“I ordered these for my daughters 40th Birthday they arrived a day late and where they had put a water pack it had leaked so the cakes were wet. It took me 4 emails to get a refund. I would not recommend this company.”
Thank you for taking the time to share your feedback with us 💛
We’re really disappointed to hear about your experience, especially as this was for such an important occasion. We understand how frustrating it must have been for the delivery to arrive late and for the contents to be affected in transit.
Your comments regarding both the packaging and the time taken to resolve your refund are incredibly important and will be shared with our team as we continue to review and improve our processes.
Thank you again for your feedback.
Thank you so much for your lovely review 💕
We’re so happy to hear your mini cupcake gift arrived on time and was beautifully packaged – and even better that they were enjoyed so much ✨
It means the world to us to be part of those thoughtful moments 💛
We hope to treat you again soon 🎉
“The cakes were lovely but unfortunately the instructions as to where to leave them that I left on your website were not followed and they were left outside in the cold and damp alleyway. I had requested they be left with a neighbour. This is disappointing.”
Thanks for sharing your feedback. We’re really glad you enjoyed the cakes, but we’re very sorry that the delivery instructions weren’t followed — we understand how disappointing that must have been. Please do get in touch with us at hello@cutterandsquidge.com so we can make it up to you 💛.
Customer Experience Team 🍰
