Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 18,484 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 18,484 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 30th October 2025

1915

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great gift for our grandparents, they loved it. Lovely packaging.”

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Posted 2 weeks ago

“Pretty disappointed with the haphazard delivery of the cake and flowers. Ordered a cake and bouquet to be delivered to my sister's apartment for the bouquet only for the cake to arrive a little battered up and packaged like an Amazon parcel which gave quite a poor impression. On the bright side, she said it tasted good which I'm glad about. In addition to that, the flowers I ordered alongside the cake came about two days late (despite the express shipping) and came in poor condition and lacklustre wrapping, nothing like the image on the website. Regretted paying money for the bouquet.”

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Posted 2 weeks ago

Thank you for taking the time to share your feedback. We are so sorry to hear that your experience didn’t feel as special as it should have. While we’re glad your sister enjoyed the cake, we completely understand how disappointing it must have been to receive the parcels in less than perfect condition. Our packaging is designed to protect the precious (and delicious!) contents during transit, and once the outer packaging is removed, you’ll find our signature orange Cutter & Squidge packaging inside. The flowers are dispatched separately from our Flower Studio, and although we do our best for both parcels to arrive together, there can occasionally be a short courier delay. The blooms are chosen at the perfect growth phase, so if a few stems arrived looking a little tired from their journey or with closed buds, they usually perk up beautifully after a trim and some fresh water, blooming fully over the next few days. We really appreciate you sharing your thoughts and will use your feedback to keep improving the experience for our customers. - Cutter & Squidge Team

Posted 2 weeks ago

“Had an issue with the delivery and my god-daughter ended up having to go to the store a few days later once it got sorted at Customer Service. Once she got the products she was happy with the quality. Thanks.”

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Posted 2 weeks ago

“Ordered the vegan brownies & mini cupcakes which were delicious & would fully recommend them”

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Posted 2 weeks ago

“Customer service was disappointing. I called them on 2 occasions about different issues, and to be fair there was probably not much they could do. But the lack of empathy and desire to help was noticeable.”

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Posted 2 weeks ago

Hi Amir, Thank you for taking the time to share your feedback. We’re really sorry to hear that your experience with our customer service team didn’t feel as warm or supportive as it should have. We always want our customers to feel heard and cared for, even when the options for resolving an issue are limited. If you’re happy to get in touch to share a bit more detail, we’d love the chance to help — you can reach us at hello@cutterandsquidge.com - Cutter & Squidge Team

Posted 2 weeks ago

“Love Cutter & Squidge!”

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Posted 2 weeks ago

“Always amazing brownies!”

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Posted 2 weeks ago

“Such a lovely vegan cake! Definitely in our top 3 of vegan cake suppliers!”

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Posted 2 weeks ago

“Easy to order gift with a wide range available. Easy to personalise.”

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Posted 2 weeks ago

“Excellent customer service, fast safe delivery. More than happy to recommend this company”

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Posted 2 weeks ago

“Very prompt delivery; great that they also narrowed down the delivery time”

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Posted 2 weeks ago

“Great seervice and fresh, tasty vegan cakes.”

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Posted 2 weeks ago

“Excellent service and value for money.”

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Posted 2 weeks ago

“Great service from order to delivery”

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Posted 2 weeks ago

“Prompt delivery and nicely packaged.”

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Posted 2 weeks ago

“Lovely cake, good delivery, well packaged with cooling packs. Will look to purchase my next cake from here.”

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Posted 2 weeks ago

“Great service.”

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Posted 2 weeks ago

“I love getting cakes from Cutter & Squidge. They are really well made, delicious, and I really appreciate being able to choose when they are delivered so I can sort the cake well ahead of time”

Cutter and Squidge 5 star review on 12th October 2025

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Posted 2 weeks ago

“This order was for my daughter’s boyfriend’s birthday. It was his first birthday not at home as he had just started uni. We paid for the morning delivery on the day of his birthday and unfortunately they did not arrive, a DHL delay. The surprise was spoiled. Similar thing happened to me October 2024 where I had ordered a birthday cake for my daughters party. Again it arrived 24 hours late. I had to go out and buy a Colin the Caterpillar. Cutter & Squidge customer service was excellent with there actually being a person you could call and talk to, very rare these days. So although C&S make excellent products there delivery provider lets them down. I am doubtful I would order for a special occasion from them again.”

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Posted 2 weeks ago

“The Cake was simply delightful — light, moist, and beautifully balanced in flavor. The presentation and packaging were equally impressive, making it a true treat in every way. ✨”

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Posted 2 weeks ago

Cutter and Squidge is rated 4.6 based on 18,484 reviews