The ordering /delivery process was smooth and efficient. The cake was well packed and arrived as promised. Sadly, the photo on their website of the product I bought is, I feel, misleading. The picture depicts a cake whose middle is oozing with caramel filling when, in fact, this is not the case at all. What you actually get is no more than a standard, plain chocolate cake. This caused me to feel cheated which, in turn, left me with a rather sour taste in my mouth. I bought this cake for my daughter's birthday and having been led to expect a delectable treat, the laclustre product I actually received put rather a dampner on the day's celebrations. Honesty is by far the best policy. Hype leads only to disappointment.