“The brownies were booked for delivery 1st September for a staff birthday, address was added to DPD by them incorrectly meaning the brownies failed to arrive. A new box of brownies finally delivered 5th September. Brownies were lovely but at the end of the day were delivered 5 days late and it was a birthday.”
Thank you for your feedback. We’re so pleased you enjoyed the brownies when they arrived, though we’re truly sorry they didn’t make it in time for the birthday — we completely understand how important that was.
We did look into this, our system uses an address authentication tool which sometimes suggests slight changes. These suggestions only go through if they’re actively accepted on the order confirmation page after checkout. The app cannot overwrite any addresses on its own.
If you’re happy to reach out to us at hello@cutterandsquidge.com, our team would be glad to look into this further. Your feedback helps us make sure the process is smooth for you and for all our customers.
The Cutter & Squidge Team ✨
“It was my first time ordering- a little surprise for my sons birthday who is a brownie fan. The brownies were soft and sumptuous. Very much enjoyed. I would certainly recommend them”
“I ordered the mixed mini brownies for my Daughter's birthday. She absolutely loved them, so tasty. She loved the mixed flavours. Excellent for service and delivery. I would highly recommend.”
“Ordered the mixed mini brownies as a surprise birthday treat for my son. Both he and his work colleagues were very happy and they were quickly devoured.”
