“Sugary and couldn't tell what the difference between flavours was. They might have started to go off as they were left in the sun as they had been sent to the wrong address. No response from C&S when I tried to rearrange, not even a polite 'sorry we can't do that, the order is on its way already'. Felt more like Cut and Run (with my money) than Cutter and Squidge. Disappointed by the whole experience and will not recommend.”
Hi there,
We’re sorry to hear about your experience and appreciate you sharing your concerns. We take great pride in using premium ingredients, including our buttercream, which has 50% less sugar than traditional American buttercream. Everything is crafted to deliver the best taste and quality.
We stand by our 100% happiness guarantee and have reached out directly to work with you on making things right.
Thanks for your patience. We’re here to help.
— Customer Experience Team 🍰
“I bought these as a birthday gift and the recipient was delighted with them. They were delivered promptly and safely (given the heatwave we were having I worried they might not survive - but they did). This is the second gift I’ve bought from C&S in a few weeks and I’d definitely recommend.”
