Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 19,378 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 19,378 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Write Your review

Tell us how Cutter and Squidge made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cutter and Squidge 5 star review on 14th June 2026

1951

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The purchase experience and delivery are all good, but the cake didn't meet my expectations and was too sweet and too dry.”

Helpful Report

Posted 1 year ago

“Great choices and good price, well presented, but I would order a different cake next time. The quality was disappointing for the price”

Helpful Report

Posted 1 year ago

“The cake was overly dry, with a texture of and old cake. Would not recommend it”

Helpful Report

Posted 1 year ago

“Usually love ordering from here but the cake was a disappointment”

Helpful Report

Posted 1 year ago

Hi there, Thanks for your feedback — we’re sorry to hear the cake didn’t meet your expectations this time. We’d love the chance to make things right! Please reach out to us at hello@cutterandsquidge.com so we can help. Warm wishes, Cutter & Squidge Team 🍰

Posted 1 year ago

“Delivered was communicated well and was on time”

Helpful Report

Posted 1 year ago

“Nice, fast delivery and it did deliver that experience of 'I want to order something that's pleasing to look at and makes me feel like I'm at a tea party'. Overall the bakes were average quality but they were delivered from a place VERY far from here and so maybe eating them fresh would be way nicer. The company was nothing but courteous and the packaging was really cute, very whimsical. If you're in London maybe try it!”

Helpful Report

Posted 1 year ago

“Great customer service. Cake arrived in tact and quickly. Very impressed with customer care. They even threw in a free note to receiver and information about the cake.”

Helpful Report

Posted 1 year ago

“Nice website and great-looking cakes. Customer service staff were friendly when I needed to contact them. Sadly, we weren't impressed with the cake itself and the delivery was really awkward... I ordered a few days in advance and paid extra for the morning slot on the day of the celebration to make sure it was fresh. I received inconsistent updates on the delivery time which at one point gave me an estimate of after the time slot I had paid extra for. I had to ring for support to clarify the time of delivery. I was really anxious, as we were waiting in for it and then heading straight to the celebration. Thankfully, it arrived in the window in the end.”

Helpful Report

Posted 1 year ago

“Arrived on time”

Helpful Report

Posted 1 year ago

“We used Cutter & Squidge for 10 thank you gifts being sent to seperate organisations. There was no option to create one order and send to a number of addresses. More than one of the deliveries failed in some way because the purpose of a thank you gift is to thank someone, with it turning up with them. These didn't - one got retained at a delivery office. Several left on open doorsteps. Huge delivery charges make the item price unattainable when on a budget.”

Helpful Report

Posted 1 year ago

Hi there, Thanks so much for your feedback. We actually do offer a multi-address ordering option that would have been perfect for sending gifts to multiple locations — we’d have loved the chance to help with that! Regarding delivery, we completely understand how important it is for your thank-you gifts to arrive safely and on time. Our courier partners follow protocols to leave parcels in what they consider safe places if no one is home, especially as our items are fresh and perishable. We’ve tested our packaging extensively to withstand a range of weather conditions, but sometimes unexpected things can happen. If deliveries don’t go as planned, please do get in touch with us — we’re always ready to make things right and support you. We truly appreciate the opportunity to improve and assist. Warm wishes, Customer Experience Team 🍰

Posted 1 year ago

“loved the brownies, didn't like the 10 million mailing list emails i got afterwards.”

Helpful Report

Posted 1 year ago

“Delivered on time.”

Helpful Report

Posted 1 year ago

“Online ordering and delivery worked. Although i paid extra fee for a morning delivery (until 1pm), and it didn't arrive until 3pm. But the real review of a cake has to be the cake. It was at best average. It was dry, and the topping was pretty but not that tasty. I've ordered from Sponge, or Konditor, before and their cakes were much better. I'll go back to that.”

Helpful Report

Posted 1 year ago

“The gift message wasn’t printed so my friends didn’t know who the parcel was from!”

Helpful Report

Posted 1 year ago

“Very quick and efficient delivery but the food was not nice”

Helpful Report

Posted 1 year ago

“Used to love C and S but feel like the quality has really gone down over the years. Won’t be purchasing from them again I think.”

Helpful Report

Posted 1 year ago

“Box is very pretty and delivery is great.”

Helpful Report

Posted 1 year ago

“First delivery went missing so was a day late. Not great for a gift.”

Helpful Report

Posted 1 year ago

“We've had things before, which is why we re-ordered. Disappointed now.”

Helpful Report

Posted 1 year ago

“Communications good and delivery on time as promised. Just felt sweet and savoury afternoon tea was overpriced and not very good but the brownies were excellent.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback, we’re so sorry to hear your treats weren’t as expected. Could you email us at hello@cutterandsquidge.com as we’d love the chance to make it up to you

Posted 1 year ago

Cutter and Squidge is rated 4.6 based on 19,378 reviews