Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 18,097 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 18,097 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 6th July 2025

1882

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Probably wouldn't order again..”

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Posted 1 week ago

“The service was very good,but the cake was disappointing even though it looked gorgeous. It was dry and tasted processed. Not soft and fresh like an home-made cake.”

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Posted 1 week ago

“Regrettably I was Disappointed with the purchase due to the cost.”

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Posted 2 weeks ago

We’re really sorry to hear you were disappointed. We put a lot of love and care into everything we make and use only premium ingredients — so it means a lot to us to know how our products are received. If there’s anything specific that didn’t quite meet your expectations, we’d really appreciate the chance to make things right. Feel free to reach out to us at hello@cutterandsquidge.com. Your feedback truly helps us grow and improve. Cutter and Squidge Team 🍰

Posted 2 weeks ago

“The best thing about it was the packaging, also it arriving on time.”

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Posted 4 weeks ago

“Customer service was good when delivery was returned. Resent another no quibble”

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Posted 4 weeks ago

“Based on my comments I probably won’t use them again.”

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Posted 1 month ago

“The purchase experience and delivery are all good, but the cake didn't meet my expectations and was too sweet and too dry.”

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Posted 1 month ago

“Great choices and good price, well presented, but I would order a different cake next time. The quality was disappointing for the price”

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Posted 1 month ago

“The cake was overly dry, with a texture of and old cake. Would not recommend it”

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Posted 1 month ago

“Usually love ordering from here but the cake was a disappointment”

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Posted 1 month ago

Hi there, Thanks for your feedback — we’re sorry to hear the cake didn’t meet your expectations this time. We’d love the chance to make things right! Please reach out to us at hello@cutterandsquidge.com so we can help. Warm wishes, Cutter & Squidge Team 🍰

Posted 1 month ago

“Delivered was communicated well and was on time”

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Posted 1 month ago

“Nice, fast delivery and it did deliver that experience of 'I want to order something that's pleasing to look at and makes me feel like I'm at a tea party'. Overall the bakes were average quality but they were delivered from a place VERY far from here and so maybe eating them fresh would be way nicer. The company was nothing but courteous and the packaging was really cute, very whimsical. If you're in London maybe try it!”

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Posted 1 month ago

“Great customer service. Cake arrived in tact and quickly. Very impressed with customer care. They even threw in a free note to receiver and information about the cake.”

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Posted 1 month ago

“Nice website and great-looking cakes. Customer service staff were friendly when I needed to contact them. Sadly, we weren't impressed with the cake itself and the delivery was really awkward... I ordered a few days in advance and paid extra for the morning slot on the day of the celebration to make sure it was fresh. I received inconsistent updates on the delivery time which at one point gave me an estimate of after the time slot I had paid extra for. I had to ring for support to clarify the time of delivery. I was really anxious, as we were waiting in for it and then heading straight to the celebration. Thankfully, it arrived in the window in the end.”

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Posted 1 month ago

“Arrived on time”

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Posted 1 month ago

“We used Cutter & Squidge for 10 thank you gifts being sent to seperate organisations. There was no option to create one order and send to a number of addresses. More than one of the deliveries failed in some way because the purpose of a thank you gift is to thank someone, with it turning up with them. These didn't - one got retained at a delivery office. Several left on open doorsteps. Huge delivery charges make the item price unattainable when on a budget.”

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Posted 1 month ago

Hi there, Thanks so much for your feedback. We actually do offer a multi-address ordering option that would have been perfect for sending gifts to multiple locations — we’d have loved the chance to help with that! Regarding delivery, we completely understand how important it is for your thank-you gifts to arrive safely and on time. Our courier partners follow protocols to leave parcels in what they consider safe places if no one is home, especially as our items are fresh and perishable. We’ve tested our packaging extensively to withstand a range of weather conditions, but sometimes unexpected things can happen. If deliveries don’t go as planned, please do get in touch with us — we’re always ready to make things right and support you. We truly appreciate the opportunity to improve and assist. Warm wishes, Customer Experience Team 🍰

Posted 1 month ago

“loved the brownies, didn't like the 10 million mailing list emails i got afterwards.”

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Posted 2 months ago

“Delivered on time.”

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Posted 2 months ago

“Online ordering and delivery worked. Although i paid extra fee for a morning delivery (until 1pm), and it didn't arrive until 3pm. But the real review of a cake has to be the cake. It was at best average. It was dry, and the topping was pretty but not that tasty. I've ordered from Sponge, or Konditor, before and their cakes were much better. I'll go back to that.”

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Posted 2 months ago

“The gift message wasn’t printed so my friends didn’t know who the parcel was from!”

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Posted 2 months ago

Cutter and Squidge is rated 4.6 based on 18,097 reviews