“Used C&S many times. Cakes are incredible. Only problem is they used DPD who left my husbands birthday cake upside down in a communal hallway. I’ve put it in writing and told them is got warm and ruined. They said they would would escalate the case so 8 days later I’m still waiting”
Thank you for taking the time to share your feedback 💛
We’re so pleased to hear you’ve enjoyed our cakes over multiple orders, though we’re very sorry to hear about the delivery experience on this occasion. We completely understand how upsetting this must have been, especially for a birthday celebration.
We’re sorry to hear the cake was left upside down and that the delay in resolution has added further frustration.
Our team will be reaching out to you directly to help resolve this matter and look into what has happened ✨
Thank you again for bringing this to our attention.
Thank you so much for the lovely review 💕
We’re delighted to hear the cake arrived right on time and exactly as expected ✨
It’s even better to know you enjoyed it so much 💛
Really appreciate the recommendation and hope to bake for you again soon 🎉
“C & S provided great customer service when delivery issues arose. The cake itself received rave reviews from our son, the birthday recipient. Thank you!”
