Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 19,372 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 19,372 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Cutter and Squidge 5 star review on 6th June 2026

1950

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well packaged and informative updates on delivery.”

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Posted 4 weeks ago

Thank you for your lovely feedback 💕 We’re so pleased to hear your order arrived well packaged and that the delivery updates kept you informed every step of the way ✨ Providing a smooth and stress free experience is always our goal 💛 Hope to treat you again soon 🎉

Posted 3 weeks ago

“Easy ordering, arrived as and exactly when promised, excellent communication.”

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Posted 4 weeks ago

Thank you for your lovely feedback 💕 We’re so pleased to hear the ordering process was easy, the delivery arrived exactly when promised, and that our communication kept you well informed throughout ✨ Your kind words mean a lot to our team 💛 Hope to see you again soon 🎉

Posted 3 weeks ago

“Great service as always. Beautifully fresh cake with clear instructions on how to store it.”

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Posted 1 month ago

Thank you for your continued support and lovely feedback 💕 We’re delighted to hear you enjoyed another beautifully fresh cake and found the storage instructions clear and helpful ✨ It’s wonderful to know we could deliver the service you’ve come to expect from us 💛 We look forward to baking for you again soon 🎉

Posted 3 weeks ago

“Efficient ordering and delivery.”

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Posted 1 month ago

Thank you for your lovely feedback 💕 We’re so pleased to hear you found the ordering and delivery process efficient and smooth ✨ Your kind words mean a lot to our team 💛 Hope to see you again soon 🎉

Posted 3 weeks ago

“Lovely selection to choose from something for everyone id say”

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Posted 1 month ago

Thank you for your lovely feedback 💕 We’re so pleased to hear you enjoyed the wide selection of treats available ✨ We always aim to have something for everyone to enjoy 💛 Hope to tempt you again soon 🎉

Posted 3 weeks ago

“Late order Friday afternoon for Monday delivery. No problem at all. Delivered in time. Content tasty. we enjoyed over two days!”

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Posted 1 month ago

Thank you for your lovely review 💕 We’re so pleased to hear your last minute order arrived on time and was enjoyed over the whole weekend ✨ It’s wonderful to know everything was tasty and delivered exactly as needed 💛 Hope to treat you again soon 🎉

Posted 3 weeks ago

“An utter shambles of an experience which I will not be repeating again. Firstly, every single correspondence you’ve sent has been addressed to the recipient not me, the sender, you can’t even get my name right. I had to place the same order 3 times before you got it right. The entire process took over a week to resolve, I was only ordering brownies!!! First order didn’t have any tracking updates, second order was processed incorrectly so never made it through to a courier and the final order was the only one that worked! By the time the order arrived it missed the key date for the celebration despite me ordering it well in advance. No idea how the brownies tasted but the whole process was very frustrating!!”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback 💛 We’re truly sorry to hear how frustrating this experience was for you and completely understand your disappointment following the multiple delivery issues and delays. We would like to clarify that the name used in our correspondence is automatically linked to the name entered on the account at the time of ordering. In this case, the recipient’s name had been entered in place of the sender’s details, which is why our communications were addressed incorrectly. Unfortunately, the first order was not scanned correctly by Royal Mail and was effectively lost within their network. As soon as this became clear, we arranged a free of charge replacement which was dispatched via Royal Mail and successfully delivered within 3 days of dispatch. In addition to this, we also proactively arranged a third replacement order via DPD to help ensure the recipient received the gift as quickly as possible, which arrived on the same day as the Royal Mail replacement ✨ We completely appreciate that this was still far from the seamless experience you expected, especially for a gift ordered well in advance, and we are very sorry for the frustration caused throughout the process 💛

Posted 3 weeks ago

“Cutter and Squidge has become my go to gift!! As Mum , relatives and neighbors have reached their golden years. Their greatest joy is to share a delicious cake or afternoon tea with the people they love the most. Cutter and Squidge meets their request every time. Thank you!!”

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Posted 1 month ago

This is such heartwarming feedback, thank you so much 💕 We’re truly honoured to have become your go to gift for so many special moments and celebrations ✨ It’s wonderful to hear our cakes and afternoon teas continue to bring people together 💛 Thank you for your continued support, and we look forward to helping create many more happy memories 🎉

Posted 3 weeks ago

“Bought for daughter-in-law as part of Birthday present she said they were delicious, all the family enjoyed them!! . Only issue was delivery was a day later than stated.”

Helpful Report

Posted 1 month ago

Thank you for your lovely feedback 💕 We’re so pleased to hear the birthday gift was enjoyed by your daughter-in-law and the whole family ✨ We’re sorry the delivery arrived later than expected, but we really appreciate your understanding 💛 Thank you again for choosing Cutter & Squidge for such a special occasion 🎉

Posted 3 weeks ago

“Would not use”

Helpful Report

Posted 1 month ago

We’re truly sorry to hear this experience left you feeling this way 💛 As mentioned previously, we did refund the delivery charge ahead of the delayed delivery and have raised the handling concerns directly with DPD for investigation. We also understand your comments regarding the condition and quality of the cake, and while we were not contacted directly about this after delivery, we would still welcome the opportunity to look into things further for you. Please feel free to contact us at hello@cutterandsquidge.com with any additional details or photos so we can review this properly and work towards resolving the matter ✨

Posted 3 weeks ago

“5 Star service. Cannot fault them.”

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Posted 1 month ago

Thank you so much for your lovely feedback 💕 We’re delighted to hear you had such a positive experience with us ✨ “Cannot fault them” truly means the world to our team 💛 Hope to treat you again very soon 🎉

Posted 3 weeks ago

“Everything perfect for a wonderful surprise.”

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Posted 1 month ago

Thank you for your lovely feedback 💕 We’re so pleased to hear everything was perfect and helped create such a wonderful surprise ✨ It’s always lovely to know our treats helped make someone’s day extra special 💛 Hope to help with another surprise again soon 🎉

Posted 3 weeks ago

“All went smoothly with ordering and delivery and the cake was delicious.”

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Posted 1 month ago

Thank you for your lovely feedback 💕 We’re so pleased to hear everything went smoothly from ordering through to delivery ✨ It’s wonderful to know you enjoyed the cake too 💛 Hope to bake for you again soon 🎉

Posted 3 weeks ago

“Absolutely amazing”

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Posted 1 month ago

Thank you so much for your lovely review 💕 Short and sweet, but exactly what we love to hear ✨ We’re so pleased you had such an amazing experience 💛 Hope to treat you again soon 🎉

Posted 3 weeks ago

“Have you used cutter and squidge a few times and I have always been impressed.”

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Posted 1 month ago

Thank you for your continued support 💕 We’re so happy to hear you’ve been consistently impressed with your experiences at Cutter & Squidge ✨ Loyal customers like you mean the world to us 💛 We look forward to treating you again very soon 🎉

Posted 3 weeks ago

“Very efficient to deal with. I found the ordering process very easy.”

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Posted 1 month ago

Thank you for your lovely feedback 💕 We’re so pleased to hear you found the ordering process easy and everything efficient from start to finish ✨ Your kind words mean a lot to our team 💛 Hope to see you again soon 🎉

Posted 3 weeks ago

“Make amazing cakes and get Dpd to leave upside down in a hall”

Helpful Report

Posted 1 month ago

Thank you for your feedback 💛 We’re really pleased to hear you enjoyed the cakes, though we’re very sorry to hear the parcel was left upside down during delivery. We understand how frustrating this can be. We’ll be sure to share this feedback with our courier partners as handling standards are incredibly important to us ✨ Thank you again for taking the time to leave a review.

Posted 3 weeks ago

“A great company , totally reliable with an amazing range of products”

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Posted 1 month ago

Thank you so much for your lovely feedback 💕 We’re delighted to hear you enjoyed your experience with us ✨ Your support means a lot to the whole team 💛 Hope to treat you again very soon 🎉

Posted 3 weeks ago

“Incredible cake and service. Thank you for making the birthday so special”

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Posted 1 month ago

Thank you for such a lovely review 💕 We’re so pleased to hear both the cake and service helped make the birthday extra special ✨ Your kind words truly mean a lot to our team 💛 Hope we can help celebrate again soon 🎉

Posted 3 weeks ago

“For my first order the lemon and blueberry cake and some brownies for friends birthday lunch. The cake worked perfectly as a dessert was so light and flavoured. Went back for seconds and the brownies were delicious they dident last long will definitely order again.”

Helpful Report

Posted 1 month ago

Thank you for such a lovely review 💕 We’re delighted to hear the lemon and blueberry cake was such a hit and made the perfect dessert ✨ It’s wonderful to know the brownies disappeared quickly too 💛 We really appreciate your support and look forward to baking for you again soon 🎉

Posted 3 weeks ago

Cutter and Squidge is rated 4.6 based on 19,372 reviews