Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 18,099 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 18,099 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Write Your review

Tell us how Cutter and Squidge made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cutter and Squidge 5 star review on 6th July 2025

1882

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful. Overpriced and low grade products. £60 plus got an afternoon tea you could spend slightly more and get more at central London eateries in person.”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 year ago

“awful customer service. my address had been defaulted back to the payment address so as soon as i saw this i emailed them. they said there is nothing they could do. i would be happy to have had them delivered a day kate than come to me as it was a birthday treat. so upset”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 year ago

“I Have to say both my wife and myself were quite disappointed in the mothers day selection box, the textures of all the items were very similar and the taste was very bland, which is not what we were expecting, it was so disappointing we didn’t even finish the contents and chose to throw it away. But the order did arrive quickly”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 year ago

“Unfortunately the cake was extremely dry. Ended up throwing it out Very disappointed”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 year ago

“Never received my order. Delivery drivers did not contact the recepient and just marked it as delivered.”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“I order two weeks in advance birthday brownies, they did not arrive on the date requested. I contacted Cutter and Squidge and the delivery company and got no reply. The next day the delivery company said they had delivered them but my friend did not receive them. Disappointed, no refund and I will not use this company again”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“Box never delivered No rearranged delivery even though said would No refund or contact Very disappointed”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“Details of someone else’s address sent to me - Data breach. Wasn’t able to track my own delivery due to this.”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“Nearly killed my dog! Cost me £190 at the vets thanks to throwing it over the hedge when there was a perfectly good postbox available. Tried to call them to discuss this and they hung up on me twice then refused my calls.”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“Not great to be honest. Ordered brownies to my wife's office for Valentines Day. Selected morning delivery as she was only going to be out of the office in the afternoon. Received a call before 8am to say no-one as at the office reception. Most offices don't open till 8.30 / 9am so I was surprised that the delivery to an office address was happening so early, particularly on Valentine's Day when surely you do loads of office deliveries so must be familiar with how they usually operate. But anyway, fair enough, it was just one of those things. I can't remember what I agreed with the delivery guy, I couldn't hear him very well, had a screaming toddler with me, and it seemed we didn't have many options. We either agreed to just leave them outside or return them. Anyhow, I called your customer helpline that day or the day after (can't remember) to try and resolve it, gave all the details and was told I would hear back about whether I could get a refund. Never heard a thing. So that's around £25 wasted. Would still appreciate some kind of recompense but for now, won't be using you guys again or recommending”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“Bad Quality & Overpriced.”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“Brownies were not nice and tasted awful”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“Too sweet, no pistachio hints at all.”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“I purchased the Victoria Sponge cake and was extremely disappointed. I was happy to pay a higher price as I thought I’d be paying for the quality. However, the cake I received was dry, dense, and flavourless. I left the cake out of the fridge for half a day in hopes that it would taste better at room temperature but it made no difference. We only ate about 1/4 of the cake as a result. Won’t be buying from cutter and squidge again as not only are they more expensive than their competitors but their product quality is also significantly lower.”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“My parcel was delivered to the wrong address and never got to the person it was meant for !this property is chandlers cottage not Devonshire house ! Both of them are number 5 ( used to be one house ) but have different names on the fronts of the house !”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“Said it was nut free but then there was a nut warning in the packet”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“I am a returning customer having previously been very happy with the cake I ordered. On this occasion, I ordered a really pretty pastel coloured birthday cake but what I received was quite different. The colours were gaudy and the execution was awful too - it looked like a child had had a go. It was nothing like the cake advertised. Images attached for comparison. Incredibly disappointed”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“Arrived slightly battered and bashed but tasted nice apparently!”

Helpful Report

Posted 1 year ago

“Unfortunately can’t comment on the quality of the brownies. As sent these as a gift, and found out that they never arrived. They were delivered to the wrong address.”

Helpful Report

Posted 1 year ago

“This was a birthday gift for my one my family members. I am extremely disappointed as not only did they deliver the gift 2 days post the day of deliver/expected date but also the delivery partner made the process of delivery unprofessional, complicated and full of hassles! The purpose of the whole purchase was to deliver the gift as a surprise on the day of the birthday without any hassle; whereas, the experience was unforgettably completely opposite. The delivery didn’t reach on time/expected date, the surprise was spoilt, the person whom I wanted to make feel special ended up waiting on their weekends without having clarity on when the delivery would be made. All in all, the whole process was mentally daunting and ultimately made one feel guilty for approaching such platform for surprising someone with a birthday gift! At one point, I just requested the recipient of the gift to forget about this surprise and forgive me for daunting them as well with the delivery process/nightmare. Would genuinely request you to either improve your service or put reviews like mine on your page so that people don’t go through such horrible experiences. Last but not the least, what is the soul purpose of such platforms if the whole idea of delivering something on a particular day cant be achieved? Isn’t that ironic and completely opposite to the motive of your business?”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

Cutter and Squidge is rated 4.6 based on 18,099 reviews