Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 18,097 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 18,097 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 6th July 2025

1882

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful and unique cakes, delivered in perfect condition and on time.”

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Posted 1 day ago

“Service excellent.”

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Posted 4 days ago

“We love the afternoon tea in Soho and happy that you offer nationwide deliveries as well as seasonal 50% voucher offers.”

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Posted 1 week ago

“Excellent service”

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Posted 1 week ago

“Lots of choice online and generally good quality products sent rapidly upon placing an order.”

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Posted 2 weeks ago

“Excellent cake (other goodies yet to be sampled), but we did have some delivery trouble - **out of the hands of the Cutter and Squidge folk, however.** The cake and other goodies ordered arrived a day late, but everything in wonderful condition. The cake was very well packaged to have excellently survived its extended detour in the delivery company's sorting facility - its cool pack had since reached room temp, but I'm sure it helped contribute to the great condition the cake arrived in. Many thanks to Cutter and Squidge for offering free delivery on my next order for the trouble encountered. :)”

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Posted 3 weeks ago

“Aside from the packaging issues, all other aspects were great.”

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Posted 3 weeks ago

“Akthough the brownies were delicious, the delivery service used was unreliable. The box was delivered 24 hours after the date specified in the order. For a birthday present, this delay was unacceptable. Moreover, no text meesage was sent to indicate that the package was actually delivered. We only received a text message with the delivery time slot, but in the end the package was left with a nearby shop, without any notification.”

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Posted 1 month ago

“Ordered 2 cakes of which was delivered on the birthday day however The vegan chocolate fudge cake was delicious but unfortunately the Victoria sponge cake was very dry”

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Posted 1 month ago

“Quick delivery great product. Only issue was that the postman left it out in extreme heat instead of knocking on door .”

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Posted 1 month ago

“They did replace a wrong order very quickly but the replacement wasn't much better. I've seen a lot better vegan brownies made.”

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Posted 1 month ago

“Great service, very easy website to order from and lots of choice too.”

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Posted 1 month ago

“Happy with cake.Very nice thankyou.The delivery went well and cake was intact. I thought I had asked for something on the cake but found a little seperate message instead. Thanks once again. Regards Jackie Palmer.”

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Posted 1 month ago

Hi Jackie, Thank you so much for your kind words! We’re really glad to hear the cake arrived safely and you were happy with it. Sorry for any confusion with the message — it looks like you selected a printed gift message to go along with your order. Still a lovely touch! Thanks again for choosing us! Customer Experience Team 🍰

Posted 1 month ago

“These were bought as a birthday present and ordered well in advance. The recipient said the brownies were really delicious. Unfortunately they didn't arrive on time hence the four stars. Product was excellent.”

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Posted 1 month ago

“The deliveries have been great previously and I'm really hoping this is a one off.”

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Posted 1 month ago

“For their reliability and quality I can’t fault them despite this one experience with my partners birthday cake.”

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Posted 1 month ago

“C&S delivered the bakes on time, which was great. Typically, their cakes are excellent—moist, flavorful, and well-balanced. However, this time, the sponge was drier than expected, making it a little disappointing. Given their usual high standards, this seems like an outlier rather than the norm. Their service and presentation were still top-notch, and I’d be happy to order from them again.”

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Posted 1 month ago

“Buttercream and sponge is off a lovely texture. The cream was too sweet. Delivery was great!”

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Posted 1 month ago

Hi there, Thanks so much for your feedback! We’re glad to hear you enjoyed the delivery and liked the texture of the buttercream and sponge. We appreciate your honesty about the sweetness of the cream — it helps us keep improving. If there’s anything else we can do to make your next order just right, please don’t hesitate to get in touch. Warm wishes, Customer Experience Team 🍰

Posted 1 month ago

“Delivery was good and communication, it would seem the goods I purchased were ok but not brilliant.”

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Posted 1 month ago

Hi there, Thank you for your feedback — we’re glad to hear delivery and communication went smoothly! 😊 If there’s anything you feel we could have done better with your order, we’d love to hear more. Every bit of feedback helps us grow and improve. Feel free to reach out to us at hello@cutterandsquidge.com — we’d really appreciate the chance to listen and learn. Warm wishes, Customer Experience Team 🍰

Posted 1 month ago

“Bought the brownie box as a gift. I was told they were delicious. I have sent these as a gift before to other friends/family and they all said they enjoyed them.”

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Posted 1 month ago

Cutter and Squidge is rated 4.6 based on 18,097 reviews