“I was really disappointed when I saw the photo of the cupcakes that I sent to a family member. The cupcakes didn't resemble the photo at all and the cupcakes were poorly presented. The gift note was missing. The timely delivery of this order was its only positive aspect.”
I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.
