“The cake arrived frozen. I thought I was buying a fresh cake. It also arrived late. We were not able to eat the cake until late on my son’s birthday. Very disappointed. I explained the cake was frozen but no refund Amir justifies explanation. This does not feel in the spirit of Veganism as I know it. Mistakes happen but just accept it was not good enough. Also we feel the ingredients unnecessarily complicated.”
Thank you for sharing your feedback 💛.
Some of our cakes and bakes are sent out heavily chilled, and in some cases with freezer pouches inside the parcel. This is simply to help keep everything looking its best during transit. Our serving guidance explains allowing a few hours for the cake to come to room temperature before enjoying.
We really appreciate you sharing your thoughts, and please do get in touch at hello@cutterandsquidge.com
if you’d like to discuss this further — we’re always happy to listen and support our customers.
Customer Experience Team 🍰
Thank you for sharing your feedback. This is certainly not the magic we aim to deliver, as our cakes should always bring joy to your special moments. We take our 100% Happiness Guarantee seriously and want to make this right. You can get in touch with us anytime at hello@cutterandsquidge.com
- Cutter & Squidge Team 💛
“Cutter & Squidge makes it so easy to send delicious goodies - beautifully packaged - to loved ones in London. The cake got a rave review from the happy recipient and no-one could taste that it was vegan! Thanks again for the professional service and for regularly updating your range with new items.”
