Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 19,378 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 19,378 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Cutter and Squidge 5 star review on 14th June 2026

1951

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty disappointed with the haphazard delivery of the cake and flowers. Ordered a cake and bouquet to be delivered to my sister's apartment for the bouquet only for the cake to arrive a little battered up and packaged like an Amazon parcel which gave quite a poor impression. On the bright side, she said it tasted good which I'm glad about. In addition to that, the flowers I ordered alongside the cake came about two days late (despite the express shipping) and came in poor condition and lacklustre wrapping, nothing like the image on the website. Regretted paying money for the bouquet.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to share your feedback. We are so sorry to hear that your experience didn’t feel as special as it should have. While we’re glad your sister enjoyed the cake, we completely understand how disappointing it must have been to receive the parcels in less than perfect condition. Our packaging is designed to protect the precious (and delicious!) contents during transit, and once the outer packaging is removed, you’ll find our signature orange Cutter & Squidge packaging inside. The flowers are dispatched separately from our Flower Studio, and although we do our best for both parcels to arrive together, there can occasionally be a short courier delay. The blooms are chosen at the perfect growth phase, so if a few stems arrived looking a little tired from their journey or with closed buds, they usually perk up beautifully after a trim and some fresh water, blooming fully over the next few days. We really appreciate you sharing your thoughts and will use your feedback to keep improving the experience for our customers. - Cutter & Squidge Team

Posted 8 months ago

“This order was for my daughter’s boyfriend’s birthday. It was his first birthday not at home as he had just started uni. We paid for the morning delivery on the day of his birthday and unfortunately they did not arrive, a DHL delay. The surprise was spoiled. Similar thing happened to me October 2024 where I had ordered a birthday cake for my daughters party. Again it arrived 24 hours late. I had to go out and buy a Colin the Caterpillar. Cutter & Squidge customer service was excellent with there actually being a person you could call and talk to, very rare these days. So although C&S make excellent products there delivery provider lets them down. I am doubtful I would order for a special occasion from them again.”

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Posted 8 months ago

“See above, addressing issues”

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Posted 8 months ago

“Nothing so special with the taste.”

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Posted 8 months ago

Thank you for sharing your feedback. As a family-run business, we take pride in creating handmade treats from all natural ingredients, made with care and attention. We understand that taste is personal, and we appreciate you taking the time to let us know your thoughts. Warmly, The Cutter & Squidge Team ✨

Posted 8 months ago

“Something has changed over the past year or so that the overall quality of the passionfruit cake has deteriorated. Such a notable diffetence for an otherwise fantastic cake. My wedding cake and subsequent birthday cakes have been excellent up to now.”

Helpful Report

Posted 8 months ago

Thank you for sharing your thoughts. We’re sorry to hear that the passionfruit cake did not meet the high standards you’ve come to expect from us. We’ve reached out to you directly, as we would love the chance to see what happened and make things right. We feel honoured to have been part of so many special moments in your life and hope to continue creating treats that delight you on future celebrations. Warmly, The Cutter & Squidge Team ✨

Posted 8 months ago

“It’s time to reflect on the recent changes to your packaging and delivery quality.”

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Posted 8 months ago

“Packaging, delivery, cake design.. everything was perfect except the main showstopper The Cake. It was way too dry and crumbling. So I would suggest, Cutter and Squidge should focus mainly on their cake making skills along with other aspects which were alright. the texture made the experience highly disappointing. Rest other products were decent, I have tried shortbreads from Walkers and they were quite better than these. We opt for artisan cake shops for their precision and skills of baking.. which were lagging at large.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to share this with us. We know how important these moments are, and it’s clear we missed the mark this time. Our 100% Happiness Guarantee means we’ll always go the extra mile to make it right. We’ve reached out directly, but please also feel free to email us at hello@cutterandsquidge.com anytime. — Cutter & Squidge Team 💛

Posted 8 months ago

“Hi, I am a regular customer at Cutter & Squidge, and my family are big fans of the Chocolate Squidge Cake— we order it for every special occasion. However, this time as well we ordered it for an occasion, we noticed the cake was quite different in terms of texture and design. It didn’t have the usual caramel pieces or the signature block tile look, and the cake itself was very crumbly, making it difficult to cut proper slices, not sure if we were sent the wrong type of cake. We’ve always enjoyed the previous old version, so this was a little disappointing for us. i have attached pictures to be more specific.”

Helpful Report

Posted 8 months ago

Thank you for sharing your feedback. This is certainly not the magic we aim to deliver, as our cakes should always bring joy to your special moments. We’ve given this cake a makeover ✨ All the same ingredients are still here — just in a new format, with the honeycomb now in the chocolate bar for the best bite every time. We’ve already reached out to you directly, as we take our 100% Happiness Guarantee seriously and want to make this right. You can also get in touch with us anytime at hello@cutterandsquidge.com . — Customer Experience Team 🍰

Posted 8 months ago

“I love the whole concept with the birthday box etc. Will I order from C&S again? Yes, but probably not the Birthday Box.”

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Posted 9 months ago

“Great service. One cake I loved. The other was underwhelming. They look pretty though.”

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Posted 9 months ago

“The delivery date was met”

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Posted 9 months ago

“Beautiful cake and icing was delicious but the sponge was little dry. The balance of flavours were great though.”

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Posted 9 months ago

“The wedding cake itself was really nice cake and the customer service by cutter & squidge is really professional. Unfortunately the couriers they use do not match up to their service. The day before my wedding I received an email the delivery had been cancelled and after spending a long time on the phone it was established it was not cancelled but was delivered to the wrong address which meant I then had to spend the day tracking down where it had been delivered to. Not ideal the day before your wedding!”

Helpful Report

Posted 10 months ago

Thanks so much for you feedback! We’re so happy the cake was enjoyed and to have played a small part in your special day. We’re sorry again for any delivery confusion. Our partner courier will follow a clear protocol to communicate updates with us, so we can ensure our customers are well looked after by our Cutter & Squidge Team. Wishing you both all the sweetness in the world as you start married life 💛 — Customer Experience Team 🍰

Posted 10 months ago

“Good service, prompt delivery”

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Posted 10 months ago

“Probably wouldn't order again..”

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Posted 10 months ago

“The service was very good,but the cake was disappointing even though it looked gorgeous. It was dry and tasted processed. Not soft and fresh like an home-made cake.”

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Posted 11 months ago

“Regrettably I was Disappointed with the purchase due to the cost.”

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Posted 11 months ago

We’re really sorry to hear you were disappointed. We put a lot of love and care into everything we make and use only premium ingredients — so it means a lot to us to know how our products are received. If there’s anything specific that didn’t quite meet your expectations, we’d really appreciate the chance to make things right. Feel free to reach out to us at hello@cutterandsquidge.com. Your feedback truly helps us grow and improve. Cutter and Squidge Team 🍰

Posted 11 months ago

“The best thing about it was the packaging, also it arriving on time.”

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Posted 11 months ago

“Customer service was good when delivery was returned. Resent another no quibble”