“Bought for my sister who is vegan
She could not eat them :-( quite unpleasant
Fed feedback before leaving this review
The AI bot says will get a refund or replacement
Got neither
Just an email to say sorry you did not like them
Suggest to change your AI if you don’t keep up what it says
Disappointed”
We’re very sorry to hear about your experience and truly apologise for the disappointment caused. Our team strives to provide accurate support, and our AI support is monitored to provide information relevant to each order. In this case, it should have reflected the next steps available for your situation.
Please contact us directly at hello@cutterandsquidge.com so we can resolve this for you promptly. Your feedback is very important, and we will use it to improve both our support and our AI guidance.
Thank you for taking the time to share your thoughts.
— The Cutter & Squidge Team
“The brownies were pretty dry and nothing special, considering the price paid. It also wasn’t clear that they were specific flavours - maybe I didn’t read the small print properly but I had no idea they were honeycomb. Disappointing. Have been left in the cupboard unfinished rather than devoured.”
We’re so sorry to hear your experience wasn’t up to scratch — that’s not the standard we set ourselves. At Cutter & Squidge, we have a 100% Happiness Guarantee, and we’d love the chance to put this right for you. We’ve reached out to you directly, but you’re also welcome to contact us at hello@cutterandsquidge.com
— Cutter & Squidge Team 💛
