“Very much not recommended: the delivery service completely failed and not delivered the birthday cake at all; the customer servive team responded that the delivery slot is not guaranteed (though it was stated to be within 12 hours of selected day) and offered 'free of charge' redelivery (quite a joke). Requested full refund and would not order again.”
Thank you for sharing your feedback. We’re very sorry that your cake wasn’t delivered as expected. For safety reasons, our cakes can only remain in transit for 48 hours, ensuring every order is fresh and safe to enjoy 🍰.
As you preferred not to receive a replacement, our team issued a full refund, and we’re glad we were able to support you in that way.
Customer Experience Team 🍰
