Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 18,098 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 18,098 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 6th July 2025

1882

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection on their website, nicely packaged and arrived on time.”

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Posted 4 months ago

I am happy to hear about our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 4 months ago

“This cake was disappointing and not up to previous standards. Rather stodgy and the pieces of chocolate on top seemed to be a rather unpleasant cooking chocolate. A substantial portion of this cake was left uneaten,”

Helpful Report

Posted 4 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 4 months ago

“Brownies a lot smaller than expected for the money. Nice enough but expensive for the quality”

Helpful Report

Posted 4 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 4 months ago

“My 60th birthday cake looked amazing but was surprisingly heavy for a vic' sponge. Icing and decoration was beautiful but I'm sorry to say we were really disappointed with the sponge as it was very dry, quite dense in texture and not light and airy.”

Helpful Report

Posted 4 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 4 months ago

“Cake was very dry. This significantly impacted the overall taste of the cake.”

Helpful Report

Posted 4 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 4 months ago

“The service was good The delivery was on time The main cake was not of the quality expected although I would say this is a deviation as I have not been disappointed previously.”

Helpful Report

Posted 4 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 4 months ago

“Great website, excellent delivery and lovely looking cake. Unfortunately we thought the taste was bland.”

Helpful Report

Posted 4 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 4 months ago

“The recipients very much enjoyed the brownies however it was disappointing that despite paying for delivery to arrive on a specific morning and receiving emails confirming that it would it actually arrived a day late which isn’t ideal given that it was a Birthday gift.”

Helpful Report

Posted 4 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 4 months ago

“The chocolate fudge squares and lemon sponge were yummy 😋.”

Helpful Report

Posted 4 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 4 months ago

“Great cakes but was let down by the pistachio cake. Very very sweet and doesnt taste like pistachio at all :(”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback, we’re so sorry to hear your treats weren’t as expected. Could you email us at hello@cutterandsquidge.com as we’d love the chance to make it up to you.

Posted 4 months ago

“Easy ordering and quick delivery available 👍”

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Posted 4 months ago

“Bought your products in the past and they were delicious, i felt this latest purchase wasn't up to the same standards as before.”

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Posted 4 months ago

“Would've given 5* but was spoiled by the briskies and no apology was given when I raised the issue”

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Posted 4 months ago

“The hot chocolate was very good and the cinnamon swirl cookie bites. The cookies again were dry, the chocolate ones in the hamper salty and dry, and the pain au chocolate cookie bites were good but just normal chocolate chip cookie bites. Bit disappointing for the money unfortunately.”

Helpful Report

Posted 4 months ago

“Pros: great way to sample cakes in your own home at your convenience. Carrot cake is the best tasting one Cons: not as flavourful as I would have expected for the price and compared to other cakes I have tried. For example the lemon needs more flavour”

Helpful Report

Posted 6 months ago

We have just seen your review for your order. We are very sorry you have not received a response from us, unfortunately we cannot trace having received a previous review from you. Please could you resend it to hello@cutterandsquidge.com so we can look into this further.

Posted 5 months ago

“Strangely, my review didn't end up appearing and I am having to type this all over again. I would recommend purchasing a chocolate cake over the fruit cakes. The cake sponge was moist and paired well with the custard, crispy pearls and freeze fried strawberries but the strawberry buttercream was greasy and cloying. This made for an unpleasant combination so we scraped off the entire frosting on top of the cake and cut out the buttercream bits sandwiched between.”

Helpful Report

Posted 6 months ago

“I ordered a Passionfruit And Pistachio Cake for my husband's birthday. Paid extra for delivery between 8 - 12AM, but cake arrived at 2PM. Cake is well packaged but noticed a very strong fishy smell that I think is coming from the thick paper ring around the cake. Smell didn't exactly transfer to the cake but it was very off putting! Think overall is expensive for what you're getting..”

Helpful Report

Posted 9 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 9 months ago

“I’m a regular customer but I was disappointed with the quality this time. They tasted delicious but the finishing on the desserts was so messy it was difficult to figure out what some of them were. Not up to their usual standard.”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 year ago

“Unfortunately the Mother's Day afternoon tea never arrived as DPD seemed unable to find the address despite numerous attempts which was disappointing. I spent a lot of time on the telephone waiting to speak to you customer services trying to rectify this & although you did organise a re-delivery nothing ever turned up. I did receive a gift voucher to use for a future order which was appreciated but what I really wanted was for my 88 year old mother to enjoy an afternoon tea with my 93 year old father!”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 year ago

“Delivery was requested on 23 but delivered on 24th instead. No apology for delay - terrible! missed the birthday”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 year ago

Cutter and Squidge is rated 4.6 based on 18,098 reviews