Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,723 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 3rd May 2025

1863

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff to arrange the boxes for our company were helpful initially, but there was no follow up of once payment was received when they would be sent out. Also there was NHS discount but they wouldn't give it... but after going back and forth I feel they gave up? Also the message wasn't screened for having to be within 200 characters so cut off message was sent out on all our boxes!”

Helpful Report

Posted 1 year ago

“Cake had too much butter even the macaroons. The spongw was stodgy and cake didn't seem fresh more like stored in a refrigerator for a while. I would not recommend to any family nor friends”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 1 year ago

“The cake had sugar to bite and was too much on the sweeter side, cake was a little too dry and dint not have the flavor of pistacio or passionfruit”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“Bought by my daughter for apres wedding treat The order arrived incomplete and when it was delivered most of the guests had left I found the cakes dry and certainly not worth the cost”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“It was too sweet and not as potent in flavour. I enjoy other cake flavours from cutter and squidge but this one didnt do it for me, missing a balance in tartness and sweetness”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 1 year ago

“Hi, I received a gift from yourself earlier this year and the products were delicious, I enjoyed them so much I ordered the recent purchase for my daughters birthday but on opening and tasting they were very dry and tasted of the plastic. Very disappointed I’m afraid”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 1 year ago

“The cake was inedible, it tasted like a sweetened block of butter, absolutely sickening. The whole thing went in the bin. We had to pause the birthday party and go and get a new cake last minute.”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 1 year ago

“Never got to do this. Messed around with vague answers for 2 years about when it might happen. I appreciate that it was covid, but they kept saying it would happen soon and never did. Then once it did open we were never able to book at a suitable time as slots were so limited. Initially told we couldn’t get a refund but finally this was granted. Like the cakes, but the lack of clear answers has really tainted my view of them”

Helpful Report

Posted 1 year ago

“I haven't bought anything recently after the delivery issues last new. Computer systems are clearly a problem as well as delivery”

Helpful Report

Posted 1 year ago

“All guests were disappointed in the cake, it was barely edible. I would not buy it again.”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 1 year ago

“Never got our free coffee 😢”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 1 year ago

“The cake that was provided was a very tough and dry cake. It literally ruined the experience as no one could eat this tough cake. Why are the cakes so dry? I hadn’t read your reviews until now and realise this seems to be an occurring issue and are you actually addressing the issue or seeking to just continue taking the money? Your team is fine serving inedible cakes? If you can not consistently provide a service and product do stop as it’s extremely disappointing ordering a cake for an occasion and no one enjoys it. Extremely disappointing Based on this experience so would not be ordering again from this company given the utter dryness of the cake, it was tough to even cut through that’s how awful the cake was, so whatever you are doing to preserve these cakes is not working! The cake was a little damaged I presume due to the travel aspects, was squashed in around some of the edges. A pretty cake picture with no substance at all!”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 1 year ago

“Email you twice to say I was not happy with the way they was delivered I asked if not in to put in shed YOU DROPPED THEM THOUGH letter box they was all damaged I did not get a response at all”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 1 year ago

“I ordered the Squidge Selection for my sister, Joyce Sutherland, for her birthday on 1 October. I live in Australia and she lives in a care home in Hexham, Northumberland UK. I was provided with a photograph of a person leaving the box at the door of the Care Home on 31 September. It was delivered on the day requested. Surely this person could have rung the bell and given it to a carer in the home rather than leave it at a door where anyone could pick it up. As I am not able to be there, and my sister cannot communicate very well, I have no idea if my sister Joyce ever received the goods. I am very disappointed, therefore, that I cannot give a good review because I have no idea if my gift was ever given to Joyce. Marie Ward New South Wales Australia”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 1 year ago

“I recently purchased the Vegan Blueberry Lemon Cheesecake, and I must say, it was a rather disappointing experience. The sponge was incredibly dry, and to make matters worse, the frosting was grainy and lacked the creamy texture that one would expect from a cheesecake. Although the cake looked very pretty, overall, I was highly dissatisfied with this cake, and I wouldn't recommend it.”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 1 year ago

“Scones arrived squashed and broken”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 1 year ago

“Cake was dry and hard - really disappointed”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 1 year ago

“First time I ordered a cake and despite reading the negative reviews I decided to go ahead and order the Passionfruit And Pistachio Cake. I was so disappointed, the cake was so dry was not worth the price I paid! I will unfortunately not order any cake in future. 😒”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 1 year ago

“As cute as it looks this was honesty the worst cake I’ve ever eaten. So dry and no taste. The texture was actually unpleasant.”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 1 year ago

“I have no words for this service. I placed an order. Clear address for delivery for a birthday gift to a friend. It never made it. I complained and was given gift vouchers to re order which I did. Had delivery confirmed messages but my firmed has still never received her gift. Shockingly bad service. Will not ever use again”

Helpful Report

Posted 1 year ago

Hi Rhiain, We are so sorry that your gift didn't arrive. We have looked into this order to see why. Unfortunately it seems like the order has been sent back to us and there was an issue within the depot. This is why your friend unfortunately didn't receive their gift from you. We rely on DPD to delivery your product and on this ocassion they clearly missed the mark. We have after the second failed attempted issued a refund. We would really love to try and make this up to you, please kindly email me directly at Annabel@cutterandsquidge.com. kindest, Annabel

Posted 1 year ago

Cutter and Squidge is rated 4.6 based on 17,723 reviews