Thank you for taking the time to share your feedback 💛
We’re very sorry to hear your order arrived later than expected and that the cake was damaged during delivery. We completely understand how disappointing this must have been, especially for a birthday celebration.
As requested, we refunded the delivery charge prior to the order arriving the following day, and we have also raised this matter with DPD for further investigation regarding the handling and delay ✨
We were not contacted directly regarding the quality of the cake after delivery, however if you would like us to look into this further, please do get in touch with us at hello@cutterandsquidge.com with any additional details or photos so we can review this properly and work towards resolving the issue for you 💛
Thank you so much for your lovely feedback 💕
We’re delighted to hear the cake arrived on time and was both beautiful and delicious ✨
It’s wonderful to know everything met your expectations 💛
Hope to bake for you again soon 🎉
“An excellent cake x2 ideal for our birthday celebrations. The cakes were enjoyed by everyone at the party. The delivery was perfect. Arrived on time and completely intact. Very tasty and wouldn’t hesitate to use again. Thank you very much.”
Thank you so much for your lovely review 💕
We’re delighted to hear the cake was perfect for your birthday celebrations and enjoyed by everyone at the party ✨
It’s great to know the delivery arrived on time and in perfect condition too 💛
We really appreciate your support and look forward to baking for you again soon 🎉
This gave us a smile — thank you 💕
We’re so happy to hear you loved the cake and that it arrived perfectly and on time ✨
And honestly, we fully support finding more excuses for cake! 💛
Hope to bake for you again very soon 🎉
“Very disappointed with this cake. I bought this for my husband’s 40th and it was awful, it just tasted funny.
We didn’t finish the slices we cut and the cake went in the bin.”
We’re really sorry to hear this cake missed the mark, especially for such an important occasion 💛
This is very disappointing to read, and certainly not the experience we want our customers to have. Your comments have been shared with our team for review.
To allow us to look into this further, please feel free to contact us at hello@cutterandsquidge.com with your order details.
Thank you for taking the time to share your feedback with us 💛
To allow us to look into this further, please feel free to reach out to hello@cutterandsquidge.com with your order details.
Thank you again for your feedback.
“Very happy with the Victoria Strawberry Sponge which was delicious. It arrived on the day requested and in perfect condition due to the great packaging. I willl definitely order again.”
Thank you so much for your lovely review 💕
We’re so happy to hear you enjoyed the Victoria Strawberry Sponge and that it arrived exactly as requested and in perfect condition ✨
It means a lot to know you’ll be ordering again 💛
We can’t wait to bake for you again soon 🎉
“I needed a special cake for my mum's 70th and came across this website where the cakes look absolutely delicious. I read a few reviews and thought I'd go for it as my mum loves a victoria sponge. It was possibly the best decision I've ever made because it was absolutely incredible. It was just perfect; the sponge was light, as was the cream, the jam was flavourful and it was a lovely touch with the dried strawberries and little biscuit balls on top. My birthday is next and I've already picked out the cake from here!”
Thank you so much for your wonderful review 💕
We’re absolutely delighted to hear the Victoria Strawberry Sponge was such a special choice for your mum’s 70th – it looks like a beautiful celebration! 🎉
It means so much to know you loved everything from the sponge to the cream and jam, and that it made such an impression ✨
We’re so happy to hear you’ve already chosen your next cake with us too – we can’t wait to bake for you again 💛
