Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 18,099 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 18,099 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 6th July 2025

1882

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decent cake but not the "best icing in London" as claimed”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“Cake Tasted nice but sponge was dry”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“Delivery and cake looked wonderful, unfortunately I wasn’t pleased with the taste. It was soggy and a bit like underbaked.”

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Posted 1 year ago

“Good service and delivery but wouldn't order again. Disappointed in the selection and not gooey enough for our tastes”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“I like the packaging and the cake decoration However, the cake was very dry, didn't feel fresh at all”

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Posted 1 year ago

“Disappointed. Photos made the cake look much higher than it actually was. It’s the same size as a Tesco finest range cake with the same amount of filling not as suggested in the photos. I bought the 6 inch. The filling tasted great and top were really pretty but sponge was plain. I felt ripped off and the £9.90 delivery added to that sense.”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“The plus side was delivery was really quick and efficient and the website easy to use. Thank you for this. The brownies I ordered were a present. I was there when they arrived - the outside of the box was covered in super sticky goo, which had escaped from the brownies. Not a great experience for the receiver. One set of brownies were fine and very tasty, but the really sticky ones were very thin - like some of them were only 3-4 mm thick. And very sweet and sticky. They all got eaten - but I’m wouldn’t order that box again”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“Even though the cake was absolutely delicious, rich with buttery sweetness, I've got a big worry about the delivery. I ordered it as a surprise for my little brother's birthday. He's studying at Warwick University and staying in the campus dorms. It was a real hassle for him to have to pick it up from the university's mail office. I was really hoping they'd just deliver it straight to his door, especially since I made sure to include all the dorm details in the address. Being in a different country, I'm not familiar with how deliveries work here in the UK, but this whole situation was quite frustrating.”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“Solid service, would use again.”

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Posted 1 year ago

“cake was dry not the greatest like the other cakes”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“Cake arrived on time and was a good size, however we ordered the salted caramel double chocolate cake and found it to taste a bit strange - nutty in flavour and a bit dry. It was disappointing as I’ve had good cakes from here in the past. You just need to find the right cake for you before ordering - will be good if they offered a taster box.”

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Posted 1 year ago

“Fast delivery”

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Posted 1 year ago

“Cake came in a lovely little tin. Overall it was expensive for a cake so small. Reminded me of one of those small Tesco finest range cakes with some icing on top with some petals. It did taste quite nice tho.”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“Not incredible and some of the flavours were weird”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“Brownies were bigger than I expected Looked good & a nice selection Sadly, they were a little on the dry side. I think this may be down to it being so near Christmas when I ordered”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“Nice gift & well received but very very short use by date”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“Quick shipping but could be considered overpriced as I paid £42 and received just 5 items in my "hamper"”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“Order and Delivery very promptly, especially as a couple of days before Christmas. As delivery to relatives, the downside was that I was not told the list of contents in the packages so did not know exactly what they received, or if it represents good value”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“The customer service (Theo) was brilliant when I had a technical issue ordering this but unfortunately the brownies never arrived at their correct destination which I assume was down the the delivery driver and the delivery date being the friday before Christmas rather than a fault with Cutter and Squidge.”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“Delivered safely and in time. Nice products on website.”

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Posted 1 year ago

Cutter and Squidge is rated 4.6 based on 18,099 reviews