensive but worth the money”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 1 year ago

“Very little content to be called "afternoon tea" and scones very dry”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 1 year ago

“Very bad quality for the price.”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 1 year ago

“Very bad! Was a horrible purchase, brownies tasted horribly. Would like to get a refund!”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 1 year ago

“NOT at all impressed with this company. First cake received 5 years ago and was delicious..........however recent cake and then boxes of cakes were big let down - outside of box sticky some of the small cakes were squashed. The birthday cake I received was covered in dried up tasteless strawberry pieces, and cake was gooey. Will not use again and will not recommend...............much cheaper tastier options out there too!”

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Posted 1 year ago

“Items arrived 4 days late, so not sure how fresh they would have been.”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 1 year ago

“The birthday cake looked fantastic. Unfortunately it gave my youngest a tummy ache and she puked up the cake after eating it. The birthday boy who the cake was for did not find the taste to his liking either. Kids like what they like. I very much enjoyed the small slice I got before my husband got so angry he chucked the whole thing in the bin. For this reason I won’t be purchasing from you again.”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 1 year ago

“I did not receive my order”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“I bought the pistachios and passion fruit cake and I don’t think it delivered as per the write up. The sponge was dry and overall the taste could have been better. I wouldn’t be buying this again. Not worth the money. Cookies were nice but all overpriced.”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“Flavour was ok but you're better off buying a store cake from a supermarket. Better value for money. Poor representation between the image on website and the final product. Do not buy”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 1 year ago

“It’s a poor experience as the cake was disappeared on the delivery date.”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 1 year ago

“Very disappointed with the size of the cake, we knew it would be small in diameter but expected it to be deeper. Not overly impressed by the taste either. Won’t be ordering again, not worth the money.”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 1 year ago

“Very disappointed arrived 5 days later. Ordered for grandson's 1st birthday. Not what i expected for the price!”

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Posted 1 year ago

Hi Heather, We are so sorry to hear that your order was delayed due to delivery issues. Please can you reach out to me directly at jessica@cutterandsquidge.com so I can try to see where we missed the mark and hope to rectify the situation. Many thanks, Jessica

Posted 1 year ago

“I ordered a gluten free vegan cake for my wife's birthday. It tasted awful and was very disappointing. Cake was very hard and cream was so sugary. You have focused so much on packaging. I wish you had spent 10% of that effort on cake recipe.”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 1 year ago

“We were extremely disappointed with the level of service! Cake was delivered to the concierge instead of my flat! I never received a phone call to let me know it’s been delivered and so the cake was sitting there for over 9 hours! I couldn’t serve the cake the next day as planned which ruined my plans for a birthday celebration! No response from the customer service either. Will never order again and certainly do not recommend!”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 1 year ago

“Ordered delivery for a specific date. When the cake didn’t arrive. I had to contact them to find out why. No apology or reason, the representative just said they didn’t deliver it on Saturday but it could be delivered on Tuesday if I wanted to proceed. I have used them previously.”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 1 year ago

“I never recieved the product. I will not buy anything else in this shop.”

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Posted 1 year ago

Hi Susanna, We are so sorry to hear that the delivery was not up to standard. Please can you reach out to me directly at jessica@cutterandsquidge.com so I can try to see where we missed the mark and hope to rectify the situation. Many thanks, Jessica

Posted 1 year ago

“I would love it if you stopped bombarding me with emails. Since the moment I placed an order there has been a relentless stream of mails”

Helpful Report

Posted 1 year ago

Hi Jamed, We are so sorry to hear that you feel you are being bombarded by emails. Please can you reach out to me directly at jessica@cutterandsquidge.com so I can try to see where we missed the mark and hope to rectify the situation. Many thanks, Jessica

Posted 1 year ago

“Sadly, I have used cutter and squidge repeatedly throughout 2022 and have always been thrilled with the products and the service. However, this month I sent a cream tea to my Aunt for her birthday. She lives at a rural address. the delivery driver delivered the parcel about a mile away from MY Aunt's house. I have contacted DPD and also Cutter and Squidge. However, after ten days, I have not heard back from Cutter and Squidge despite several emails and WhatsApp messages. Today I had a reply from DPD who promised to investigate when cutter and squidge make a complaint. I have had really poor customer service on this occasion.”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 1 year ago

Cutter and Squidge is rated 4.6 based on 17,212 reviews