Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 18,993 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 18,993 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Write Your review

Tell us how Cutter and Squidge made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cutter and Squidge 5 star review on 7th March 2026

1940

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptionally terrible customer service!”

Helpful Report

Posted 1 month ago

We’re really sorry to hear this. We always aim to provide the best service possible and really appreciate you sharing your thoughts. Please do get in touch at hello@cutterandsquidge.com if there’s anything more we can do to support you. Customer Experience Team 🍰

Posted 3 weeks ago

“Amazing service, they were ordered and delivered within 24 hours, will definitely use again”

Helpful Report

Posted 1 month ago

“Best cake shop ever!!! cutter and Squidge customer service is excellent. They responded to all my messages giving me assurance on how the cake would be delivered. If you haven’t had the cakes from Cutter & Squidge, you haven’t lived.”

Helpful Report

Posted 1 month ago

“Quick simple ordering and delivery”

Helpful Report

Posted 1 month ago

“Never got to taste any of them!! Extremely disappointed with my recent order from Cutter & Squidge. I sent this as a Christmas gift to friends, but the parcel arrived with a large tear in the box. Worse still, both packets of biscuits inside had already been opened and items consumed. Because we couldn’t guarantee the safety of the food or ensure it hadn't been tampered with, my friends had to destroy the entire contents. While the company offered a reorder, I declined; I didn’t want to risk the same thing happening again during the holidays. I requested a full refund. A very upsetting experience for what was supposed to be a festive treat.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback. We’re really sorry this experience didn’t hit the mark, and we did our best to resolve things at the time. You’re always very welcome to get in touch at hello@cutterandsquidge.com if there’s anything more we can do to support you. 💛 Customer Experience Team 🍰

Posted 1 month ago

“Easy ordering. Prompt delivery. Nice brownies.”

Helpful Report

Posted 1 month ago

“Almost non-existent customer service. First line is useless AI agent that can’t actually resolves anything and just delays. After submitting a formal complaint I got a bland email than didn’t take on board any of my feedback and simply offered money off a future order. Your website has known issues both with submitting orders and loyalty points which you continue to ignore. When I pay £80+ for a personalised cake and your website fails to save the message would it really have been so hard to make a quick phone call and fix things rather than send the cake out with the disc and message missing?”

Helpful Report

Posted 1 month ago

Thanks for getting in touch! We’ve checked and your points have been reinstated 🎉. It looks like we didn’t get a response back from you, so please do have a peek in your email 📧. Our AI support is designed to give clear guidance and is always monitored and followed up by our team, which was the case here with your points reinstatement. If there’s anything else we can help with, please don’t hesitate to reach out at hello@cutterandsquidge.com 💌. Customer Experience Team 🍰

Posted 1 month ago

“Delicious and moist and very generous in size. 10 inch was enough for about 40 slices. Thoroughly enjoyed by everyone.”

Cutter and Squidge 5 star review on 9th February 2026

Helpful Report

Posted 1 month ago

“Great company! Lovely cakes”

Helpful Report

Posted 1 month ago

“Customer service is excellent.”

Helpful Report

Posted 1 month ago

“Great products and perefct handling. Slightly expensive, but worthwhile as a special treat.”

Helpful Report

Posted 1 month ago

“Easy to order, delivery was on time for a birthday. Cake was delicious, great stuff.”

Helpful Report

Posted 1 month ago

“I had a great experience purchasing cakes from Cutter & Squidge and would definitely use them again. That and they taste sooooooooo good! better then most generic cake/cupcake shops.”

Helpful Report

Posted 1 month ago

“Great option for cakes for parties/celebrations/gatherings. Order process is simple and the delivery has (for the times we've used it) always been on point.”

Helpful Report

Posted 1 month ago

“arrived on tome”

Helpful Report

Posted 1 month ago

“C&S have very good cakes overall, We have tried 4 different flavours, Lemon and Blueberry is the best one”

Helpful Report

Posted 1 month ago

“Professional, good communication, delicious product.”

Helpful Report

Posted 1 month ago

“Great service!”

Helpful Report

Posted 1 month ago

“I was very impressed by the service i received to replace a product which hadn't met the stated standard. The service received exceeded my expectations.”

Helpful Report

Posted 1 month ago

“I found the website quite difficult. I managed to send 2 boxes by mistake, when I tried to edit my message. I still don't know how it happened. I did contact Customer Services and they were helpful but couldn't cancel one of the orders. Wasn't a problem in the he end, as I knew my uncle would enjoy them, but I hadn't planned to spend double!”

Helpful Report

Posted 1 month ago

Cutter and Squidge is rated 4.6 based on 18,993 reviews