Thank you for taking the time to share your feedback 💕
We’re very sorry to hear that our Red Velvet Cake didn’t meet your expectations. It’s disappointing to hear you found the sponge too dry and dense and that there wasn’t enough cream to balance the texture. 💛
We’d really appreciate the opportunity to investigate this further and see if we can put things right. If you haven’t already been in touch, please contact our Customer Care team at hello@cutterandsquidge.com with your order details, and we’ll be happy to look into this for you and work towards a resolution.
Thank you again for your honest feedback. We hope to have the opportunity to provide you with the Cutter & Squidge experience you were expecting in the future. 💕
We’re so sorry your order didn’t arrive in time. We understand how important timing is, especially for special occasions, and unfortunately courier delays can happen from time to time. This isn’t the experience we want for our customers, and we’d love to hear from you so we can try make things right. Please get in touch at hello@cutterandsquidge.com
-Customer Experience Team 🍰
“Very surprised how good it was! Perfectly packed and delicious. I remembered after the order that my partner doesn't like red velvet cake, but she did enjoy this.”
