Name: Cutter and Squidge
Rating: 4.61

“the cak elooked good .but was dry , no carame l filling , absolute disaster ,and ruined my occasion as it didnt taste good at all , the icing was super sweet as if just sugar n no flavour . will not buy henceforth , the reviews are misguiding .”

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Posted 9 months ago

“Maybe it’s good - but for something as important and eid they send delivery by DPD but don’t follow up to see if you received your perishable goods. My DPD driver delivered the parcel but not to me. He left it at some random place on the street. His photo didn’t include the vicinity of the box just a picture of the box. I had to sit on the phone for hours with DPD being told he did deliver it and if I had an issue contact cutter and squidge. But cutter and squidge didn’t respond to me. And dpd finally admitted that the driver left the box in some random place that wasn’t my address because even his map pin was way off. It got here in the end but it was a lot of stress to receive desserts for an eid party that cost over £100, with zero communication from cutter and squidge. They finally responded. One week after the fact. Just to say repeatedly oh it’s not our problem it’s yours - and then - hilariously - to offer me FREE SHIPPING on my next order 🤣🤣🤣. My advice is if it’s an important occasion don’t order from them. They just don’t care. The desserts are average at best. The customer service is abysmal. They don’t value you they just want to capitalise on your celebrations. Definitely go elsewhere.”

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Posted 9 months ago

Hi there, We’re really sorry to hear about your stressful experience with your Eid order and the delivery mix-up. We completely understand how important timely and safe delivery is, especially for special occasions like Eid. We’re sorry that communication from our side didn’t meet your expectations — that’s not how we want you to feel. We take full responsibility for any gaps in support and will be reviewing this with our team to ensure it doesn’t happen again. While DPD handles the delivery, we’re committed to working closely with them to improve the experience for all our customers, especially when it comes to perishable and high-value orders. We appreciate you sharing your experience honestly. We will reach out to you directly, we’d love the chance to discuss this further and see how we can make things right. Thank you for your patience, and we hope to restore your faith in us. Cutter & Squidge Team 🍰

Posted 9 months ago

“The first time I emailed, they responded quickly. However, when I complained again that the replacement was also damaged, I received no acknowledgment.”

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Posted 9 months ago

“I would not use them again. Waiting on delivery today told it was going to be delivered . Went into website tracking where it has now been delayed. Had to phone for information. Very very disappointed”

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Posted 9 months ago

“Not gad a reply yet to my issue”

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Posted 9 months ago

“Copy of previous comment”

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Posted 9 months ago

“Over priced for tiny, not very tasty cakes.”

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Posted 9 months ago

Hi again, We’re sorry our cakes didn’t bring the joy you expected 🍰💔. We truly put our heart into every bake, so it’s disappointing to hear this wasn’t your experience. If you’d be open to giving us a second slice of your time, please reach out — we’d love the chance to make things right and hopefully change your mind 😊. Warm wishes, Customer Experience Team

Posted 9 months ago

“Almost messed up the delivery, I paid extra to get it delivered between 1-5pm, and even added it to the notes, and they still somehow messed up. They tried to deliver at 9am on the day when no one was there, had to find an alternative place to get it deliver to.”

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Posted 9 months ago

Hi there, We’re very sorry for the delivery mix-up and the inconvenience it caused. We understand how important a chosen delivery window is, so we refunded the delivery cost and arranged a full replacement order to be sent at a time that suited you. We hope these steps helped make things right, and we’re committed to ensuring your future deliveries go smoothly. Warm wishes, Customer Experience Team 🍰

Posted 9 months ago

“Didn't even receive our order at all after paying for next day delivery. So disappointed as it was for a good friend who was unwell. Was offered a new delivery but several days too late.”

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Posted 9 months ago

Hi there, We’re truly sorry it didn’t go to plan — especially as the gift was for someone unwell. We know how important these gestures can be. According to the DPD tracking, the original order was delivered successfully, but we completely understand that things can happen around deliveries. That’s why we did the best we could to make things right by sending a replacement straight away. We really hope it helped in some small way, even if the timing wasn’t quite what you’d hoped for. Warm wishes, Customer Experience Team 🍰

Posted 9 months ago

“Terrible customer service after website failure. Do not recommend”

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Posted 9 months ago

Hi there, We’re sorry to hear about your experience. After reviewing the details, it appears the address entered at checkout was incorrect. We did confirm this with you and had our tech team check for any website issues, but everything was functioning as expected. We understand mistakes happen and want you to know we’re here to help — we offered a goodwill gesture as a way to show our commitment to making things right. If you’d like to give us another chance, please don’t hesitate to get in touch. Warm wishes, Customer Experience Team 🍰

Posted 9 months ago

“I ordered 12 mini cakes for my son’s birthday. They are bashed and broken with the cooler melted. I have called and emailed and sent photos and I have yet to receive a response. I would be extremely grateful if someone could get back to me regarding this matter asap.”

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Posted 9 months ago

Hi there, We’re so sorry to hear your order arrived in this condition — that’s certainly not the kind of magic we aim to deliver. We’ve had a look and can’t seem to find any emails from you, Gail, so please do reach out to us at hello@cutterandsquidge.com. We’d love the chance to look into this properly and make things right — assuming it hasn’t already been resolved. Warm wishes, Customer Experience Team 🍰

Posted 9 months ago

“I've had quite a few of your lovely cakes but sadly this one was dry so wasn't too happy.”

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Posted 10 months ago

Thank you for taking the time to share your feedback, we’re so sorry to hear your treats weren’t as expected. Could you email us at hello@cutterandsquidge.com as we’d love the chance to make it up to you

Posted 10 months ago

“The ordering /delivery process was smooth and efficient. The cake was well packed and arrived as promised. Sadly, the photo on their website of the product I bought is, I feel, misleading. The picture depicts a cake whose middle is oozing with caramel filling when, in fact, this is not the case at all. What you actually get is no more than a standard, plain chocolate cake. This caused me to feel cheated which, in turn, left me with a rather sour taste in my mouth. I bought this cake for my daughter's birthday and having been led to expect a delectable treat, the laclustre product I actually received put rather a dampner on the day's celebrations. Honesty is by far the best policy. Hype leads only to disappointment.”

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Posted 10 months ago

Thank you for taking the time to share your feedback, we’re so sorry to hear your treats weren’t as expected. Could you email us at hello@cutterandsquidge.com as we’d love the chance to make it up to you

Posted 10 months ago

“Non contactable as I haven’t heard a thing from them after sending a request through”

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Posted 10 months ago

Thank you for taking the time to share your feedback, we’re so sorry to hear your treats weren’t as expected. Could you email us at hello@cutterandsquidge.com as we’d love the chance to make it up to you

Posted 10 months ago

“I contacted cutter and squidge about my issue on instagram but I was ignored!”

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Posted 10 months ago

Thank you for taking the time to share your feedback, we’re so sorry to hear about this. Could you email us at hello@cutterandsquidge.com as we’d love the chance to make it up to you

Posted 10 months ago

“My gift was not delivered and I have had no contact or refund.”

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Posted 10 months ago

We’re so sorry to hear about your experience, and want to assure you that this is not to our usual standards. Could you email us at hello@cutterandsquidge.com as we’d love the chance to make it up to you

Posted 10 months ago

“Already said all I want.”

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Posted 10 months ago

Thank you for taking the time to share your feedback, we’re so sorry to hear your treats weren’t as expected. Could you email us at hello@cutterandsquidge.com as we’d love the chance to make it up to you

Posted 10 months ago

“The afternoon tea was extremely bad. The first sent was stale and they sent a replacement which was inedible. Most of the contents must have been cooked weeks before it was sent.”

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Posted 11 months ago

Thank you for taking the time to share your feedback, we’re so sorry to hear your treats weren’t as expected. Could you email us at hello@cutterandsquidge.com as we’d love the chance to make it up to you

Posted 10 months ago

“very expensive for what it is”

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Posted 11 months ago

Thank you for taking the time to share your feedback, we’re so sorry to hear your treats weren’t as expected. Could you email us at hello@cutterandsquidge.com as we’d love the chance to make it up to you

Posted 10 months ago

“Not tasted good what I was expected An average cake I had to buy new cake to make it special”

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Posted 11 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 11 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Cutter and Squidge Reviews