Hi Debbie,
We’re really sorry to hear this.
All of our baked goods are made fresh with no artificial preservatives, so how they’re stored and served can make a real difference to texture and enjoyment. We do include a “how to enjoy” guide with our afternoon teas, as some items are best brought back to room temperature before serving, and scones benefit from a short warm-up in the oven.
That said, we’d never want anyone to be disappointed, and we’d really appreciate the chance to look into this properly for you. If you could contact us at hello@cutterandsquidge.com with your order details, our team would be very happy to help.
With thanks,
The Cutter & Squidge Team 💛
“My birthday tea was delicious, I thoroughly enjoyed all the treats.
The service was great also.
Couldn't be better. I brought this several times before and it never dissapoint.”
