“I bought this as a last minute birthday cake. Next day delivery saved the day and was reliably on time! Unlike ones that are shipped frozen, this arrived fresh and well-packaged. The instructions said to leave to acclimatise for a few hours, which we did, and the result was delicious.
My only negative was the passionfruit was a bit too strong and so the lovely pistachio cream was overpowered.”
Thank you for taking the time to share your feedback 💕
We’re delighted to hear our next-day delivery came to the rescue for your last-minute birthday celebration and that the cake arrived fresh, beautifully packaged and right on time ✨
It’s wonderful to know that after allowing the cake to acclimatise as recommended, you found it delicious. We also really appreciate your feedback on the flavour balance between the passionfruit and pistachio. We understand the passionfruit was a little stronger than you would have preferred, and we’ll be sure to share your comments with our bakery team 💛
Thank you for choosing Cutter & Squidge for such an important last-minute celebration. We hope to bake for you again soon 🎂💕
“An opportunity to use real cream was missed here. The flavour combinations are already bright and vivid and so real cream would have worked so much better to balance it all out! instead, you’re left with overly sweet, very dense cake with badly made buttercream. I guess it was pretty to look at but for the price we paid, it should have tasted good too!”
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. 💕
We understand how disappointing it is when a product doesn’t live up to what you were hoping for, and we're sorry to hear you didn't enjoy the cake. 💛
We'd really appreciate the opportunity to look into this and see if we can put things right. We haven't been able to locate any previous contact from you regarding this order, so if you could please get in touch with our Customer Care team at hello@cutterandsquidge.com with your order details, we'd be more than happy to investigate and work towards a resolution.
Thank you again for your honest feedback. We hope to have the opportunity to restore your confidence in Cutter & Squidge. 💕
“It was my wife's birthday, and I was so excited, but this shop didn't meet my expectations, even though it wasn't bad. The cake was sugary. The cake looked so good. Other than being sugary, the cake was good overall. The packing was perfect, not an issue. Delivery was perfect.”
“Packaging, delivery, cake design.. everything was perfect except the main showstopper The Cake. It was way too dry and crumbling. So I would suggest, Cutter and Squidge should focus mainly on their cake making skills along with other aspects which were alright. the texture made the experience highly disappointing.”
Thank you for sharing your feedback. This is certainly not the magic we aim to deliver, as our cakes should always bring joy to your special moments. We’ve already reached out to you directly, as we take our 100% Happiness Guarantee seriously and want to make this right. You can also get in touch with us anytime at hello@cutterandsquidge.com
— Customer Experience Team 🍰
“I ordered this cake from.Australia, the day before my sisters birthday who lives in London.
The whole experience was very easy and she received a beautiful cake & bottle of Prosecco on her birthday. She always loves to make a cake, but had been extended sick prior, so was unable to do so.
Many Thanks!”
