Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 18,993 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 18,993 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 7th March 2026

1940

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very much not recommended: the delivery service completely failed and not delivered the birthday cake at all; the customer servive team responded that the delivery slot is not guaranteed (though it was stated to be within 12 hours of selected day) and offered 'free of charge' redelivery (quite a joke). Requested full refund and would not order again.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your feedback. We’re very sorry that your cake wasn’t delivered as expected. For safety reasons, our cakes can only remain in transit for 48 hours, ensuring every order is fresh and safe to enjoy 🍰. As you preferred not to receive a replacement, our team issued a full refund, and we’re glad we were able to support you in that way. Customer Experience Team 🍰

Posted 5 days ago

“Cake disappointing as described above.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your feedback. We’re sorry to hear this cake didn’t meet your expectations 🍰. Please do get in touch at hello@cutterandsquidge.com if you’d like to share more — we’re always happy to listen and see how we can support you 💛. Customer Experience Team 🍰

Posted 5 days ago

“Good website. Easy to use and delivered on time”

Helpful Report

Posted 3 weeks ago

“Very reliable service! Fun, tasty, gorgeous. I always look forward to anything from Cutter and Squidge. And I just love the afternoon tea recipes book. I return to it often. Much love!”

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Posted 3 weeks ago

“Easy to order and great delivery.”

Helpful Report

Posted 3 weeks ago

“Thank you for your free delivery. I was able to send my daughter a birthday cake. She lives in England and we live in the US.”

Helpful Report

Posted 3 weeks ago

“Terrible experience and worse customer service experience”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your feedback. We’re very sorry to hear that your experience didn’t meet the standards we aim for. Please do get in touch with us at hello@cutterandsquidge.com so we can understand more and see how we can best support you. Customer Experience Team 🍰

Posted 5 days ago

“Another delicious delivery from Cutter and Squidge”

Helpful Report

Posted 3 weeks ago

“Delivered perfect and exactly on time. Cake itself was nice but a bit dry and quite sickly and I’ve got a very sweet tooth! Don’t think I would buy this cake again but it hasn’t put me off buying a different cake in the future as service was great.”

Helpful Report

Posted 3 weeks ago

““Delicious” “phenomenally good” were just a couple of the responses when asked!”

Helpful Report

Posted 3 weeks ago

“Not a great experience at all, the delivery was wrong and sent to a completely different house , I tried to call and they told me to call their customer service who never picked up (bearing in mind this is literally in the dead of day at 2pm ) , tried many times to no avail. I had to end up looking at all the doors on the road to find that it was dropped four doors down .”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your feedback. We’re very sorry to hear that your delivery ended up at the wrong address. This is certainly not the experience we want for our customers. Please always get in touch with us at hello@cutterandsquidge.com — we’re here to help and make things right. Customer Experience Team 🍰

Posted 5 days ago

“Yum! It had taste,lovely decoration and arrived in good condition🙂”

Helpful Report

Posted 3 weeks ago

“The cake arrived frozen. I thought I was buying a fresh cake. It also arrived late. We were not able to eat the cake until late on my son’s birthday. Very disappointed. I explained the cake was frozen but no refund Amir justifies explanation. This does not feel in the spirit of Veganism as I know it. Mistakes happen but just accept it was not good enough. Also we feel the ingredients unnecessarily complicated.”

Helpful Report

Posted 3 weeks ago

“My one & only regular stops throughout the year for every little celebration. Brilliant service & Great choice of cakes”

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Posted 3 weeks ago

“Fantastic cake and excellent service”

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Posted 3 weeks ago

“Unfortunately the first box went missing, Cutter and Squidge were amazing they replaced the order and were so helpful and obliging. Definitely one of the best companies I’ve had the pleasure of dealing with. Highly recommend.”

Helpful Report

Posted 3 weeks ago

“Great company. Items were packed well and gave the birthday recipient a special moment. Will definitely be ordering again.”

Helpful Report

Posted 3 weeks ago

“Sent as a gift. The person was very impressed with the packaging and enjoyed every single one of the brownies!!!”

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Posted 3 weeks ago

“Always delivers the best treats for special occasions.”

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Posted 3 weeks ago

“Arrived when specified looked pretty in the box But much much to sweet, didn’t taste nice, all 3 of us had a different one. Sorry but the rest will be thrown away.”

Helpful Report

Posted 3 weeks ago

Cutter and Squidge is rated 4.6 based on 18,993 reviews