Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 18,663 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 18,663 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 13th December 2025

MONTSERRAT PEÑA VILLELA

Cutter and Squidge 5 star review on 9th December 2025

1918

Anonymous

Anonymous // 01/01/2019

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“Always love shopping here the service is impeccable, timely and very responsive”

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Posted 1 month ago

“Excellent service”

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Posted 1 month ago

“Great gift, would highly recommend”

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Posted 1 month ago

“The order arrived well packaged, safe and no issues, they delivered on time and the cake was amazing.”

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Posted 1 month ago

“Great service. Highly recommend!”

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Posted 1 month ago

“Lovely small business. Delicious cakes.”

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Posted 1 month ago

“Very efficient from ordering to delivery. Cake absolutely delicious.”

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Posted 1 month ago

“Great delivery and updates, beautiful presentation and packaging, amazing cakes and nice variety of flavours. Would 100% recommend the Passionfruit and Pistachio Cake, Victoria Strawberry Sponge Cake and Raspberry and Elderflower Cake!!! 10/10”

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Posted 1 month ago

“Delivery driver sent it to the wrong address i nearly had a heart attack 😳 I then called customer service and a lovely lady helped me track the parcel. Birthday surprise did not go to disaster. Unfortunately the cake had a odd taste i cant explain what it was but left a odd taste. Not sure if the rose petals were edible 🤔”

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Posted 1 month ago

Thank you for sharing your experience. We’re glad our team were able to help track the parcel and ensure your birthday surprise didn’t go to disaster! The rose petals are indeed edible, and we’re sorry to hear the cake didn't deliver the magic we aim to offer. Please get in touch with us at hello@cutterandsquidge.com so we can look into this and make things right — we love supporting our customers and want every treat to be a delight. — The Cutter & Squidge Team 🍰

Posted 4 weeks ago

“Item came when expected packaged well and all with free delivery as well excellent”

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Posted 1 month ago

“I can’t comment on the order items directly as they were a gift (but we did try the vegan brownies and they were delightful as a non-vegan!!) The gift recipient was very pleased with the variety of vegan treats they received. The one thing I would like to praise is the customer service. There was an issue with the delivery with the tracking showing the order had been incorrectly refused (courier issue not a sender issue) so the goods were being returned to sender. I called and informed them this was a mistake, and they immediately issued a new order to be delivered the next day - which thankfully did arrive! They weee very helpful and I was very impressed with their customer service. So thank you!!”

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Posted 1 month ago

“A great company everything arrived and was packaged as promissed and the product looked exactly as expected.”

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Posted 1 month ago

“The website was easy to navigate. A nice selection of special occasion offerings.”

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Posted 1 month ago

“Thank you for delivering the hamper on 19th October. It was for my brother's birthday. The entire family enjoyed the treats. I always turn to Cutter and Squidge for these occasions. I appreciate especially all the different dietary requirements you take care of such as halal and non-alcoholic ingredients. Thank you for the inclusive and timely service you provide.”

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Posted 1 month ago

“The website is easy to use. Product descriptions are thorough and delivery was very quick”

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Posted 1 month ago

“My brownies were somehow not sent out. This happens, and would not have been not a big deal; however, when I emailed asking where they were and explaining that I’d checked the tracking and they were well beyond a reasonable postage delay, I got a vapid GenAI response that did not address any of my points (because it can’t, because it doesn’t _understand_ anything), told me incorrect information, and left me - frankly - fuming. I had to then phone up to speak to a human to get the brownies re-sent, which they finally were. The fact you used a garbage GenAI system to provide customer “service” wasted my time, was a moral injury to me, and is a red flag for using your company again.”

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Posted 1 month ago

Thank you for your feedback, and I’m really glad our team were able to help as soon as you spoke with us. I’m sorry that our AI support added frustration — it’s really just our little digital concierge, here to offer immediate help by checking tracking, order details, and anything clear and factual. But sometimes it can miss a crumb (it is a robot, after all!), and that’s when one of our humans steps in. I’ve reviewed your interaction, and the information provided was based on the tracking data available, and your ticket was passed to a human agent right away. Still, I completely understand how it felt in the moment, and I’m sorry for the stress it caused. We appreciate your feedback as we continue improving how our human team and digital tools work together. — The Cutter & Squidge Team

Posted 1 month ago

“Ordered a tiramisu cake and personalized chocolate disc for my husbands birthday. The cake was absolutely gorgeous. I was a little worried about it being damaged in transit but needn’t have as it came so well boxed and in perfect condition. I accidentally chose the wrong delivery information and this was quickly rectified with a real person (after a bit of a chat with the AI 🤖!) Would definitely order again in future”

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Posted 1 month ago

“Cutter and Squidge have a great selection at affordable prices, I personally love the fast delivery, and accommodation to different dietary requirements.”

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Posted 1 month ago

“This was a perfect leaving treat for a staff member at one of my suppliers. She was thrilled with them and said they were delicious!”

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Posted 1 month ago

“Didn’t get delivery of my order on my son birthday which is really disappointed”

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Posted 1 month ago

We’re very sorry to hear about the disappointment caused. We’ve checked your order and our records show that the cake was delivered on the nominated date and received by your son’s student living reception. We haven’t received any previous contact from you, so please do get in touch with us at hello@cutterandsquidge.com so we can review this further and ensure everything is resolved. — The Cutter & Squidge Team 🍰

Posted 4 weeks ago

Cutter and Squidge is rated 4.6 based on 18,663 reviews