Cutter and Squidge Reviews

Name: Cutter and Squidge
Address: 2 amalgamated Drive, London, London
Rating: 4.61

4.6 Rating 19,547 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 19,547 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Cutter and Squidge 5 star review on 2nd August 2026

1955

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As above, the recipient loved them. As the sender, I was expecting a notification that they had been delivered but I didn't get one.”

Helpful Report

Posted 4 weeks ago

Thank you for taking the time to share your feedback 💕 We’re delighted to hear the recipient loved their gift ✨ That’s exactly what we hope for with every order. We’re sorry to hear you were expecting a delivery notification that never arrived. We completely understand how reassuring those updates are when you’re sending a gift to someone special, and we appreciate you bringing this to our attention 💛 We can confirm that the DPD tracking link was sent to your email address when the order was dispatched. This is where the delivery updates would take place. Your feedback is incredibly valuable, and we’ll be sure to share it with our team as we continue to improve the gifting experience for our customers. Thank you for choosing Cutter & Squidge. We hope to help you send many more thoughtful gifts in the future 🎁💕

Posted 2 weeks ago

“Nice and crumbly”

Helpful Report

Posted 4 weeks ago

Thank you for your lovely reviews 💕 We’re delighted to hear you enjoyed our Earl Grey Lemon Shortbread and loved their beautifully crumbly texture ✨ Knowing they’ve become your favourite biscuits and that you’re already looking forward to buying more means so much to our bakery team 💛 Thank you for your wonderful support and for choosing Cutter & Squidge. We can’t wait to treat you again soon 🍋🍪💕

Posted 2 weeks ago

“Easy ordering and fantastic fast delivery”

Helpful Report

Posted 4 weeks ago

Thank you for your wonderful reviews 💕 We’re delighted to hear you found our ordering process quick and easy, and that your delivery arrived so promptly ✨ It’s fantastic to know your thoughtful gift was so well received and that we've made sending delicious treats simple and stress-free 💛 Thank you for your continued support and for choosing Cutter & Squidge. We look forward to helping you send many more special surprises in the future 🎁🍫💕

Posted 2 weeks ago

“Very disappointed. I ordered a birthday cake for my husband’s birthday and specifically requested the message “Happy Birthday Love,” but it wasn’t written on the cake. The cake also arrived damaged and looked nothing like the pictures on the website. This was the worst delivery service I’ve ever experienced and it completely ruined our special day. I would not recommend this service.”

Helpful Report

Posted 4 weeks ago

Thank you for taking the time to share your feedback. We’re truly sorry to hear your experience didn’t meet your expectations, especially for such an important birthday celebration. 💕 We’re sorry to hear the cake arrived damaged and that it wasn’t the presentation you were hoping for. This is certainly not the standard we aim to provide. 💛 Regarding the birthday message, we've checked your order and can see that no personalisation message was added during the ordering process, which is why the cake was produced without a personalised chocolate disc. We’d really appreciate the opportunity to investigate the condition of the cake and work towards a resolution, as we haven’t received any contact from you regarding this order. Please get in touch with our Customer Care team at hello@cutterandsquidge.com with your order details, and we’ll be happy to look into this for you. Thank you again for your feedback, and we hope to have the opportunity to put things right. 💕

Posted 2 weeks ago

“Delicious cakes and excellent customer service, as always!”

Helpful Report

Posted 4 weeks ago

Thank you for such a wonderful review 💕 We’re delighted to hear you continue to enjoy our delicious cakes and the customer service you receive ✨ Knowing you can rely on us time and time again means so much to our team, and your continued support is one of the greatest compliments we could receive 💛 Thank you for choosing Cutter & Squidge. We look forward to baking for you again soon 🎂🎉💕

Posted 2 weeks ago

“Delicious cakes, a bit on the pricey side but worth it for the quality.”

Helpful Report

Posted 4 weeks ago

Thank you for taking the time to share your feedback 💕 We’re delighted to hear you enjoyed our cakes and felt the quality made them worth the treat ✨ We appreciate your honest comments regarding the price. We work hard to use premium ingredients and handcraft each of our bakes fresh to order, so it’s especially rewarding to know you felt the quality reflected that 💛 Thank you for your kind words and for choosing Cutter & Squidge. We hope to bake for you again soon 🎂💕

Posted 2 weeks ago

“Items arrived with ice packs to keep them. The cinammon swirl cookie bites are delicious and the cake was well received by the birthday girl. Great service and product.”

Helpful Report

Posted 4 weeks ago

Thank you for such a lovely review 💕 We’re delighted to hear your order arrived perfectly chilled with our cooling packs and that everything reached you in great condition ✨ It’s wonderful to know the Cinnamon Swirl Cookie Bites were delicious and that the birthday girl loved her cake. Helping make celebrations extra special is exactly what we strive for 💛 Thank you for your kind words about our products and service, and for choosing Cutter & Squidge. We look forward to baking for you again soon 🎂🍪💕

Posted 2 weeks ago

“Great service both prior to ordering a once ordered. Very efficient informative and very helpful.”

Helpful Report

Posted 4 weeks ago

Thank you for your wonderful reviews 💕 We’re absolutely delighted to hear you had such a positive experience with Cutter & Squidge from start to finish ✨ It’s fantastic to know our customer care team could provide prompt, informative, and helpful support both before and after you placed your order, and that your celebration cake arrived safely, looked beautiful, and tasted amazing 💛 Thank you for your kind words and for trusting us with such a special occasion. We truly appreciate your support and look forward to helping you celebrate many more memorable moments in the future 🎂💕

Posted 2 weeks ago

“Quick delivery and tasty goodies!”

Helpful Report

Posted 4 weeks ago

Thank you for your lovely review 💕 We’re delighted to hear your order arrived quickly and that you enjoyed all the tasty treats ✨ Providing delicious goodies alongside fast, reliable delivery is exactly what we strive for, so your kind words mean so much to our team 💛 Thank you for choosing Cutter & Squidge. We look forward to treating you again soon 🎂🍪💕

Posted 2 weeks ago

“Great service - lovely choice of 2 vegan cakes or vegan brownies. I was fully informed of the progress of my ordered from the initial placement up to delivery. I can’t fault them!”

Helpful Report

Posted 4 weeks ago

Thank you for such a wonderful review 💕 We’re delighted to hear you enjoyed our vegan range and found it easy to choose between our vegan cakes and brownies ✨ It’s especially lovely to know you felt well informed throughout your order, from the moment you placed it right through to delivery. Providing clear communication alongside delicious treats is exactly what we strive for 💛 Thank you for your kind words and support. We look forward to baking for you again soon 🌱🎂💕

Posted 2 weeks ago

“Simply amazing”

Helpful Report

Posted 4 weeks ago

Thank you for your wonderful review 💕 We’re delighted to hear you had such an amazing experience with Cutter & Squidge ✨ Your kind words mean so much to our team and inspire us to keep creating delicious treats and memorable moments for our customers 💛 Thank you for your support, and we look forward to treating you again soon 🎂🎉💕

Posted 2 weeks ago

“ordered online and was very satisfied with both the service and the delivery. The item was well packaged with cooling bag and arrived in perfect condition. I would highly recommend this seller.”

Helpful Report

Posted 1 month ago

Thank you for such a lovely review 💕 We’re delighted to hear you were so pleased with both our service and delivery ✨ It’s wonderful to know your order arrived in perfect condition and that our cooling bags and packaging gave you confidence that your treats would arrive fresh and ready to enjoy 💛 Thank you for your kind recommendation and for choosing Cutter & Squidge. We look forward to baking for you again soon 🎂🎉💕

Posted 2 weeks ago

“Bought for a 'thank you' gift for friends, they were very pleased with the quality of the product. I was please with the ease of finding the right gift and the whole experience from timescales to communications.”

Helpful Report

Posted 1 month ago

Thank you for such a lovely review 💕 We’re delighted to hear your gift was so well received and that your friends were pleased with the quality of the treats ✨ It’s wonderful to know you found it easy to choose the perfect gift and that you had such a positive experience from ordering through to our communication and delivery 💛 Thank you for choosing Cutter & Squidge to help you say "thank you." We hope to help you create many more thoughtful moments in the future 🎁💕

Posted 2 weeks ago

“It's ok, not much communication. delivery it's on time.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback 💕 We’re pleased to hear your order arrived on time ✨ We’re sorry, however, that you felt there could have been better communication throughout your order. We know how important it is to keep our customers informed every step of the way, and we appreciate you bringing this to our attention 💛 Your feedback is incredibly valuable, and we’ll be sure to share your comments with our team as we continue to improve our customer experience. Thank you again for choosing Cutter & Squidge, and we hope to provide you with an even better experience in the future. 💕

Posted 2 weeks ago

“Delivery was quick and easy because of the letterbox size. A convenient and easy way to send amazing brownies.”

Helpful Report

Posted 1 month ago

Thank you for such a lovely review 💕 We’re delighted to hear our letterbox brownies made gifting so quick, easy, and convenient ✨ It’s wonderful to know the letterbox-friendly packaging made delivery hassle-free and that you found them to be such an easy way to send a thoughtful gift. We're especially pleased to hear you thought the brownies were amazing 💛 Thank you for choosing Cutter & Squidge. We look forward to helping you send many more delicious surprises in the future 🎁🍫💕

Posted 2 weeks ago

“Your team should be proud!”

Helpful Report

Posted 1 month ago

Thank you for such a wonderful review 💕 Your kind words truly made our day! Knowing you feel our team should be proud means so much to everyone here at Cutter & Squidge ✨ We’ll be sure to share your lovely feedback with our bakers and customer care team, who work hard to create delicious treats and memorable experiences for every customer 💛 Thank you for your amazing support. We look forward to baking for you again soon 🎂🎉💕

Posted 2 weeks ago

“The Cake Bucket was taken for a visit to the grandchildren. They whooped with delight when they opened the box, and it was difficult to restrain their excitement as they scooped out spoonfuls of chocolately deliciousness! Totally yummy cake/pudding. Would certainly treat ourselves and family to another as soon as the occasion arises.”

Helpful Report

Posted 1 month ago

Thank you for such a heartwarming review 💕 We’re absolutely delighted to hear the Cake Bucket was such a hit with your grandchildren! ✨ Imagining their excitement as they opened the box and tucked into spoonfuls of chocolaty deliciousness truly made us smile. Creating treats that bring families together and make special moments even sweeter is exactly why we love what we do 💛 We’re thrilled to hear you’ll be treating yourselves and your family again when the next occasion comes around. Thank you for your wonderful support, and we can’t wait to bake for you again soon 🎂🍫💕

Posted 2 weeks ago

“Just the place for exceptional cakes which feel made just for you”

Helpful Report

Posted 1 month ago

Thank you for such a wonderful review 💕 We’re delighted to hear you think of Cutter & Squidge as the place for exceptional cakes ✨ Creating handcrafted cakes that feel personal and make every celebration extra special is exactly what we strive for, so your kind words truly mean the world to our team 💛 Thank you for your amazing support. We look forward to baking for you again soon 🎂🎉💕

Posted 1 month ago

“Delicious cakes and great loyalty program. Always delivered and packaged well with cooler bags etc.”

Helpful Report

Posted 1 month ago

Thank you for such a lovely review 💕 We’re delighted to hear you enjoy our delicious cakes and are making the most of our loyalty programme ✨ It’s especially wonderful to know your orders always arrive well packaged with our cooling bags, giving you confidence that your treats will arrive in perfect condition 💛 Thank you for your continued support and for choosing Cutter & Squidge time and time again. We look forward to baking for you again soon 🎂🎉💕

Posted 1 month ago

“The family and recipient of this cake were extremely pleased with the packaging, delivery, appearance and taste of this cake. I will certainly order again .”

Helpful Report

Posted 1 month ago

Thank you for such a wonderful review 💕 We’re delighted to hear the recipient and their family were so pleased with every aspect of the experience, from the packaging and delivery to the appearance and taste of the cake ✨ Knowing we could help make such a special occasion memorable means so much to our team, and we're thrilled to hear you'll be ordering from us again 💛 Thank you for your kind words and continued support. We can't wait to bake for you again soon 🎂🎉💕

Posted 1 month ago

Cutter and Squidge is rated 4.6 based on 19,547 reviews