“It was my wife's birthday, and I was so excited, but this shop didn't meet my expectations, even though it wasn't bad. The cake was sugary. The cake looked so good. Other than being sugary, the cake was good overall. The packing was perfect, not an issue. Delivery was perfect.”
“Packaging, delivery, cake design.. everything was perfect except the main showstopper The Cake. It was way too dry and crumbling. So I would suggest, Cutter and Squidge should focus mainly on their cake making skills along with other aspects which were alright. the texture made the experience highly disappointing.”
Thank you for sharing your feedback. This is certainly not the magic we aim to deliver, as our cakes should always bring joy to your special moments. We’ve already reached out to you directly, as we take our 100% Happiness Guarantee seriously and want to make this right. You can also get in touch with us anytime at hello@cutterandsquidge.com
— Customer Experience Team 🍰
“I ordered this cake from.Australia, the day before my sisters birthday who lives in London.
The whole experience was very easy and she received a beautiful cake & bottle of Prosecco on her birthday. She always loves to make a cake, but had been extended sick prior, so was unable to do so.
Many Thanks!”
