“I was very disappointed to see that the miffy print had no frame included! I had double checked the product photos on your website, and they all included the lovely frame, which I found very misleading.
If the print didn't have the frame I would not have bought it, as £8.99 is very expensive for just a piece of printed card. Customer service did not help with my issue when I brought it up.”
Thank you for taking the time to share your feedback 💕
We’re sorry to hear you were disappointed that the Miffy print did not include a frame. We understand how the product imagery may have contributed to your expectations regarding how the print would arrive. 💛
When you contacted our Customer Care team, we highlighted that the product description on our website does state that the frame is not included and the item is supplied as the print only. We do appreciate your feedback regarding how this could be made even clearer when viewing the product images.
Thank you again for sharing your thoughts with us. Your comments regarding the presentation, product imagery and clarity of the listing are valuable and will be passed on to the relevant team for consideration. 💕
