Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 19,379 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 19,379 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Cutter and Squidge 5 star review on 6th June 2026

1950

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They quickly responded to apologise and offered to replace the cake.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your feedback 💛 We’re very sorry to hear that your cake was unfortunately delivered to the wrong address and that it was unable to be there for the birthday celebration as intended. We completely understand how disappointing this must have been for such a special occasion. We’re pleased that our Customer Care team was able to respond quickly, apologise, and arrange a replacement to put things right as soon as possible ✨ While we’re sorry that the original delivery experience did not meet our usual standards, we truly appreciate your understanding and the opportunity to resolve this for you 💛 Thank you for your feedback, and we hope the replacement cake was enjoyed and helped restore your confidence in Cutter & Squidge 🎉

Posted 1 week ago

“Customer service to get the disc replaced wasn’t great.”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback 💛 We’re sorry to hear that you were unhappy with your experience of arranging a replacement disc. As soon as we were made aware that the incorrect disc had been received, we immediately ordered a replacement to be sent out as quickly as possible. However, we appreciate that the overall experience did not meet your expectations, and for that we sincerely apologise. Customer satisfaction is incredibly important to us, and we’re sorry that on this occasion we fell short of the level of service you expected ✨ Thank you for taking the time to share your feedback. 💛

Posted 3 weeks ago

“Make amazing cakes and get Dpd to leave upside down in a hall”

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Posted 1 month ago

Thank you for your feedback 💛 We’re really pleased to hear you enjoyed the cakes, though we’re very sorry to hear the parcel was left upside down during delivery. We understand how frustrating this can be. We’ll be sure to share this feedback with our courier partners as handling standards are incredibly important to us ✨ Thank you again for taking the time to leave a review.

Posted 3 weeks ago

“Good pricing”

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Posted 1 month ago

Thank you for your feedback 💕 We’re pleased to hear you felt our products offered good value ✨ We really appreciate you taking the time to leave a review 💛 Hope to see you again soon 🎉

Posted 1 month ago

“Delivery was late, I understand that this is sometimes unavoidable due to the delivery partners you outsourced the service to. I just think it is not wise to advertise next day delivery if it takes more than 2 days to reach the customer (for context, I ordered it on Monday evening and it only arrived on Thursday).”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave your feedback 💛 We’re really sorry to hear your order arrived later than expected. We completely understand how disappointing this must have been, particularly when next day delivery was anticipated. We’d appreciate the opportunity to look into this further for you, so please do get in touch with us directly at hello@cutterandsquidge.com with your order details ✨ Thank you again for your feedback.

Posted 1 month ago

“The box arrived squashed and ripped. Very disappointing. I understand the tea which was a gift (re-boxed) was good.”

Helpful Report

Posted 2 months ago

Thank you for your feedback 💛 We’re really sorry to see the condition your box arrived in — we understand how disappointing this must have been, especially as it was a gift. We’re glad to hear the tea itself was still enjoyed, and we’ll be sharing your comments with our team as we continue to review our packaging and delivery handling. To allow us to look into this further, please do get in touch at hello@cutterandsquidge.com with your order details.

Posted 1 month ago

“More care packing delivery orders needed.”

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Posted 2 months ago

Thank you for taking the time to share your feedback with us 💛 We appreciate your comments on packaging and delivery, and understand how important it is for orders to arrive in perfect condition. Your feedback will be shared with our team as we continue to review and improve our processes. Thank you again for your feedback ✨

Posted 1 month ago

“Delivery / order Experience was fine.”

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Posted 2 months ago

Thank you for taking the time to share your feedback with us 💛 We’re pleased to hear your delivery and ordering experience went smoothly. We’ll continue working to ensure every part of the experience meets expectations. Thank you again for your feedback ✨

Posted 1 month ago

“Good service, however cake was not nice”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback with us 💛 We’re really pleased to hear you had a positive experience with our service, but disappointed to hear the cake itself didn’t meet expectations. That balance is so important, and your comments will be shared with our bakery team for review. To allow us to look into this further with you, please feel free to reach out to our customer care team at hello@cutterandsquidge.com with your order details. Thank you again for your feedback.

Posted 1 month ago

“Good cake generally. Vegan chocolate cake was disappointing (dry and crumbly) compared to the blueberry lemon which is moist and not too sweet”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback. We’re sorry to hear this wasn’t quite the experience we aim to deliver 🍰. Please feel free to get in touch with us at hello@cutterandsquidge.com if you’d like to share a little more about your order. We’re always happy to listen and support our customers 💛. Customer Experience Team 🍰

Posted 2 months ago

“The Chocolate & Raspberry Falooda Cake was nice but it felt like a normal choc cake. I didn't get any taste of the falooda flavour much to my disappointment (as a falooda lover). Also the price of this cake is very elevated (guess cos of 'special' flavour) but i wouldn't pay this again given its pretty much a normal choc cake.”

Helpful Report

Posted 3 months ago

Thank you for sharing your feedback. We’re glad to hear your order arrived quickly, though we’re really sorry that the product itself didn’t meet your expectations. Please feel free to get in touch with us at hello@cutterandsquidge.com if you’d like to share a little more about your order. We’re always happy to listen and support our customers 💛. Customer Experience Team 🍰

Posted 2 months ago

“Noone asked me how the delivery went or how it was received. The delivery was not damaged, just not checked by C&S for quality or promised contents.”

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Posted 3 months ago

“The chocolate squidge cake was fine. Ever so slightly dry but not too much to make it unpleasant, however the buttercream was super sweet, too sweet for our liking. Most of the cake got eaten so it couldn't have been bad! The delivery came as requested and intact, but DPD just left it at the door without ringing our bell or knocking, I just happened to check my email shortly after only to find one from DPD asking to rate my delivery which is why I checked and found my cake outside.”

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Posted 3 months ago

“Easy to order.”

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Posted 3 months ago

“Please stop sending me emails.”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We’re very sorry for any inconvenience caused. We don’t see a record of your request to unsubscribe, but you can either reach out to us directly at hello@cutterandsquidge.com to be removed, or use the unsubscribe link included at the bottom of any of our emails to manage your preferences. Customer Experience Team 🍰

Posted 3 months ago

“Nice cake but chocolate disc was broken when it arrived. It also arrived a day after the scheduled delivery even though it said on the box it must be delivered same day so who know where that was stored overnight or if it was stored correctly along with health and hygiene regulations.”

Helpful Report

Posted 3 months ago

“Brownies are great however ordered as a gift on a number of occasions to different addresses and there have been issues with delivery every time.”

Helpful Report

Posted 4 months ago

Thanks so much for sharing your feedback. We’re glad you enjoy the brownies 🍫. We’re really sorry to hear there have been issues with delivery. Please do get in touch at hello@cutterandsquidge.com so we can look into this and support you 💛. Customer Experience Team 🍰

Posted 3 months ago

“Delivered perfect and exactly on time. Cake itself was nice but a bit dry and quite sickly and I’ve got a very sweet tooth! Don’t think I would buy this cake again but it hasn’t put me off buying a different cake in the future as service was great.”

Helpful Report

Posted 4 months ago

“I placed an order with C&S because they assured me delivery would happen on the 27th of jan. It didnt. The cake ordered for 27th delivery, was delivered on 28th of Jan. This was a birthday cake, and of all commercial establishments, a bakery should be aware of the immense value of DELIVERY DATE. so even though the cake tasted good, I will be looking for bakeries other than C&S for my next order.”

Helpful Report

Posted 4 months ago

“See above.”

Helpful Report

Posted 4 months ago

Cutter and Squidge is rated 4.6 based on 19,379 reviews