Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,209 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,209 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Cutter and Squidge 5 star review on 5th April 2024

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Cutter and Squidge 5 star review on 16th March 2024

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1805

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cake was nice. I paid extra for delivery in set window but it was delivered hours before. When I fed back to them they offered my a gift card for £7.50 that only lasted a few weeks. Disappointing when you spend £160+ on a cake.”

Helpful Report

Posted 6 months ago

Hi Lesley! We are happy to confirm you received a £14.99 voucher, which is active during the year. As you have 4 active accounts, we are kindly asking you to double-check all the associated email addresses, and if possible, please reconsider your review on this platform. Once again, please accept our apologies as your parcel was delivered earlier by around 1 hour, instead of your selected timeslot.

Posted 6 months ago

“First time ordering from you due to my daughter's cows milk and soya allergy. Cake arrived promptly and packaged well. Cake looked amazing and icing tasted great, however unfortunately the sponge cake itself was very dry and don't feel it was very fresh. Which was such a shame, my daughter had one slice but it was just not edible. Gutted as we heard such good things about your company and shared with my 14k followers on Instagram. I however did not share our disappointment, as I wanted to feedback to yourselves first before sharing negativity, as we may have been unlucky. We regularly eat vegan cakes and never had one that we've been unable to eat like this one. Look forward to hearing back. My email is lucyharvey7@hotmail.co.uk. Instagram account mumma.of.emrys.and.morwenna Many thanks Lucy”

Helpful Report

Posted 7 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 6 months ago

“Ordered on-line but the delivery didn’t arrive on the date I ordered it for slightly disappointing”

Helpful Report

Posted 7 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 7 months ago

“Beautiful presentation. A lovely looking cake. Alas the flavours and textures were not as good as the appearance. Claggy. Disappointing considering the cost. Will stick to Waitrose vegan next time at 1/4 of the price.”

Helpful Report

Posted 7 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 7 months ago

“Delivery on time but cake quality not great”

Helpful Report

Posted 7 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 7 months ago

“Tasty, but could have got the same quality for a third of the price elsewhere”

Helpful Report

Posted 7 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 7 months ago

“Presentation for birthday cupcakes was spoilt by the upside down delivery.”

Helpful Report

Posted 7 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 7 months ago

“My issue is with delivery of the Brownies. I received a random picture of someone receiving the item , no idea who that was. The box was rammed through the letter box & they were all squashed . They had been advised to leave outside the front door. I had let you know , shortly after the delivery date but never had a response .”

Helpful Report

Posted 7 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 7 months ago

“Cake and cupcakes were not fresh. Flavour ok but very disappointing for the price”

Helpful Report

Posted 8 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 7 months ago

“Good service. Order delivered as described. Kept customer informed at all stages. Needed a keep cool item in product as item had melted and spoilt in transit. Afternoon Tea at Home product not worth money. Contrast to husbands earlier order for my birthday lemon cake which was perfect!”

Helpful Report

Posted 8 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 8 months ago

“I'm unhappy to day as the cake was bought for my wedding day I was deeply disappointed with the quality. I the sponge was a disappointment.”

Helpful Report

Posted 8 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 8 months ago

“The cake was tasty and appreciated when it was eaten but the courier C&S use was pretty dire, no way to pick the delivery time, left it at a pickup location - their choice not mine - that the recipient couldn’t get to for days. Only for that reason, I won’t be buying for delivery again. Which is a real shame, TBH.”

Helpful Report

Posted 8 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 8 months ago

“Nice idea to have afternoon tea delivered, but the quality wasn't great.”

Helpful Report

Posted 8 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 8 months ago

“The cake was too dry and sweet. Disappointed.”

Helpful Report

Posted 8 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 8 months ago

“Disappointed with the product and price but delivery was acceptable.”

Helpful Report

Posted 9 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 9 months ago

“The product itself is fairly good but a bit overpriced, especially in comparison with some other market products. The biggest criticism I have however is the cost of the delivery which I find to be extortionate. I'm sure there are many other courier companies out there that could other than the rip off merchants you use now”

Helpful Report

Posted 9 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 9 months ago

“All went well with the delivery time and presentation of the box. Indeed the packaging is excellent at ensuring the treats remain fresh and looking good. The reason for low star rating is that we didn't like the biskies. Of the 12 guests, only 2 people liked the biskies. The texture and how sweet they are (i.e. not really any complex flavours, just far too sweet) weren't great and I was left underwhelmed. I appreciate that when you try something new, you never know if you'll like it, but for £50+ this was very disappointing. Assumed the flavours would be more pronounced and that each biskie would have a crunch or some variety in texture. Would not recommend Biskies to adults. Given how well Cutter and Squidgy is regarded, I have to believe their other treats are better than the biskie.”

Helpful Report

Posted 9 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 9 months ago

“I've ordered twice and both times there's been mistakes with order. The order date (both times), the delivery address and a missing gift note. I am 100% sure I correctly inputted the info both times. Mistakes were promptly rectified by C&S after I placed the order and saw the incorrect details so all was well from then but I couldn't recommend for this reason.”

Helpful Report

Posted 9 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 9 months ago

“Most of our Vegan Cream Tea delivery was nice, but the vegan cream tasted ‘off’ and we couldn’t eat it.”

Helpful Report

Posted 9 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 9 months ago

“The cake looked really, really nice. The taste was awful. Way too sweet and the texture odd and very dry . I had No other option since I needed a gluten free cake but I was very dissapointed especially for the price paid. Sorry, but I wouldn’t recommend.”

Helpful Report

Posted 9 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 9 months ago

Cutter and Squidge is rated 4.6 based on 17,209 reviews