Hi there,
We’re sorry your cake didn’t meet your expectations. When you reached out, we asked for a photo and more details so we could investigate and offer a resolution, in line with our Terms & Conditions, but unfortunately we weren’t able to receive this information.
We carefully test every bake for quality, taste, and presentation, and provide warming/serving instructions to ensure cakes arrive ready to enjoy. We always review any batch concerns to maintain consistency.
We appreciate all feedback and are happy to assist when we have the details needed to help.
— The Cutter & Squidge Team
