Hi Mobina,
Thank you for sharing this, and I’m really sorry to hear your candle wasn’t in the parcel. We completely understand how important those little details are, especially for a birthday moment. We didn’t hear from you at the time, so we weren’t aware anything was missing, but we’re always here and ready to help if something isn’t quite right.
Please pop us a message at hello@cutterandsquidge.com
and we’ll be more than happy to make this right for you.
Warmest wishes,
The Cutter & Squidge Team 🍰
I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.
I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.
Please check inside the clear front pouch, the candles are always in the clear front pouch.
