Hi Tina,
Thank you so much for the 5 stars and for sharing the story behind it! We're delighted the Happy Birthday Vegan Wheat-Free Mini Brownie Box was absolutely delicious, and that your partner was so happy. Sharing the birthday present sounds like a very fair condition!
Thank you for your lovely review 💕
We’re delighted to hear the Happy Birthday Vegan Wheat-Free Mini Brownie Box made such a wonderful birthday treat ✨
It’s fantastic to know you enjoyed our wheat-free option and that it helped make the celebration extra special 💛
Thank you for choosing Cutter & Squidge, and we hope to help you celebrate many more special moments in the future 🎉
“Bought for my sister who is vegan
She could not eat them :-( quite unpleasant
Fed feedback before leaving this review
The AI bot says will get a refund or replacement
Got neither
Just an email to say sorry you did not like them
Suggest to change your AI if you don’t keep up what it says
Disappointed”
We’re very sorry to hear about your experience and truly apologise for the disappointment caused. Our team strives to provide accurate support, and our AI support is monitored to provide information relevant to each order. In this case, it should have reflected the next steps available for your situation.
Please contact us directly at hello@cutterandsquidge.com so we can resolve this for you promptly. Your feedback is very important, and we will use it to improve both our support and our AI guidance.
Thank you for taking the time to share your thoughts.
— The Cutter & Squidge Team
