Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,209 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,209 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Cutter and Squidge 5 star review on 8th April 2024

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Cutter and Squidge 5 star review on 5th April 2024

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Cutter and Squidge 5 star review on 4th April 2024

Polly Robertson

Cutter and Squidge 5 star review on 16th March 2024

Nicola Board

1805

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prompt service and cake was well presented The cake was too sweet however and the sponge was a bit dense”

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Posted 4 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 4 months ago

“Great company to deal with, ordering is simple, the cake arrived on time and looked exactly as shown on the website.”

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Posted 4 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 4 months ago

“Cake was delicious - but a shame that none of the white chocolate balls were filled with lemon as described in the blurb. An error I assume. Also was sent rose gold candles despite ordering gold, with no message of explanation so must assume an error. So a bit lacking on the attention to detail.”

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Posted 5 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 4 months ago

“I feel that I wouldn't have purchased this if I hadn't have been given it as a gift. I agree that the prices are for a London based company but to get to checkout and then have to pay a £6.99 delivery free on top of the £50 gift voucher was outrageous. The products were ok in themselves but I have tasted nicer - nothing special, sorry.”

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Posted 5 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 5 months ago

“Didn’t think the birthday cake was very good”

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Posted 5 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 5 months ago

“Great Service and delivery. Beautiful products.”

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Posted 5 months ago

“Just received email asking me to edit this review. What kind of company behaves in this way? Original text follows. Was given gift voucher for afternoon tea for two. Fine but not exceptional. Clotted cream was disappointing. Cake too sweet.”

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Posted 5 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 5 months ago

“Cake was fine, I was a bit disappointed that it wasn't fresh - came in plastic wrapping, I think if I had known that I wouldn't have been as disappointed.”

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Posted 5 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 5 months ago

“The cake looked great. Texture was fine. I think flavour wise, not as great as I remember from 6 years ago. It needed more yuzu and more mango. As the taste of butter was overwhelming”

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Posted 5 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 5 months ago

“- Ordering proces is good - Delivery on time - pricing reasonable - Look of the cake was cute - Taste of the cake... unfortunately not great”

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Posted 5 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 5 months ago

“The cake was just sweet and very mediocre”

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Posted 6 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 6 months ago

“This was a hard review to write. My daughter told me the mini brownies that I ordered for her were amazing and tasted really good. She said they were better than others I had ordered from different providers. However, the delivery was extremely delayed and a second batch had to be sent out to her. The staff at Cutter and Squidge who helped me (Andrew and Bogdan) were very efficient, responsive and worked hard to get the delivery issue sorted. If I could I would rate the brownies 5 stars, the staff 5 stars, but the delivery issue, when I was ordering the product for a specific reason would have been a zero, therefore I have given it a 3 overall.”

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Posted 6 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 6 months ago

“nice cake but really small for the price !”

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Posted 6 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 6 months ago

“The mini cakes were lovely but I was disappointed with the Victoria sponge cake very dry and not enough butter cream was not spread through the base just piped at side had cakes from you before which were much better”

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Posted 6 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 6 months ago

“Hello - the cake looked amazing! It was for my daughter's birthday. As some of our guests are vegan, we brought two for the whole party. The guests were impressed at how lovely they looked. However, to be honest, we all thought it was way too dry! The cream also tasted just ok. We've tasted other products from Cutter and Squidge in the past and they have all been amazing! I don't know why this cake was so dry and not tasty.”

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Posted 6 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 6 months ago

“Quick delivery, looked nice. But eaaaay too sickly and dense. Inedible to be honest. Very very sweet.”

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Posted 6 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 6 months ago

“Delicious but delivery too expensive.”

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Posted 6 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 6 months ago

“They are ok, not amazing but ok.”

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Posted 6 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 6 months ago

“I had great feedback about the brownies as they were a gift. They did not receive the gift card and message that I had sent though so did not know it was from me until I brought it up which was slightly awkward.”

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Posted 6 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 6 months ago

“The contents of the package was really lovely but I was disappointed that the date sent was the wrong date This was an engagement gift for my daughter and her fiance after they reurned from holiday and so timing was quite important.”

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Posted 6 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 6 months ago

Cutter and Squidge is rated 4.6 based on 17,209 reviews